Monitoring - The Apache Configuration change has been completed.
Aug 18, 17:04 EDT
Identified - In progress: Apache Configuration update on Web-plesk25. We expected some down times on the sites on Web-plesk25. We will update the status as soon as the update is completed.
Aug 18, 16:49 EDT
Monitoring - We have implemented the change on Web-Plesk25 for Fast CGI PHP Handler and Disabled Ngnix. Sites appear to be up and working successfully. We will monitor this server for any issues over the weekend. If Plesk25 stays stable, we will schedule downtime for the remaining servers. There will no longer be a planned downtime on Plesk25 Aug 18th.
Aug 18, 03:38 EDT
Update - In progress: Full backup is completed. We're currently working on implementing the change.
Aug 18, 01:32 EDT
Update - In Progress: This maintenance is currently underway. We are waiting for a full backup of the server to complete, which is taking longer than anticipated. We will continue to provide updates as we move forward.
Aug 17, 20:55 EDT
- WHAT IS HAPPENING?
The OIT Web Hosting Team will be performing the following maintenance items on Web-Plesk25:
1. Tonight, Aug 17, 2018 from 8 - 9 pm - Updating all service plans to use Fast CGI PHP Handler (from FPM)
2. Saturday, Aug 18, 2018 from 8 - 9 pm - Disabling the Nginx service.
We will then monitor the server. If we continue to see the expected results, we will then schedule time to implement the changes on the remaining Plesk servers.
WHY IS THIS HAPPENING?
These changes will remediate the following issues that are being experienced:
• 503 Errors (FPM related)
• Sites showing secured pages incorrectly (pages that should only be shown to authenticated users) (Nginx)
• Ngnix not respecting .htaccess files (Nginx)
• Nginx GATEWAY error (506 error). (Nginx)
• Sites with SAML and CAS authentication loops (Nginx)
We have prioritized the FMP maintenance as this will solve the issue of websites going down. As part of the process, Apache will be restarted. We will wait until Saturday night during the maintenance window to apply the Nginx maintenance.
WHO IS AFFECTED BY THIS CHANGE?
All sites on Web-Plesk25
WHEN IS IT HAPPENING?
Friday, August 17: 8 p.m. - 9 p.m.
Saturday, August 18: 8 p.m. - 9 p.m.
WHAT DO YOU NEED TO DO?
There is no action you take.
WHAT IF YOU HAVE QUESTIONS?
We apologize for the inconvenience this has caused you this past week, and thank you for your patience while we work to find a safe, methodical approach for a fix to bring your sites back to a stable state. We will maintain status updates on: status.gatech.edu.
Please submit a ticket to email@example.com
if you are unable to access your site outside of these maintenance windows.
OIT Web Hosting
Aug 17, 17:39 EDT
Update - We saw issues on Plesk22 last night, and have that server back up and working. We are continuing to test a fix for the service as a whole.
Aug 17, 07:50 EDT
Update - We are continuing to monitor this situation. Most servers have remained stable today and are narrowing down the issue to Plesk25. We are still investigating the root cause of this behavior. We appreciate your continued patience.
Aug 16, 19:03 EDT
Monitoring - We are continuing to monitor the servers to watch for outages. If you are experiencing problems, please be sure you have a ticket for site you are seeing issues on. This helps us identify global issues as well as ensure sites are up and working.
Aug 16, 09:06 EDT
Investigating - We have received reports that some sites are going up-and-down on various Plesk servers. We are investigating as to why this is happening and looking to resolve the issue.
Aug 15, 15:45 EDT