Georgia Tech IT
Active Incident

Updated a few seconds ago

GRS and Job Family issueOperational

Incident Status

Operational

Components

Identity

Services

GTED


April 25, 2025 6:30PM EDT
[Monitoring] This issue should only be affecting single-digit numbers now for CoS-IT employees, and their accounts will be corrected as their roles are reapplied by the process initiated earlier. This incident should now be over for the vast number of users. If you are still seeing issues, please submit a ticket to our Administrative Services Center service desk at services.gatech.edu

April 25, 2025 3:28PM EDT
[Identified] Support has addressed the issues on the affected accounts (which seems to have been limited to CoS-IT employees), including some CSR VPN inaccuracies and incorrect roles for a very small number of people. The needed GRS change was applied this morning and GRS is still re-applying everything back to the affected accounts. Until it is complete, some affected users are still unable to reach or log in to IT systems/services. But these problems should slowly be resolved for them over the next few hours.

April 25, 2025 11:55AM EDT
[Investigating] OIT has identified a significant issue with GRS and job family titles. While known effects have been addressed individually, the problem could still impact many employees over time. Engineers are actively working to resolve the issue.

Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email and Calendaring

Operational

Identity

Operational

Network

Operational

Web Hosting

Operational

Enterprise Data Services

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

Cloud Storage

Operational

Other

Operational

External Services

AWS CloudFront

AWS EC2

Azure

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Kaltura

Let's Encrypt

MS Office365

Salesforce

Sectigo

Zoom

Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Administrative Services Center Email: support@oit.gatech.edu Phone: 404-385-1111 Location: Atlanta Campus, Clough Building Room 215