All Systems Operational

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Welcome to Georgia Tech's OIT Service Status Page

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Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Service Maintenance for Banner Production INB

WHAT IS HAPPENING?
Downtime for production Internet Native Banner so OS patches can be applied between 8:00 PM to 10:00 PM on Thursday, May 24th.

WHEN IS IT HAPPENING?
The maintenance would occur between 8:00 PM to 10:00 PM on Thursday, May 24th.

WHO IS AFFECTED BY THIS INTERRUPTION?
Only INB access would be affected by this maintenance. Self-Service Banner (OSCAR), database (BPROD), and Job Submission WILL NOT be affected.

WHAT DO YOU NEED TO DO?
Nothing. Services will automatically restart after patching has been completed. An email will be sent if there were any issues or if additional time is required.
Posted on May 24, 15:12 EDT
There will be a major service disruption to Georgia Tech’s network due to a software upgrade to a core campus router beginning on Sunday, May 27 at 8:00 a.m. Overall, network traffic from on campus to off and off campus to on will also be affected. Some inter-campus traffic will remain up during the work, but most services will not be available.

While the software upgrade is expected to be complete by 9:00 a.m., and most connectivity restored, there may be outages with various centrally provided services. Therefore, a maintenance window is reserved from 8:00 a.m. until 6 p.m. The following services may be affected and therefore not available. These include, but are not limited to CAS (login.gatech.edu), VPN, LAWN (GTwifi, eduroam, GTvisitor), Banner/Oscar, Touchnet/Epay, Buzzport, Email (delayed delivery of e-mail but no e-mail lost), Passport, Canvas, Resnet network connectivity, Vlab, T-Square, DegreeWorks, and others.

Before services go down, questions can be sent to support@oit.gatech.edu or via phone call at 404-894-7173. During the work, please visit status.gatech.edu for updates. Our normal status update site, status.oit.gatech.edu, will not be available during this upgrade. After the work is completed, please report issues to the aforementioned e-mail address and phone number or call OIT Operations at 404-894-4669 for urgent matters.

The maintenance consists of a software upgrade to a core campus router that came at the recommendation of the vendor following an unexpected error condition that caused a brief network outage earlier this week. "We expect the network connectivity to be restored by noon, and functionality of affected campus services to be recovered by 6:00 PM on Sunday May 27, though many services may become available sooner,” says Andrew Dietz, ITSM Manager, Sr., Office of Information Technology (OIT).

We apologize for the inconvenience this may cause and appreciate your understanding while we conduct this very important upgrade.
Posted on May 24, 18:02 EDT
Install CES 2018 on classroom and conference room computers.
This will impact all classrooms.

If anything problems are found or are in need of mediate assistance due to the maintenance please contact OIT Operations. Call 404-894-4669 or email av.support@oit.gatech.edu
Posted on May 24, 10:52 EDT
Scheduled maintenance to migrate the following networks from their dual 10gig uplinks to a pair of 40gig links: Aerospace, AMAC, Applied Physics, Biology (Boggs), Chemistry, CoDesign, CoS, DM Smith, and Math. This will briefly affect network connectivity in those buildings, but downtime should not be more than 5-10 mins per network.
Posted on May 14, 08:38 EDT
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018
Resolved - Campus Network experienced a core routing issue which affected intra-campus and off-campus connectivity.
Backbone Team was able restore connectivity at 7:15pm (1915).
May 22, 19:48 EDT
Investigating - Campus Network is experiencing outage. Personnel are investigating.
May 22, 17:25 EDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Resolved - All accounts are processing as expected.
May 16, 17:55 EDT
Investigating - We have been informed that there is a delay in the provisioning of new Office 365 accounts. We are investigating the issue and will provide updates as we are able.
May 16, 15:48 EDT
May 15, 2018

No incidents reported.

May 14, 2018
Resolved - The Mitel Voicemail System has been restored.
May 14, 09:30 EDT
Investigating - WHAT IS HAPPENING?

Georgia Tech is on two different voicemail system. The Mitel System (old) and the New Cisco Unity Voicemail System.

The voicemail on the Mitel system is temporarily down.

WHAT EQUIPMENT AND BUILDINGS WERE AFFECTED?

Voicemail service on all phones and Automated Attendants (phone trees) in buildings that have not been converted to the new Cisco are affected.

This means that when callers dial a number on the Mitel system, if the call is not answered by a person, the line will continue to ring until the caller hangs up.

This also means that people dialing into a department with an Automated Attendant will ring without being transferred to a person or message.

WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Engineers are working on the problem now. ETA has not yet been determined.

WHAT SHOULD YOU DO?

Nothing. We will notify you when all service has been recovered.
May 14, 07:33 EDT
May 13, 2018
Resolved - The GitHub Cert has been restored an all instances. GitHub is now functioning as normal.
May 13, 14:55 EDT
Identified - GitHub-2fa.gatech.edu access has been restored. We are working on GitHub.gatech.edu right now.
May 13, 13:46 EDT
Investigating - We have received reports that users are unable to log into GitHub. We are investigating this matter and will have it resolved as soon as possible.
May 13, 10:33 EDT
Resolved - This incident has been resolved.
May 13, 10:32 EDT
Monitoring - We have found and repaired the incident. Accounts that have been created this morning should all be functional by 14:15, and new accounts should be created within the typical few minutes.
Apr 18, 13:57 EDT
Identified - GT Accounts are not being created within the GT Enterprise Directory. OIT has identified the broken component and is working on fixing it. The largest effect is likely to be delays in guest creation.
Apr 18, 13:10 EDT