Georgia Tech IT
Planned Maintenance In Progress

Updated a few seconds ago

Kaltura Capture Issue Identified for macOS Users Degraded Performance

Incident Status

Degraded Performance

Components

GTPE

Services

Kaltura Video Service (Mediaspace)


September 25, 2025 7:33AM EDT
[Monitoring] Updating to macOS Tahoe will cause all new recordings to produce corrupted video files. Video playback freezes both on Kaltura MediaSpace and locally on the device. Upgrading to macOS Tahoe at this time will render Kaltura Capture unusable until a fix is released. We are actively monitoring the situation and will update this page as soon as a resolution is available from the vendor.
Banner Downtime: Friday (Oct. 31 at 5:00 PM) through Monday (Nov. 3 at 9:00 AM)Planned Maintenance

Description

WHAT IS HAPPENING? Enterprise Applications & Data Integrations (EADI) will be installing numerous releases and patches (i.e.: Fall 2025 Banner Upgrade) to the Banner production instance starting at 5:00 PM on Friday, Oct. 31st. The system should be available again on Monday (Nov. 3rd) at 9:00 AM. The downtime will affect Banner access to the database, Application Navigator/Admin Pages, Faculty Self-Service, Communication Management, Attendance Tracking, Events Management, Banner 8 Self-Service, Banner 9 Self-Service and all ancillary systems that interface with Banner (examples: TouchNet, Parchment, GlobalECS submitted jobs, Axiom loads, EDW and more). All Global ECS jobs will be held from 2:00 PM (Friday, Oct. 31st) until 9:00 AM (Monday, Nov. 3rd). A special Bursar close-out will be run on Friday at approximately 2:30 PM. When the upgrade is completed all jobs will be released unless the owning department indicates they should be rescheduled for their next scheduled run time. A downtime notice will be posted on the oscar.gatech.edu and buzzport.gatech.edu landing pages. WHO IS AFFECTED BY THIS INTERRUPTION? All users and interfaces for Banner production are affected by this work. This work will begin at 5:00 PM on Friday (Oct. 31st) and should be completed by 9:00 AM on Monday (Nov. 3rd). WHAT DO YOU NEED TO DO? Nothing. Enterprise Applications & Data Integrations (EADI) will ensure that all systems are back online when the upgrade has been completed. EADI will restart all Global ECS jobs when the system becomes available unless an office requests that they be re-scheduled in advance. WHAT IF YOU HAVE QUESTIONS? If you have questions about this downtime please send email to support@oit.gatech.edu

Components

Student Information Systems

Services

Student Information Systems - Back Office, Student Information Systems - Self Service

Schedule

October 31, 2025 5:00PM - November 3, 2025 9:00AM EST


November 1, 2025 12:22AM EDT
[Update] This maintenance has started.

Academic Services

Operational

Access Control

Operational

Audio Visual (AV) Technology

Operational

Buzzcard

Operational

Campus Services

Operational

Chat and Remote Meetings

Operational

Cloud and File Storage

Operational

Data and Reporting

Operational

Data Center

Operational

Email and Calendaring

Operational

Endpoint Infrastructure

Operational

Generative AI

Operational

GTPE

Operational

Identity

Operational

Infrastructure Technologies

Operational

Network

Operational

Printing and Copying Services

Operational

Servicenow

Operational

Student Information Systems

Planned Maintenance

Other

Operational

Student Services

Operational

External Services

1Password

AWS CloudFront

AWS EC2

Azure

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Let's Encrypt

MS Office365

Qualtrics

Salesforce

Sectigo

Zoom

Scheduled Maintenance

Transact Server Downtime Saturday, November 8th 2025Planned Maintenance

Schedule

November 8, 2025 5:00AM - 12:00PM EST

Components

Access Control, Buzzcard, Printing and Copying Services, Student Services

Services

BuzzCard - 3rd Party Retail Merchants, BuzzCard - Card Production, BuzzCard - Copier Readers, BuzzCard - Dining services (Dining Halls and Retail Locations), BuzzCard - Online Deposits, BuzzCard - Pay for Print, Door Controllers, Drivers Seat, Printing Services (Student Printing)

Description

The Transact Server will be down for a system upgrade. During this time, users may see the following effects: All Door Access controlled by Blackboard readers will continue to work in offline mode. However, no changes to door access will take effect until after the downtime is complete. BuzzCard account online deposits, e-Accounts – Not available BuzzCard card production – Not Available Campus Merchants (Drama Tech, Post Office, CRC, Tech Rec, Paper/Clay and Health Center) – No BuzzCard transactions Copiers with BuzzCard Readers – Not Available Campus Dining Facility transactions: Will process while offline Food Trucks – No BuzzCard transactions Concessions Stands - No BuzzCard transactions Mobile Ordering Campus Card - No BuzzCard transactions Grubhub - Will process while offline Starship - No BuzzCard transactions Purchases via Meal Plan App – Not Available Edge Dining Hall – Will process while offline Pay for Print transactions – No BuzzCard transactions Parking customers – Will process while offline, however no changes to parking access will take effect until after the downtime is complete. Buzz Around Town Merchants – No BuzzCard transactions Barnes and Noble – No BuzzCard transactions Vending machine transactions – Credit card only - No BuzzCard transactions Green Goodbyes- No BuzzCard transactions Blackboard Reporting – Not Available This work is expected to take approximately 6 hours. Notification will be sent via email when systems are brought back online or intermittently, as necessary. If you have any questions or concerns, please contact us directly or send an email to support@buzzcard.gatech.edu.
Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Administrative Services Center Email: support@oit.gatech.edu Phone: 404-385-1111 Location: Atlanta Campus, Clough Building Room 215