Investigating - We have received reports of delays in receiving mail from list.gatech.edu and/or Office 365. We are investigating these reports for any issues with this service. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Sep 24, 07:46 EDT
Sep 24, 07:46 EDT
Monitoring - If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.
How does this affect me?
Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.
What do I need to do to fix this?
Microsoft and Apple are working to resolve this issue and will post more information to the article, below, when it becomes available.
In the meantime, we recommend you download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed.
More information: https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
Sep 20, 12:35 EDT
How does this affect me?
Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.
What do I need to do to fix this?
Microsoft and Apple are working to resolve this issue and will post more information to the article, below, when it becomes available.
In the meantime, we recommend you download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed.
More information: https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
Sep 20, 12:35 EDT
Identified - MyCloud users in the AE-2017 and COE-2017 collections are experiencing slow logins or logins that never complete. If a customer is trying to connect through Windows Citrix Receiver they may be presented with a grey screen for up to 120 seconds after which the connection may drop or it may go through to start showing the desktop login. On Citrix Receiver for Mac, the issue shows as a connection that starts to come up, but never shows a window for the virtual desktop. For those using the “thin” or HTML5 client, it will look like a black screen for some time that may or may not turn into a login to the Virtual Desktop. If a customer is not able to login on their first attempt to connect, they should be able to login with their second attempt.
Other collections may have had GPU capabilities removed to mitigate this issue and as such may not perform as well with graphics intensive applications. We have been working with the departments responsible for these and once the issue has been resolved we will be adding GPU back to these collections.
The OIT Platform Team has been working with Citrix Support throughout the weekend to try and resolve these issues and continue to work with them and NVidia support around the clock to get these issues resolved as soon as possible.
Aug 20, 23:26 EDT
Other collections may have had GPU capabilities removed to mitigate this issue and as such may not perform as well with graphics intensive applications. We have been working with the departments responsible for these and once the issue has been resolved we will be adding GPU back to these collections.
The OIT Platform Team has been working with Citrix Support throughout the weekend to try and resolve these issues and continue to work with them and NVidia support around the clock to get these issues resolved as soon as possible.
Aug 20, 23:26 EDT
About This Site
Welcome to Georgia Tech's OIT Service Status Page
Don't see your issue posted here? Let us know!
Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215
Academic Services
Under Maintenance
Banner and Oscar
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Operational
Buzzport
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Operational
PACE
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Operational
T-square
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Under Maintenance
DMI
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Operational
VLAB
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Campus Services
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Dropbox
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EMS/GT Events
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Enterprise Backup
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Enterprise Storage
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ctr.gatech.edu
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Office 365 Outlook
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Network
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Campus Network
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LAWN
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Resnet
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Telecommunications
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VPN
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Operational
Web Hosting
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Other
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Operational
Campus Services - ITG
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Operational
BuzzCard - 3rd Party Retail Merchants
Operational
BuzzCard - Card Production
Operational
BuzzCard - Copier Readers
Operational
BuzzCard - Laundry Readers
Operational
BuzzCard - Online Deposits
Operational
BuzzCard - Pay for Print
Operational
BuzzCard - SmartPark
Operational
BuzzCard - Value Transfer Stations
Operational
BuzzCard - Vending Readers
Operational
Door Access - Andover
Operational
Door Access - Avilgilon
Operational
Door Access - Blackboard
Operational
Door Access - Doorman
Operational
Door Access - S2
Operational
Door Access - Middleman
Operational
Point of Sale - Athletics (Sequoia)
Operational
Point of Sale - Campus (Sequoia)
Operational
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ITG Sharepoint Websites
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Timeout
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EDM
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Tableau
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GT Event Management System - Unavailable Friday Sept. 22, 2017 from 5:00pm to 7:00pm
Sep 22, 17:00-19:00 EDT
WHAT IS HAPPENING?
The GT Events Management System (EMS) will be unavailable Friday, September 22st from 5 p.m. until 7 p.m. for maintenance. During this time EMS will be unavailable for any access.
The EMS maintenance that will occur includes applying a patch to the EMS database.
