Investigating - Currently, EBS is having an issue with the tape library that is used for the service. Backups are still successfully running, however, restores potentially could be impacted as some data that resides on the library would be inaccessible. We are working with the vendor to resolve the issue and will continue to provide updates regularly. If you have questions or concerns, please send e-mail to support@oit.gatech.edu.
Nov 30, 16:08 EST
Update - Another workaround solution for the Travel and Expense incident has been identified. Experienced users may want to use the following URL's to access the service:

https://hr.psoft.gatech.edu/hprod/hrms_login.html
https://fs.psoft.gatech.edu/fprod/fs_login_fprod.html
Aug 11, 15:38 EST
Investigating - As of yesterday afternoon, OIT has received reports of users of Firefox version 48 experiencing issues when using the Travel and Expense portion of Techworks. The root cause of the issue has not been identified, but Techworks developers are actively investigating the problem. In the interim, users may try using Internet Explorer, an older version of Firefox, or Chrome as alternative. Please report any issues or concerns to support@oit.gatech.edu or call the TSC at 404-894-7173.
Aug 10, 12:19 EST

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Under Maintenance
Banner and Oscar ? Under Maintenance
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2016
Completed - Maintenance was completed at 6:26am.
Dec 7, 09:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:00 EST
Scheduled - Banner and Oscar - We have planned a maintenance window for this service.

Work Being Done:
The Banner production database supporting Oscar, Banner INB, Banner Imaging and all Banner related services will be unavailable to perform updates to Banner for the 1098 tax forms and to apply an Oracle patch set update
Nov 30, 04:52 EST
Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016
Resolved - The T-Square services were restarted in order to resolve the issue thanks for your cooperation and Patience. If you still have problems send e-mail to support@oit.gatech.edu (support@oit.gatech.edu)
Dec 3, 11:58 EST
Update - Tsquare still down. Systems Support personnel are still working on the Tsquare to restore service.
Dec 3, 10:39 EST
Investigating - Sorry for the inconvenience but the T-Square services are presently unavailable and the Systems Support Specialist are currently working on the problem.
Thanks for your patience
Dec 3, 09:27 EST
Dec 2, 2016
Resolved - The issue has been resolved and mycloud.gatech.edu is back at full state.
Dec 2, 00:05 EST
Investigating - https://mycloud.gatech.edu is not working. Systems personnel are working on it.
Dec 1, 23:07 EST
Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016
Resolved - The Sympa service has been restored to its normal processing state. All mail previously queued on the Sympa Lists service has now been distributed. Mail is flowing through the system currently without any bottlenecks.
Nov 23, 10:02 EST
Monitoring - The Sympa service has been restored to its normal processing state. All mail previously queued on the Sympa Lists service has now been distributed. Mail is flowing through the system currently without any bottlenecks. We are monitoring the list that has caused delays yesterday and today to ensure the behavior does not start again.
Nov 23, 07:32 EST
Identified - GT Engineers have identified a misbehaving list that is causing a significant delay in delivery for other list traffic. Actions are currently being taken to mitigate the list causing the issue and clearing out the backlog of traffic.
Nov 23, 06:45 EST