Identified - MyCloud users in the AE-2017 and COE-2017 collections are experiencing slow logins or logins that never complete. If a customer is trying to connect through Windows Citrix Receiver they may be presented with a grey screen for up to 120 seconds after which the connection may drop or it may go through to start showing the desktop login. On Citrix Receiver for Mac, the issue shows as a connection that starts to come up, but never shows a window for the virtual desktop. For those using the “thin” or HTML5 client, it will look like a black screen for some time that may or may not turn into a login to the Virtual Desktop. If a customer is not able to login on their first attempt to connect, they should be able to login with their second attempt.

Other collections may have had GPU capabilities removed to mitigate this issue and as such may not perform as well with graphics intensive applications. We have been working with the departments responsible for these and once the issue has been resolved we will be adding GPU back to these collections.

The OIT Platform Team has been working with Citrix Support throughout the weekend to try and resolve these issues and continue to work with them and NVidia support around the clock to get these issues resolved as soon as possible.
Aug 20, 23:26 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Degraded Performance
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
VLAB Degraded Performance
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
ctr.gatech.edu Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Services will be upgrading the BCDC departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include:T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, Peoplesoft, and other services hosted in the BCDC. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Aug 3, 15:38 EDT
Network Services will be upgrading the Rich departmental firewall to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, and other services hosted in the Rich data centers. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Aug 10, 08:46 EDT
Network Services will be upgrading the DC departmental firewall module to a new platform. There will be a 15 minute service interruption during this maintenance window. This platform introduces a number of security improvements and enhanced functionality. Affected networks will include: ITG servers, VLAB, VPN, and portions of LAWN. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Aug 10, 08:51 EDT
Past Incidents
Aug 23, 2017

No incidents reported today.

Aug 22, 2017
Resolved - t-square has been fixed and back to normal.
Personnel will continue to monitor the service to see if the fix is effective.
Aug 22, 21:44 EDT
Identified - Users trying to get to T-Square were getting an error page telling them T-Square was unavailable and getting redirected to status. Admins were able to restart some of the application servers to get T-Square up and running in a degraded state by 1435. Admins are still currently working on getting the remaining servers up to fully restore service.
Aug 22, 14:39 EDT
Resolved - Admins were able to resolve the issues with top level web before noon Monday morning (8/21).
Aug 22, 07:42 EDT
Investigating - We are receiving reports that some of the links on TLW pages are not available/getting errors.
The Top Level Web Team is working on this issue.
Aug 21, 09:13 EDT
Resolved - T-Square is back up and operational. Admins have restarted all the application servers in order to fix the issue.
Aug 22, 07:17 EDT
Monitoring - The T-Square website is back online, but at a degraded capacity. Admins are continuing their investigation into the cause of the issue. We apologize for any inconvenience this issue caused, and thank you for your patience.
Aug 22, 01:47 EDT
Investigating - The T-Square website is currently down. System admins are investigating.
Aug 22, 00:07 EDT
Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017
Between 1600 and 1734, users attempting to create or update incidents received a "Database Error 203." No data was lost, and all workflow completed successfully. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Aug 16, 18:13 EDT
Aug 15, 2017
There was a brief IAT outage from 5pm to 5:30pm on Tuesday 8/15 due to an LDAP outage. Service is now restored. Anyone still seeing issues should refresh their browsers.
Aug 15, 17:49 EDT
Resolved - T-square - The talented team that supports this service is continuing to work any issues that arise with this service. All issues, other than the Help home page have been resolved. Please report any new issues with an email to t-square@gatech.edu. The team thanks you for your patience during this important patch event.
Aug 15, 09:43 EDT
Update - T-Square - The patching of T-Square went well Saturday 8/12/17. We are aware of the following issue(s):

- Combine of courses is working again - Please combine courses as required.
-Creating a new work space was disabled post patch. We have re-enabled it.
-The order of displayed work spaces was not showing the most recent at the top. This has been fixed.
- A backlog of announcement emails was sent out today. This was due to a bug that was fixed which had prevented them from being sent in the past. We believe this was a one time event.
- The Help page is not displaying properly when users click on the Help link on the left menu. If you need to access any T-Square help information you may use the search option, browse the menu, or go to [http://info.t-square.gatech.edu T-Square Project Site].

If you need any assistance, please submit a help request to tsquare@gatech.edu.
Aug 14, 15:31 EDT
Update - We think the course combine issue has been fixed. We would like to test our fix and are soliciting a few faculty member's who would be willing to conduct a supervised combine, please email bw136@gatech.edu

- The Help page is displaying a blank page when you click on the Help link on the left menu.
If you need to access any T-Square help information, please go to T-Square Project Site.

