[Monitoring] The admins were able to reboot the VDI server that was having problems and which started to correct the CHBE Virtual Desktop issue that happening. Operations is going to monitor this issue for the time being before marking the incident as resolved.
November 22, 2020 1:40PM EST
[Investigating] Operations is currently tracking an issue with one of the VDI ESX hosts. This issue is causing failures with the Virtual Desktops for the CHBE group. I have contacted the admins on this matter and they are investigating the cause so the service can be brought back online. OIT management has also been notified of the outage.
[Monitoring] The Compliance training team has received reports of issues with the "Resume" button as well as issues seeing completion grades after completing training. A knowledge article (https://gatech.service-now.com/home?id=kb_article_view&sysparm_article=KB0026557) has been shared in the Services Portal to address issues with the "Resume" button.
To report issues with completion grades, please contact the compliance training support team at https://hr.gatech.edu/integrity-and-compliance-help .
[Monitoring] Some users may have experienced an error when attempting to use Oscar registration this morning from 0900 to 0930. OIT Admins were aware and have resolved the issue. If you continue to have problems or have concerns regarding this incident, please submit a ticket via services.gatech.edu.
November 30, 2020 4:29PM EST
[Monitoring] OIT staff have resolved the issue and are monitoring the service for any issues. If have you have specific concerns or problems, please submit a ticket via services.gatech.edu.
November 30, 2020 4:20PM EST
[Investigating] Some users may experience an error when accessing registration from buzzport starting shortly after 1608. OIT staff are aware and are investigating the incident. There is no estimated time of resolution at this moment. If you have specific concerns or issues, please submit a ticket via services.gatech.edu
November 24, 2020 9:18AM EST
[Monitoring] The Banner Fall Upgrade was completed at 0910 this morning, Tuesday 11/24. All testing and verification has been finished. If you have problems or concerns about the service or any of it's dependencies such as DegreeWorks, Global ECS, or Spring class registration ( Banner Self Service ), please submit a ticket via services.gatech.edu.
November 20, 2020 4:33PM EST
[Monitoring] Scheduled Banner Maintenance for the Banner Fall upgrade will start at 1700 today, Friday 11/20. Please see the maintenance section of status.gatech.edu for details.
During this time Banner Admin, degreeaudit.gatech.edu, Banner Self Service ( registration ) and all other services dependent upon Banner will not be available.
November 17, 2020 4:48PM EST
[Monitoring] Some students may have encountered a Banner downtime page Sunday evening after 6PM on 11/15 until 8AM on Monday 11/16 when attempting to register for classes. OIT staff identified the issue and were able to resolve it by Monday morning at 8AM. If you continue to have issues or have concerns, please file a ticket via services.gatech.edu.
November 12, 2020 9:25AM EST
[Monitoring] OIT staff have received reports that students are still experiencing issues registering for classes. We are investigating reports and will share additional details as they become available. If you have specific issues or concerns that you would like to report, please submit them via services.gatech.edu
November 10, 2020 7:48AM EST
[Monitoring] DegreeWorks and Phase I Oscar Registration for spring semester have remained stable and accessible overnight. OIT staff are continuing to monitor both applications for any issues. If you have concerns or encounter any problems with either service, please submit a ticket via services.gatech.edu.
November 9, 2020 5:10PM EST
[Monitoring] Initial testing for Oscar and Banner self service after the maintenance has been successful. OIT staff will continue to monitor these applications as well as DegreeWorks for any issues. If you have any issues accessing or using these services, please submit an incident via services.gatech.edu.
November 9, 2020 5:00PM EST
[Identified] Banner and Self Service Registration have been restored to service. OIT staff are monitoring the service for any issues. If you have problems, please submit a ticket via services.gatech.edu
November 9, 2020 4:36PM EST
[Identified] As an emergency action to resolve the intermittent issues with Banner, OIT is taking the Banner service down completely . Self Service Banner and registration will not be available during this time. We will post updates as we proceed.
November 9, 2020 3:58PM EST
[Monitoring] Access to Oscar has improved after more changes made by staff, and OIT is continuing to work on the incident. If you have immediate concerns, please file a ticket via services.gatech.edu.
November 9, 2020 2:31PM EST
[Monitoring] OIT staff have made adjustments to Oscar and restored service. However, they continue to monitor the service for problems. If you are still having issues, please send a ticket via services.gatech.edu
November 9, 2020 1:24PM EST
[Identified] OIT staff are continuing to troubleshoot the Oscar unavailable incident and are working to resolve the problem as soon as possible. If you have feedback or specific concerns, please file a ticket via services.gatech.edu.
November 9, 2020 12:06PM EST
[Identified] As an update, OIT staff have restored service for DegreeWorks. Staff are continuing to work on restoring service for Oscar. If you have issues using DegreeWorks or other concerns, please file a ticket via services.gatech.edu
November 9, 2020 11:11AM EST
[Investigating] OIT staff have received and verified reports from the OIT Network Operations Center that Oscar and DegreeWorks are unavailable. Staff are working to resolve the problem as quickly as possible and will provide additional updates as they become available. If you have immediate concerns, please file a ticket at services.gatech.edu.
OIT Network Services will be performing maintenance on the infrastructure supporting GTother and Wired LAWN on Monday, December 14th from 8am to 5pm as part of CHG0017880. We will be migrating routing, firewalling, and authentication services for GTother and Wired LAWN to new infrastructure to ensure continued service availability and performance.
During the maintenance window, all network connectivity for devices on GTother and Wired LAWN will be unavailable. Any attempt to connect to either network will be unsuccessful. Once the maintenance has been completed, users may need to disconnect from and re-connect to GTother or Wired LAWN to re-establish network connectivity. No other individual user action is necessary as part of this migration. All existing registrations for GTother and Wired LAWN will be migrated to the new authentication systems.
Other LAWN networks (eduroam/GTvisitor) and departmental/non-LAWN networks will NOT be impacted by this maintenance.
Please contact the OIT Enterprise Service Desk at services.gatech.edu or 404-385-5555 if you have questions or concerns before the maintenance, or if you encounter issues after the maintenance window.
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