Planned Maintenance In Progress

Updated a few seconds ago

Crashplan IssuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Campus Services

Services

CrashPlan



July 9, 2020 1:00PM EDT
[Investigating] Code42 (formerly Crashplan) is down. IT support is working with the vendor to restore the service.

Incident Status

Operational

Components

Campus Services

Services

Cable TV (GTCN)



July 4, 2020 9:07AM EDT
[Monitoring] As an update, the water main will not be fixed until sometime Monday 7/6 at the earliest. OIT has been able to function business as usual but will continue to monitor the water main break and respond accordingly if there are any problems.

June 29, 2020 10:53AM EDT
[Monitoring] As of Saturday ( 6/27) evening, the water main break was not fixed, but it was isolated. This meant that water pressure for campus was returned close to normal which in turn allowed OIT to restore HPC 's ( High Performance Computing ) services close to 100% with one research cluster still remaining off as of today, Monday 6/29. These services had been proactively shut down in order to reduce the amount of cooling needed to support the datacenters and all of OIT services. HPC's service restoration was done on Sunday 6/28 starting at 0900 in the morning and completed as of noon that day. OIT was also able to return CATV back to normal service as well on Saturday 6/27. No IT services other than HPC and CATV were affected by the water main break. This includes but is not limited to mail, Canvas, www.gatech.edu, Banner, enterprise backups, Endpoint, Vlab, and Buzzport, All of these services remained functional and are still functional. The BCDC and Coda datacenters were not affected either. Going forward, the water main break is expected to be fixed on Friday, July 3rd during the holiday weekend. OIT will continue to monitor our datacenter temperatures 24x7 and respond accordingly as needed. If you have questions, please submit a ticket here https://gatech.service-now.com/technology?id=sc_cat_item&sys_id=360bf344db574050391b9837db9619a0&sysparm_category=05009bc4db934050391b9837db961957 and select Datacenters for the service you are having an issue with Or you may call 404-894-4669 to reach OIT Datacenter Operations

June 27, 2020 6:13PM EDT
[Identified] Around 1400 today, there was a major water main break at the intersection of Hemphill and Ferst Dr. near the MaRC Building. This caused a significant amount of flooding for the area and threatened damage to buildings in the immediate vicinity such as Center St., the Baker building, and other buildings that are close by. GTPD and Facilities responded immediately and began working with Atlanta Watershed to address the situation. So, far no major services have been affected other than HPC and CATV. OIT in an effort to proactively avoid the loss of any IT services has shut down a significant portion of the HPC ( High Performance Compute ) load in Rich as well as most of CATV. This was done to reduce the amount of cooling required to support IT services in an effort to lessen the demand on the campus cooling supply ( campus loop ). While HPC is down, many research jobs will not run and access to existing research will not be available. We apologize for the inconvenience and are working to avoid any further loss of services. Other IT services have remained up such as Office365 and mail, the Campus Network, www.gatech.edu, Buzzport, Oscar, Banner, Financials, vCenter, Vlab, enterprise networking, enterprise backups , Passport, Identity Management, storage, and others have all remained in service. If you have questions or concerns please call 404-894-4669 or file a ticket via https://gatech.service-now.com/technology?id=sc_cat_item&sys_id=360bf344db574050391b9837db9619a0&sysparm_category=05009bc4db934050391b9837db961957 and select "Data Centers" for the Service

Incident Status

Degraded Performance

Components

Network

Services

Campus Network



June 15, 2020 1:05PM EDT
[Investigating] The campus network experienced an extended interruption between 12:40pm and 12:53pm (6/15/20). Connectivity was restored at approximately 12:53pm. Engineers are continuing to work on this issue with the relevant vendors.

June 10, 2020 10:56AM EDT
[Investigating] We are continuing to troubleshoot ongoing network issues which impacts network connectivity to/from campus. Network Services is planning to make some architecture changes to help mitigate this issue and a schedule will be forthcoming. Thank you for your patience.

June 4, 2020 11:12AM EDT
[Investigating] OIT Network Services has received reports of intermittent network connectivity on campus. Engineers are currently investigating.

Incident Status

Operational

Components

Email and Calendaring, Identity

Services

Microsoft Exchange Online, GTED



June 23, 2020 8:46AM EDT
[Monitoring] Identity Management Team is still monitoring all IAM processes and no status change reported.