If you need any assistance, please submit a help request to tsquare@gatech.edu. Edit
Aug 14, 14:22 EDT
Identified - The course combine issue has been fixed. Please feel free to resume course combines.

- The Help page is displaying a blank page when you click on the Help link on the left menu.
If you need to access any T-Square help information, please go to T-Square Project Site.

If you need any assistance, please submit a help request to tsquare@gatech.edu.
Aug 12, 17:16 EDT
Investigating - T-square - We are experiencing an issue with this service. We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.

The patching of T-Square went well this morning. We are having just two issues we are aware of:

-Course Combine is not working. Please do not attempt to combine courses until we work this issue out.
- The Help home page is displaying a blank page. You may still access help from the menu or via search.

Let us know if you see anything else that is unexpected.
Aug 12, 14:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 15, 05:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:01 EDT
Scheduled - Network Services will be upgrading the Rich border firewall appliance to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. This will affect off-campus connectivity for academic and business networks as well as a portion of LAWN.
Jul 17, 13:34 EDT
Completed - The scheduled maintenance has been completed.
Aug 15, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:00 EDT
Scheduled - OIT will perform emergency maintenance for a North Interconnect firewall appliance at 0500 to correct an issue where
failover is not functioning correctly for the NI firewall appliance pair. This will not affect fall registration, but it will affect these networks:

CEE, Biology, CRC, MiRC, Love, EAS, Chemistry, MaRC, CHBE, RBI, OHR, ROTC, IAC, Physics, EBB, ECE
Aug 14, 21:13 EDT
Aug 14, 2017
Resolved - all service should be restored now.
Aug 14, 10:31 EDT
Identified - Good Morning,

WHAT IS HAPPENING?

No dial tone on some Digital (Nortel/Avaya) Telephone Phone Sets


WHAT FEATURES ARE AFFECTED?

Analog and digital phones are down in some buildings

REPORTED BUILDING AFFECTED (Customers):



Building 46

Building 137

Building 57

Building 95

Two additional buildings are also affected, they are buildings 85 and 135.

WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Telecom is working diligently to resolve the issue affecting the digital sets

WHAT SHOULD YOU DO?

OIT Telecom will notify you as soon as service is restored.
Aug 14, 09:20 EDT
Investigating - WHAT IS HAPPENING?

No dial tone on some Digital (Nortel/Avaya) Telephone Phone Sets


WHAT FEATURES ARE AFFECTED?

Analog and digital phones are down in some buildings

REPORTED BUILDING AFFECTED (Customers):



Building 46

Building 137

Building 57

Building 95


WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Telecom is working diligently to resolve the issue affecting the digital sets

WHAT SHOULD YOU DO?

OIT Telecom will notify you as soon as service is restored.
Aug 14, 08:52 EDT
Resolved - Microsoft has marked this incident resolved.

Status:
Service restored

User impact:
Users were unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

Final status:
We've completed deployment of the fix and confirmed that the issue is resolved.

Scope of impact:
Impact was specific to users attempting to sync email, calendar, and contacts with the default mail client on Mac machines using the Exchange Web Services protocol. Other devices such as mobile iOS devices using the Exchange ActiveSync protocol were not affected by this issue.

Preliminary root cause:
A recent feature update for calendaring services contained a code issue that prevented users from syncing email, calendar, and contacts using Apple Mail on Mac computers.

Next steps:
We're reviewing our update procedures to better identify similar issues during our development and testing cycles.

This is the final update for the event.
Aug 14, 09:17 EDT
Update - Latest update from Microsoft:

Status:
Restoring service

User impact:
Users are unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

Title:
Apple Mail sync issue

User Impact:
Users are unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

More info:
While we're focused on remediation, users may be able to access their data with the Outlook for Mac client or Outlook on the web as alternative methods.

Current status:
Deployment of the fix is approximately 75 percent complete.

Scope of impact:
Impact is specific to users attempting to sync email, calendar, and contacts with the default mail client on Mac machines using the Exchange Web Services protocol. Other devices such as mobile iOS devices using the Exchange ActiveSync protocol are not affected by this issue.


Estimated time to resolve:
We expect this issue to be completely resolved for all affected users within the next 1-2 days as the fix is safely implemented through our change management process.

Preliminary root cause:
A recent feature update for calendaring services contained a code issue that prevents users from syncing email, calendar, and contacts using Apple Mail on Mac computers.
Aug 9, 10:36 EDT
Update - Microsoft has published the following update:

Title:
Apple Mail sync issue

User Impact:
Users are unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

More info:
While we're focused on remediation, users may be able to access their data with the Outlook for Mac client or Outlook on the web as an alternative method.

