Identified - After the Microsoft app updates to OneDrive and OneNote on iOS devices from today (8/16) and the app updates to Word, Excel, and PowerPoint on the 14th, iOS users are unable to login and/or activate these applications on iOS devices (iPhone and iPad).

GT Engineers have reached out to Microsoft for assistance in resolving this issue. Additional updates will be posted once available.

Scope: Only iOS (iPad and iPhone) apps have exhibited this behavior. No Android apps, to date, have exhibited this behavior.

Technical Error: The error received occurs after a user has successfully logged in through the GT Login website (and completed 2-factor authentication, if enabled). The error message presents as a data dump with keywords such as "HTTP ERROR 500" and "Problem accessing /idp/Authn/ExtCas".
Aug 16, 17:08 EDT
Update - Another workaround solution for the Travel and Expense incident has been identified. Experienced users may want to use the following URL's to access the service:

https://hr.psoft.gatech.edu/hprod/hrms_login.html
https://fs.psoft.gatech.edu/fprod/fs_login_fprod.html
Aug 11, 15:38 EDT
Investigating - As of yesterday afternoon, OIT has received reports of users of Firefox version 48 experiencing issues when using the Travel and Expense portion of Techworks. The root cause of the issue has not been identified, but Techworks developers are actively investigating the problem. In the interim, users may try using Internet Explorer, an older version of Firefox, or Chrome as alternative. Please report any issues or concerns to support@oit.gatech.edu or call the TSC at 404-894-7173.
Aug 10, 12:19 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
Campus Services Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
Skype for Business Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
Email Operational
Mailing Lists ? Operational
My GaTech ? Operational
Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
PACE quarterly maintenance Oct 13, 06:00 - Oct 15, 23:45 EDT
Please watch http://blog.pace.gatech.edu for announcements of upcoming maintenance.
Posted on Jul 21, 23:29 EDT
Past Incidents
Aug 25, 2016

No incidents reported today.

Aug 24, 2016

No incidents reported.

Aug 23, 2016
Resolved - Microsoft has rolled back an update that caused the read/unread issue. Here is the final notice:

Final Status: We've disabled the update that introduced the code issue and have confirmed impact remediation. While impact is remediated, we're continuing to deploy a fix to the affected infrastructure to prevent issues like this from occurring again.

User Impact: When using the Outlook desktop client in Online mode, messages may have not appeared to be correctly marked as read or unread until the user refreshed the current folder. As a workaround, users could have switched between folders to see an updated list of read and unread items in Outlook. Messages appeared correctly in other clients such as Outlook on the web or mobile apps during this incident.

Start Time: Tuesday, August 16, 2016, at 12:23 AM UTC
End Time: Friday, August 19, 2016, at 6:05 PM UTC

Preliminary Root Cause: As part of our efforts to improve service performance, an update was deployed to the affected infrastructure; however, the update caused a code issue which resulted in impact.

Next Steps:
- We're reviewing our monitoring services to find ways to reduce detection time and to improve our automated recovery processes.
- We're reviewing our deployment and provisioning procedures to help prevent this kind of problem in the future.
Aug 23, 06:33 EDT
Monitoring - Microsoft has reported an issue where Outlook Desktop clients that run in Online mode do not appear to update the read/unread status properly. They are currently deploying a fix.

Currently, users who are able to switch to Offline mode or who switch between folders will see the updated read/unread items correctly. Messages should appear correctly in other clients (Outlook Web, mobile apps, etc).
Aug 19, 09:31 EDT
Aug 22, 2016
Resolved - HVS phone system and voicemail are back up. All phones and voicemail should be fully operational. If you still experience problems, please call 4-7173 option 3 to report it.
Aug 22, 12:20 EDT
Investigating - WHAT IS HAPPENING?
Since 1050am this morning, Monday 8/22, the HVS phone and voicemail systems are down. All HVS users, analog and IP, are affected by this outage.

WHAT EQUIPMENT AND BUILDINGS ARE AFFECTED?
Analog, IP phones and voicemail on the HVS system in Rich, 845, and 811 are affected.

OIT staff are working to resolve the issue as soon as possible and have escalated the issue to the telecom vendor, AT&T.
Aug 22, 11:18 EDT
Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - As of 1600 this afternoon, the campus network has been restored to full functionality. The campus backbone team has determined that the firewall pair that exist between the Rich Building and the Global Learning Center both went active whereby the normal functional state of the pair is active/standby. The impetus for the change in state was a spike in network traffic and corresponding high CPU consumption, the root cause of which is still unknown.

The campus network team will continue to investigate the incident for root cause, but currently the network is functioning in a normal state. If you have questions or are still experiencing issues, e-mail support@oit.gatech.edu or please call 404-894-7173.
Aug 19, 16:29 EDT
Monitoring - Campus network connectivity ( offsite, wireless, and intra-campus ) has been restored as of 1543. However, the network team is is looking to find a root cause as well as continuing to monitor the network for any issues. Please e-mail support@oit.gatech.edu or call 404-894-7173 if you see any outstanding problems or have questions.
Aug 19, 15:51 EDT
Identified - Initial diagnosis of the network issues indicates a possible conflict between a firewall pair located in the Global Learning Center and Rich. The network team is continuing to investigate in an effort to find a solution. Impact so far has been wireless connectivity, off campus network connectivity, and inta network connectivity.
Aug 19, 15:26 EDT
Investigating - The campus network began having issues Friday afternoon at 1457. The campus network team is currently investigating the issue and is working to resolve the problem as soon as possible.
Aug 19, 15:10 EDT
Aug 18, 2016
Resolved - Passport and GTED have remained stable since the problem was repaired.
Aug 18, 22:35 EDT
Monitoring - Passport and GTED are again operational. We'll monitor them to make sure the problem does not repeat itself.
Aug 18, 22:00 EDT
Identified - OIT engineers have identified the LDAP server behind the password-change and data-update problems, and they are working to restore its operation or route around its problems.
Aug 18, 21:55 EDT
Investigating - Users are reporting not able to change password on Passport. Systems personnel are looking into the issue.
Aug 18, 21:05 EDT
Aug 17, 2016

No incidents reported.

Aug 16, 2016
Completed - The scheduled maintenance has been completed.
Aug 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 06:45 EDT
Scheduled - A package for Financial Aid will be replaced in Banner production at 6:45 AM on Tuesday, August 16th. This package fixes a problem with loan origination fees for which no manual workaround is available. There will be no downtime for Banner by applying this patch. The patch is needed to fix the issue for Financial Aid.

The only office that will be affected by this work is the Office of Scholarships and Financial Aid. The package being replace is not used by any module outside of Financial Aid. Thus, events like Phase II registration, which depend upon Banner, are not expected to be affected by this work.
Aug 15, 21:46 EDT
Completed - The scheduled maintenance has been completed.
Aug 16, 06:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 06:01 EDT
Scheduled - AnyConnect Secure Mobility Client Update to version 4.3.01095 for Windows, OS X, and Linux 64 bit clients deployed for campus VPN services:

anyc.vpn.gatech.edu

This is a routine software update that addresses some bugs and security issues. Client will automatically install on user's machine when user connects. There is no service outage associated with this update. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/NES/vpnclients/
Jul 20, 13:33 EDT
Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016
Completed - Maintenance was successful.
Aug 11, 07:05 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:02 EDT
Scheduled - BuzzCard online deposits will be temporarily unavailable on August 11 from 5am-7am EST while we work to provide the best possible service to the campus community. We apologize for any inconvenience.
Aug 10, 18:10 EDT