Office 365 Outlook, GTED, Passport, VPN
January 15, 2020 1:59PM EST
[Monitoring] We are still monitoring but believe these issues to be fixed.
(1) Customers can't activate account - Fixed.
(2) Customers reporting email locked - Fixed.
(3) Issues Connecting to VPN for students - Fixed. (monitoring)
(4) 2FA requirement for new students
Some students may have been asked to activate 2FA earlier than the normal grace periods. They can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication
(5) general system slowness due to load and error correction. Status: also better and monitoring.
January 14, 2020 4:14PM EST
[Monitoring] Multiple issues from Dec28 until Jan 14.
(1) Customers can't activate account - Fixed.
(2) Customers reporting email locked - Fixed.
(3) Issues Connecting to VPN for students - Fixed. (monitoring)
(4) 2FA requirement for new students
Some students may have been asked to activate 2FA earlier than the normal grace periods. They can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication
January 10, 2020 11:22AM EST
[Monitoring] We are still working through a backlog, of data which affects many applications. VPN and EMAIL have a special faster process, so should be getting better than other services, but are still behind. Data updates are still catching up as well, due to the backlog.
January 9, 2020 1:23PM EST
[Monitoring] We are experiencing high ticket/call volumes being reported that follow the same pattern
(1) Customers can't activate account
Status: Fixed.
(2) Customers reporting email locked,
Status: Still processing backlog
(3) Issues Connecting to VPN for students and employees
Status: Better.
This should be much faster for students now. But there is still a backlog to process
(4) 2FA requirement for new students
Still investigating, but some students may have been asked to activate 2FA earlier than the normal grace periods. However if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication
January 4, 2020 2:13PM EST
[Monitoring] We are experiencing high ticket/call volumes being reported that follow the same pattern
(1) Customers can't activate account - attempted using last name, GTID but system reports no matching records found.
Status: Resolved. If you had this issue, please retry.
(2) Customers reporting email locked,
Status: Better, but we are still processing a backlog
(2b) If you are a new applicant and have just activated your account, you will not be eligible for email until closer to the start of your first term. However, you may have received an email after activation that is confusing on this point.
(3) Issues Connecting to VPN for students.
Status: Resolved. Please retry.
(4) 2FA requirement for new students
Some students may have been asked to activate 2FA earlier than the expected grace periods. However, if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication
January 3, 2020 9:55PM EST
[Monitoring] We are experiencing high ticket/call volumes being reported that follow the same pattern
(1) Customers can't activate account - attempted using last name, GTID but system reports no matching records found.
Status: This is mostly fixed now, but we are still processing backlog.
(2) Customers reporting email locked,
Status: Still processing backlog
(3) Issues Connecting to VPN for students.
Status: This should be much better for students. But there is still a backlog to process
(4) 2FA requirement for new students
Still investigating, but some students may have been asked to activate 2FA earlier than the normal grace periods. However if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication
January 3, 2020 2:48PM EST
[Investigating] We are experiencing high ticket/call volumes being reported that follow the same pattern
(1) Customers can't activate account - attempted using last name, GTID but system reports no matching records found.
Status: This is mostly fixed now, but we are still processing backlog.
(2) Customers reporting email locked,
Status: Still processing backlog
(3) Issues Connecting to VPN for students.
Status: This should be much better for students. But there is still a backlog to process
(4) 2FA requirement for new students
Still investigating, but some students may have been asked to activate 2FA earlier than the normal grace periods. However if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication
