Georgia Tech IT
Active Incident

Updated a few seconds ago

GlobalProtect Clientless VPN Portal Connectivity IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Network

Services

VPN


September 26, 2022 10:00AM EDT
[Investigating] OIT Network Services is aware of issues affecting the accessibility of some resources from the production GlobalProtect Clientless VPN Portal (accessible at https://vpn.gatech.edu from a web browser). Users may experience slow response times or an inability to access some web resources when using the portal, and may see error messages such as 'Connection timed out'. This does *not* affect connections made through the GlobalProtect client/agent-based VPN for Windows, macOS, and Linux. Network Services is working to resolve the issues with the clientless VPN portal, but in the interim users may wish to utilize the test portal (accessible at https://test.vpn.gatech.edu from a web browser) or connect through the client/agent-based VPN as a workaround. Further updates will be provided as more information becomes available.

Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email and Calendaring

Operational

Identity

Operational

Network

Degraded Performance

Web Hosting

Operational

Enterprise Data Management

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

Cloud Storage

Operational

External Services

AWS CloudFront

AWS EC2

Azure

BlueJeans

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Kaltura

LastPass

Let's Encrypt

MS Office365

MuleSoft

Salesforce

Sectigo

Zoom

Scheduled Maintenance

PACE Hive-Slurm Cluster Migration #3Planned Maintenance

Schedule

September 26, 2022 8:00AM - September 27, 2022 6:30PM EDT

Components

Academic Services

Services

PACE

Description

So far, we have successfully migrated 300 nodes (out of 484 total) from Hive to the Hive-Slurm cluster. As a reminder, the third and final phase is scheduled on September 26th, during which the remaining 184 nodes will join Hive-Slurm, thereby completing the deployment of Slurm scheduler on the hive cluster. The 184 nodes will be taken offline at 6am ET, however, there won’t be any impact to other nodes or jobs on Hive-Slurm. Note, the latest time your jobs can run on Hive nodes (with Torque/Moab) will be September 26th, prior to 6 AM ET. Jobs submitted to Torque that won't be completed by this time will not run. PACE will be following up with additional updates and reminders. You are welcome to join an upcoming Slurm orientation. In the meantime, please contact us with any questions or concerns about this transition. Best, -The PACE Team

September 26, 2022 3:56PM EDT
[Update] Dear Hive Researchers, The third (and final) phase of migration has been successfully completed - all nodes are back online with 184 more compute nodes joining the Hive-Slurm cluster. We have successfully migrated all 484 nodes from Hive to the Hive-Slurm cluster. You can ssh into the Hive-Slurm cluster using 'ssh <GT username>@login-hive-slurm.pace.gatech.edu'. While 'login-hive.pace.gatech.edu' will serve as an alias, you will get a warning about change in the SSH key when you use it. You can remove this warning by editing the 'known_hosts' file to delete any line containing 'login-hive.pace.gatech.edu' Please contact us with any questions or concerns you may have about this transition. For more information on using Slurm and transitioning your workflows, please attend the orientation tomorrow at 11am. Best, -The PACE Team
[Hosting - Plesk] PHP upgradePlanned Maintenance

Schedule

February 2, 2023 6:00PM - 7:00PM EST

Components

Web Hosting

Services

Plesk

Description

All sites still running on PHP 7.4 will be mass-upgraded to PHP 8.0, as part of our End of Life PHP process. If your site experiences issues post-upgrade, you will be able to downgrade back to PH P7.4 until Feb 28. On Feb 28, PHP 7.4 will be fully removed from the servers. Reference #: CHG0029523
[Hosting - Plesk] EOL PHP removalPlanned Maintenance

Schedule

February 28, 2023 6:00PM - 7:00PM EST

Components

Web Hosting

Services

Plesk

Description

We will be removing the EOL PHP version, PHP 7.4, from the servers. Any sites that downgraded back to PHP 7.4 after the mass-upgrade (Feb 2) will be re-upgraded to PHP 8.0, and will no longer have the option to downgrade.
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Phone: 404-894-2000