May 28, 2020 8:54AM EDT
[Monitoring] IAM is still monitoring all IAM processes and no status change reported.

May 4, 2020 8:47AM EDT
[Monitoring] Though all IAM processes are running successfully, but we are continuing to monitor 5% of employees who had data problems in OneUsg HCM.

April 25, 2020 9:10PM EDT
[Monitoring] All IAM processes are running successfully, but we are continuing to monitor 5% of employees who had data problems in OneUsg HCM.

April 14, 2020 10:11AM EDT
[Monitoring] IAM is still monitoring,

March 24, 2020 5:43PM EDT
[Monitoring] GTED and associated IAM processes have been successfully insulated from problems related to information missing from the OneUsg Connect HR system. And many processes have been re-enabled, however further checking is needed before Mage and GRS data changes will be fully operational again.

March 24, 2020 8:33AM EDT
[Monitoring] GTED and associated IAM processes have been successfully insulated from problems related to information missing from the OneUsg Connect HR system. IAM data updates are being enabled and monitored.

March 23, 2020 2:01PM EDT
[Identified] IAM is testing a solution to enable data propagation, while keeping GT employment data as accurate as possible.

March 23, 2020 11:37AM EDT
[Investigating] Due to issues related to this weekend HCM upgrade that data propagation within GTED is disabled, including GRS rule, AD provisioning, AD groups, Posix groups and general employment info updates. We will provide an update at 2pm Monday. For urgent issues please contact IAM team

Description

WHAT'S HAPPENING? OIT Network Services will be migrating the management interfaces on network equipment in campus buildings to a dedicated, privately-addressed management network. WHY IS THIS HAPPENING? Most network devices on campus are currently assigned publicly-routable IP addresses for management and monitoring purposes. Moving these devices to dedicated, privately-addressed networks frees up valuable public IP space across numerous campus networks. WHEN IS THIS HAPPENING? The maintenance is scheduled to take place on Thursday, July 2nd between 8:00am and 6:00pm. (CHG0016161) WHO WILL BE IMPACTED? There is no end user impact expected in the process of completing this maintenance. For any switches that utilize dynamic VLAN assignment (DVLAN), there will be a brief 1-2 minute period where new devices will not be able to be authenticated but existing sessions/connections will not be affected. Please note that this will not in any way affect IP address assignments for any networks served by the switches and devices connected. This change is only for the management IP address of the switch. A list of buildings in-scope for this phase of the migration is provided below for reference. WHAT DO YOU NEED TO DO? No end-user action is necessary as a result of this migration. Any departments self-monitoring any of the affected network devices will need to update their monitoring to reflect the new IP addresses/hostnames of the switches after they have been migrated. OIT-managed monitoring systems will be automatically updated as part of the migration process. The new IP addresses and hostnames will be reflected in Book of Knowledge (BoK) as each switch is migrated. WHAT IF YOU HAVE QUESTIONS? If you have questions or concerns before or after the migration, please contact the OIT Enterprise Service Desk at support@oit.gatech.edu and reference "Switch Management Migration". AFFECTED BUILDINGS: 828 West Peachtree (#178) Academy of Medicine (#198) Centergy (#176) EDI (760 Spring St) (#173) Global Learning & Conference Center (GLCC) (#170) Hinman Arch (#51) Hotel & Conference Center (#171) Peters Parking Deck (E52) (#8) Scheller College of Business (#172) Tech Square Parking Deck (E81) (#174) TSRB (#175)

Components

Network

Services

Campus Network

Schedule

July 9, 2020 8:00AM - 6:00PM EDT



July 9, 2020 9:20AM EDT
[Update] Scheduled maintenance is starting.

June 30, 2020 8:42AM EDT
[Update] This maintenance has been re-scheduled to next Thursday, July 9th.

Academic Services

Operational

Campus Services

Partial Service Disruption

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email and Calendaring

Operational

Identity

Operational

Network

Planned Maintenance

Web Hosting

Operational

Enterprise Data Management

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

Cloud Storage

Operational

External Services

Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Enterprise Service Desk Email: support@oit.gatech.edu Phone: 404-385-5555 Location: Atlanta Campus, Clough Building Room 215