[Monitoring] As an update, the SaleForce service has been stable since the initial incident. If you have questions or concerns, please file a ticket via services.gatech.edu
May 11, 2021 8:45PM EDT
[Monitoring] Update from the vendor:
The Technology team is confident that this incident was the result of an internal DNS change. The team has been manually rolling back that change and bringing data centers back online. As a result, we are starting to get reports that some customers are able to access their Salesforce services.
OIT has confirmed that our Salesforce instances are actively responding. Advisor.gatech.edu is accessible again.
We believe the issue has been resolved and will continue monitoring for any changes.
May 11, 2021 8:07PM EDT
[Identified] OIT is aware of an ongoing global Salesforce outage affecting advisor.gatech.edu and other Salesforce applications.
Latest update from the vendor as of 6:19 pm EDT:
At 21:46 UTC on May 11, 2021, The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers will experience issues while navigating multiple Salesforce services, including the Core application, Marketing Cloud, Commerce Cloud, Government Cloud, and Experience Cloud (fka Communities).
Salesforce is all hands on deck for this incident and exploring multiple paths to resolution.
OIT is continuing to monitor the situation and will provide updates as they become available.
§ WHAT: Reboot and System File Check Digital Business Gateway Server To Repair Damaged Disk
§ WHY: The disk that support the devices are damaged and need to be repaired to return the service to a normal operation state
§ WHEN: 6-8 PM Wednesday, 5/17/2021
§ IMPACT: There will be only an momentary outage in traffic to the Health, Parking, Housing and Meal Planning Digital Business Services as the gateway is rebooted and repaired.
Dear PACE Community,
Our next Maintenance Period will begin at 6:00 AM on Wednesday, 5/19/2021, and is scheduled to conclude by 11:59 PM on Friday, 5/21/2021. As the systems will be powered off during the period, jobs with resource requests that would be running during the Maintenance Period will be held until after the Maintenance Period by the scheduler. During the Maintenance Period, access to the computational and storage resources will be unavailable.
The following items are currently scheduled, but this list is subject to change. The current list of proposed changes will be updated in the blog post at http:///blog.pace.gatech.edu/?p=xxxx. For your reference, the following tasks are scheduled:
Items Requiring User Action:
None currently scheduled.
Items Not Requiring User Action:
[Network] Replace InfiniBand cables on login-hive1.
[Network] Upgrade of InfiniBand firmware on PACE admin nodes.
[Network] Switch all affected CloudBolt Virtual Machines to DHCP.
[Network] Upgrade DDN SFA14KXE GridScaler and SFA Firmware.
[Network] Update KVM/qemu hosts in CUI clusters.
[Archive] Removal of InfiniteIO from pace-archive
[System] Remove /opt/pace directories everywhere.
[Hive] Add InfiniBand Top Map for the Hive Scheduler.
[Datacenter] Georgia Power Microgrid Testing
If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org.
Microsoft Exchange Online, Microsoft OneDrive, Microsoft SharePoint
The web redirects in the office365.gatech.edu domain are being moved to a new load balancer. During this change (CHG0020774), the DNS entries will be updated to point to the IP address of the new load balancer. During this maintenance window, no downtime is expected while the DNS changes propagate.
The following domains will be updated:
Academic Services, Campus Services, Network, Enterprise Data Management
Banner and Oscar, Campus Network, Enterprise Data Warehouse, Firewall, LAWN, Techworks
The Office of Information Technology will perform data center and border firewall maintenance on Friday, May 21, from 7 p.m. to 2 a.m.
During the maintenance window, access to Banner, PeopleSoft Financials, TechWorks, and Enterprise Data Warehouse (EDW) will be impacted. Please note that this downtime should not impact course Add/Drop activities scheduled throughout the week, as the maintenance window begins after the 4 p.m. Add/Drop deadline on Friday. Users should not experience impact to cloud services such as Office 365 or Canvas during this maintenance period.
Although TechWorks will be unavailable, faculty, staff, and student employees can access Workday and OneUSG Connect during this scheduled downtime in the following ways:
- You can access Workday via wd5.myworkday.com/gatech/d/home.htmld.
- You can access OneUSG Connect via oneusgconnect.usg.edu.
- Web Clocks users will need to log into OneUSG Connect via oneusgconnect.usg.edu to enter their hours.
- Kaba Time Clocks will be available for use but may display “Offline”.
- OneUSG Connect Benefits will remain available to employees and can be accessed from the USG Faculty and Staff Portal.
After the maintenance is complete, please visit https://services.gatech.edu to report any issues you believe are related to the maintenance.
The web redirect for mail.gatech.edu is being moved to a new cloud-based load balancer. During this change (CHG0020775), the DNS entry will be updated to point to the IP address of the new load balancer. During this maintenance window, no downtime is expected while the DNS changes propagate.
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Location: Atlanta Campus, Clough Building Room 215