Current status:
We've completed developing and testing a new fix, and we're preparing to deploy it across the affected environment. This process will begin over the weekend, and usually takes around 72 hours to reach the majority of systems. As the deployment progresses, users will begin to experience service restoration. In the interim, we encourage affected users to use the workaround described above.

Scope of impact:
Impact is specific to users attempting to sync email, calendar, and contacts using the default mail client on Mac machines.

Estimated time to resolve:
We expect this issue to be completely resolved for all affected users within the next 3-4 days as the fix is safely implemented through our change management process.
Aug 7, 10:55 EDT
Monitoring - We have received some reports from campus where MacMail has stopped syncing with Office 365 mailboxes. Microsoft has confirmed this is a bug and is actively working to resolve the issue:

User impact:
Users are unable to sync emails using Apple Mail on their Mac computers.

Title:
Mail sync issue

User Impact:
Users are unable to sync emails using Apple Mail on their Mac computers.

More info:
While we're focused on remediation, users may be able to access their mail with the Outlook for Mac client or Outlook on the web as an alternative method.

Current status:
We're working to develop a fix for this issue. After deploying a potential solution, we determined that a more comprehensive fix is needed to address the underlying issue causing impact. We're continuing our work to test and develop the fix, which will then be deployed across the affected environment.

Scope of impact:
Impact is specific to users attempting to sync emails using the default mail client on Mac machines.

Preliminary root cause:
A recent update contained a code issue that prevents users from syncing emails using Apple Mail on Mac computers.
Aug 4, 10:13 EDT
Aug 13, 2017

No incidents reported.

Aug 12, 2017
Completed - Maintenance activities complete.
Aug 12, 10:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 EDT
Scheduled - Quarterly maintenance for PACE systems. Activities to be performed:
- Update power connections to several racks in Rich 133
- Update network and storage parameters, to improve reliability and performance
- Upgrade schedulers data collection architecture
- Remove servers from racks; perform cable re-routing and organization on several locations
- Continue relocation of data to new storage components

Contact Ruben Lara, Paul Manno or Neil Bright if more details are needed.
Aug 3, 08:40 EDT
Completed - The T-Square upgrade to version 2.9 has been successfully completed as of 9:50am this morning. If you observe any issues or have problems with the service please e-mail support@oit.gatech.edu or call 404-894-4669.
Aug 12, 09:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:25 EDT
Scheduled - T-Square will be upgraded to Sakai version 2.9 on Saturday 8/12. The upgrade is required for a future Turning Point ( audience response software ) addition to T-Square functionality. The upgrade will follow the the regular weekly T-Square shutdown and restart which happens at 0500 every Saturday morning.

For this Saturday's upgrade however, T-Square will not be restarted after the shutdown at 0500. Instead, the upgrade will begin the impact of which is T-Square will not be available during the maintenance window which has been declared as 0500-noon. There is a possibility that the upgrade may complete before noon. Please check status.oit for updates and or subscribe to T-Square updates via status.oit.

If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Aug 10, 17:55 EDT
Aug 11, 2017

No incidents reported.

Aug 10, 2017
Completed - The scheduled maintenance has been completed.
Aug 10, 06:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:01 EDT
Scheduled - Network Services will be upgrading the North Interconnect border firewall appliance to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks include Resnet/Eastnet, ATDC, GCMI, residence hall classroom equipment, Tech Dentistry, and a portion of LAWN that primarily services the residence halls.
Jul 17, 13:30 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 EDT
Scheduled - OIT Network Services Team will reboot the campus layer 2 core-switch as a proactive measure as well as make an effort to clear an ongoing issue with the management interface for the device. This will only affect vlans for services that are spanned between buildings at layer 2 and not vlans that are homed in one data center via one router ( such as bcdc-rtr, rich-rtr, or dc-rtr ). Example IT services that will be affected include but are not limited to vlan 188 ( webhosting ), all of LAWN ( wired and wireless as well as hotel AP's ), and JCI ( vlan 998 ). Campus IT services that will not be affected include but are not limited to TLW ( www.gatech.edu ), Techworks, DNS, Banner, Vlab, T-Square, Kronos, GT Reports, PeopleSoft Financials, ServiceDesk, and Remedy.

If you have questions or concerns, please e-mail support@oit.gatech.edu or call the TSC at 404-894-7173.
Aug 9, 16:38 EDT
Aug 9, 2017
Resolved - We have restarted the service and mail is continuing to flow successfully. We will continue to watch to make sure this does not happen again.
Aug 9, 19:15 EDT
Investigating - Sympa is currently experiencing issues. We are working to identity and resolve the issue as quick as we can. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Aug 9, 17:29 EDT