EMS Applications (version 44.1.15)
Client Tools
EMS Conventional client
EMS Desktop Web Deploy
End User Applications
EMS Web Application
Server Applications
EMS Email Notification Service
EMS Checking Notification Service
EMS Automated Reports Service
EMS Campus Auto sync Service
Misc. Modules
EMS API
WHO WILL BE AFFECTED BY THIS INTERRUPTION?
All users of EMS and other services with data dependencies may notice loss of service during this time.
WHEN IS IT HAPPENING?
Friday, September 22st from 5 p.m. – 7 p.m.
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
EMS will be available upon notice after the upgrade maintenance window on Thursday, September 22st, 5 p.m. – 7 p.m.
WHAT IF YOU HAVE QUESTIONS?
If there are any questions concerning this service interruption, please contact the team via Service Desk or the individuals below:
Service Desk Email: support@emscampus.gatech.edu
Posted on Sep 22, 16:07 EDT
The GT Events Management System (EMS) will be unavailable Friday, September 22st from 5 p.m. until 7 p.m. for maintenance. During this time EMS will be unavailable for any access.
The EMS maintenance that will occur includes applying a patch to the EMS database.
EMS Applications (version 44.1.15)
Client Tools
EMS Conventional client
EMS Desktop Web Deploy
End User Applications
EMS Web Application
Server Applications
EMS Email Notification Service
EMS Checking Notification Service
EMS Automated Reports Service
EMS Campus Auto sync Service
Misc. Modules
EMS API
WHO WILL BE AFFECTED BY THIS INTERRUPTION?
All users of EMS and other services with data dependencies may notice loss of service during this time.
WHEN IS IT HAPPENING?
Friday, September 22st from 5 p.m. – 7 p.m.
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
EMS will be available upon notice after the upgrade maintenance window on Thursday, September 22st, 5 p.m. – 7 p.m.
WHAT IF YOU HAVE QUESTIONS?
If there are any questions concerning this service interruption, please contact the team via Service Desk or the individuals below:
Service Desk Email: support@emscampus.gatech.edu
Posted on Sep 22, 16:07 EDT
DC Departmental Firewall Maintenance
Sep 28, 05:00-07:00 EDT
Update -
This maintenance has been moved to Thursday September 28th, 5am - 7am. Thank you.
Sep 21, 09:42 EDT
Sep 21, 09:42 EDT
Scheduled -
Network Services will be upgrading the remaining networks on the DC departmental firewall module to a new platform. There will be a 15 minute service interruption during this maintenance window. This platform introduces a number of security improvements and enhanced functionality. Affected networks will include: ITG servers and VPN.
Sep 15, 15:46 EDT
Sep 15, 15:46 EDT
North Interconnect Departmental Firewall Maintenance
Oct 3, 05:00-07:00 EDT
Network Services will be upgrading the NI departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include:CEE, Biology, CRC, MiRC, Love, EAS, Chemistry, MaRC, CHBE, RBI, OHR, ROTC, IAC, Physics, EBB, and ECE. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 13:15 EDT
Posted on Sep 1, 13:15 EDT
South Interconnect Departmental Firewall Maintenance
Oct 10, 05:00-07:00 EDT
Network Services will be upgrading the South Interconnect departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: GTAA, Aerospace, Library, Career Services, Math, MRDc, IAC, Psychology, Math, Admin, WREK, OIT in 811 and 845 Marietta, Clough, Student Center, Student Success Center, Aerospace, Chemistry, TEP. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:08 EDT
Posted on Sep 1, 14:08 EDT
East Interconnect Departmental Firewall Maintenance
Oct 24, 05:00-07:00 EDT
Network Services will be upgrading the East Interconnect departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: OIT Rich workstations, EDI, Scheller, Distance Learning, CIP, Classrooms, portions of LAWN. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:10 EDT
Posted on Sep 1, 14:10 EDT
Georgia Tech Savannah Departmental Firewall Maintenance
Oct 26, 05:00-07:00 EDT
Network Services will be upgrading the Georgia Tech Savannah departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: Georgia Tech Savannah Networks. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:11 EDT
Posted on Sep 1, 14:11 EDT
Georgia Institute of Technology
North Avenue, Atlanta, GA 30332
Phone: 404-894-2000