Georgia Institute of Technology

Update - OIT continues to monitor the OIT VMware and storage environment for any issues. Critical services have remained stable since the initial resolution of the incident. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Nov 5, 14:27 EST

Update - As an update, OIT continues to monitor the OIT VMware and storage environment for any issues. At this point, critical services have been restored to functionality. Going forward, OIT will be reviewing the incident and subsequently putting in place measures to mitigate or eliminate this kind problem. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 31, 12:00 EDT

Update - As an update, the OIT TSS team has fully restored printing services for campus as of 1400.

In addition to this, the OIT EIS team found a workaround for PeopleSoft Financial Processing so that the following financial services are now available again: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), General Ledger processes. As well as check printing and EFT files for the Athletic Association, Business Services ( Accounts Payable, Travel & Expense, and BuzzMart ) and Financial Aid.

Payroll has been available throughout the entire incident.

In addition this, the COE and OIT worked together to restore the COE licensing servers and their related services including AUTOCAD and Abaqus.

The GT Reports service is still unavailable, but EIS is working on restoring this service as soon as possible.

OIT is continuing to work to resolve all problems as soon as possible. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 26, 14:37 EDT

Update - We are continuing to work on the storage issue and have identified the following services as still having problems: PeopleSoft, GT Reports, and Kronos. The impact to PeopleSoft Financial operations includes: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), and several General Ledger processes but not Payroll. The check printing and EFT files have impacted the Athletic Association, Business Services (Accounts Payable, Travel & Expense, and BuzzMart) and Financial Aid departments. Some COE licensing servers and campus printing have been affected also by the storage problem.

We have begun a recovery process and are actively working to resolve the problem as soon as possible. If you have questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Oct 26, 12:15 EDT

Update - As of 2200 Sunday, 10/28, the campus network continues to be stable since the outage and recovery on 10/26 Friday. OIT is actively monitoring the network for any new problems. If you have any issues to report or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 28, 22:19 EDT

Update - OIT Network Services has narrowed the issue down and are actively trying to isolate the problem. As stated, some parts of campus are still able to connect to the network and some are not due to the nature of the incident. Please continue to check status.oit.gatech.edu for updates.
Oct 26, 18:00 EDT

Update - We are continuing to monitor for any further issues.
Nov 12, 01:03 EST