GT OIT Status

MyCloud login and graphics performance problems

Identified - MyCloud users in the AE-2017 and COE-2017 collections are experiencing slow logins or logins that never complete. If a customer is trying to connect through Windows Citrix Receiver they may be presented with a grey screen for up to 120 seconds after which the connection may drop or it may go through to start showing the desktop login. On Citrix Receiver for Mac, the issue shows as a connection that starts to come up, but never shows a window for the virtual desktop. For those using the “thin” or HTML5 client, it will look like a black screen for some time that may or may not turn into a login to the Virtual Desktop. If a customer is not able to login on their first attempt to connect, they should be able to login with their second attempt.

Other collections may have had GPU capabilities removed to mitigate this issue and as such may not perform as well with graphics intensive applications. We have been working with the departments responsible for these and once the issue has been resolved we will be adding GPU back to these collections.

The OIT Platform Team has been working with Citrix Support throughout the weekend to try and resolve these issues and continue to work with them and NVidia support around the clock to get these issues resolved as soon as possible.
Aug 20, 23:26 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page
Don't see your issue posted here? Let us know!

Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Degraded Performance

Banner and Oscar Operational

Buzzport Operational

PACE Operational

T-square Operational

DMI Operational

VLAB Degraded Performance

Campus Services Operational

Dropbox Operational

EMS/GT Events Operational

Enterprise Backup Operational

Enterprise Storage Operational

GitHub Enterprise Operational

GT Reports Operational

LANDesk Operational

OMSCS Operational

OneDrive for Business Operational

Print & Copy Operational

SCCM Operational

Service Desk Operational

SharePoint Operational

Skype for Business Operational

Software Distribution Operational

Techworks Operational

Virtual Server Hosting Operational

ctr.gatech.edu Operational

Email Operational

Mailing Lists Operational

Office 365 Outlook Operational

Identity Operational

GTED Operational

Passport Operational

Network Operational

BigIP and GTM Operational

Campus Network Operational

DHCP Operational

DNS Operational

Firewall Operational

LAWN Operational

Resnet Operational

Telecommunications Operational

VPN Operational

Web Hosting Operational

Other Operational

Campus Services - ITG Operational

BuzzCard - 3rd Party Retail Merchants Operational

BuzzCard - Card Production Operational

BuzzCard - Copier Readers Operational

BuzzCard - Laundry Readers Operational

BuzzCard - Online Deposits Operational

BuzzCard - Pay for Print Operational

BuzzCard - SmartPark Operational

BuzzCard - Value Transfer Stations Operational

BuzzCard - Vending Readers Operational

Door Access - Andover Operational

Door Access - Avilgilon Operational

Door Access - Blackboard Operational

Door Access - Doorman Operational

Door Access - S2 Operational

Door Access - Middleman Operational

Point of Sale - Athletics (Sequoia) Operational

Point of Sale - Campus (Sequoia) Operational

ITG Data Integrations Operational

ITG Sharepoint Websites Operational

ITG Virtual Machines Operational

Meal plan Signups Operational

Vendor Profile Operational

Timeout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

BCDC Departmental Firewall Maintenance Sep 5, 05:00-07:00 EDT

Network Services will be upgrading the BCDC departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include:T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, Peoplesoft, and other services hosted in the BCDC. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Aug 3, 15:38 EDT

Rich Departmental Firewall Maintenance Sep 19, 05:00-07:00 EDT

Network Services will be upgrading the Rich departmental firewall to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, and other services hosted in the Rich data centers. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Aug 10, 08:46 EDT

DC Departmental Firewall Maintenance Sep 26, 05:00-07:00 EDT

Network Services will be upgrading the DC departmental firewall module to a new platform. There will be a 15 minute service interruption during this maintenance window. This platform introduces a number of security improvements and enhanced functionality. Affected networks will include: ITG servers, VLAB, VPN, and portions of LAWN. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Aug 10, 08:51 EDT

Past Incidents

Aug 23, 2017

No incidents reported today.

Aug 22, 2017

T-Square issues ~1430 on 8/22

Resolved - t-square has been fixed and back to normal.
Personnel will continue to monitor the service to see if the fix is effective.
Aug 22, 21:44 EDT

Identified - Users trying to get to T-Square were getting an error page telling them T-Square was unavailable and getting redirected to status. Admins were able to restart some of the application servers to get T-Square up and running in a degraded state by 1435. Admins are still currently working on getting the remaining servers up to fully restore service.
Aug 22, 14:39 EDT

Top Level Web Issue

Resolved - Admins were able to resolve the issues with top level web before noon Monday morning (8/21).
Aug 22, 07:42 EDT

Investigating - We are receiving reports that some of the links on TLW pages are not available/getting errors.
The Top Level Web Team is working on this issue.
Aug 21, 09:13 EDT

T-Square Site Down

Resolved - T-Square is back up and operational. Admins have restarted all the application servers in order to fix the issue.
Aug 22, 07:17 EDT

Monitoring - The T-Square website is back online, but at a degraded capacity. Admins are continuing their investigation into the cause of the issue. We apologize for any inconvenience this issue caused, and thank you for your patience.
Aug 22, 01:47 EDT

Investigating - The T-Square website is currently down. System admins are investigating.
Aug 22, 00:07 EDT

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

Service Desk Outage 4pm-5:34pm, Wed 8/16

Between 1600 and 1734, users attempting to create or update incidents received a "Database Error 203." No data was lost, and all workflow completed successfully. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Aug 16, 18:13 EDT

Aug 15, 2017

Brieft IAT outage 1700-1730

There was a brief IAT outage from 5pm to 5:30pm on Tuesday 8/15 due to an LDAP outage. Service is now restored. Anyone still seeing issues should refresh their browsers.
Aug 15, 17:49 EDT

T-square - Service Issue

Resolved - T-square - The talented team that supports this service is continuing to work any issues that arise with this service. All issues, other than the Help home page have been resolved. Please report any new issues with an email to t-square@gatech.edu. The team thanks you for your patience during this important patch event.
Aug 15, 09:43 EDT

Update - T-Square - The patching of T-Square went well Saturday 8/12/17. We are aware of the following issue(s):

- Combine of courses is working again - Please combine courses as required.
-Creating a new work space was disabled post patch. We have re-enabled it.
-The order of displayed work spaces was not showing the most recent at the top. This has been fixed.
- A backlog of announcement emails was sent out today. This was due to a bug that was fixed which had prevented them from being sent in the past. We believe this was a one time event.
- The Help page is not displaying properly when users click on the Help link on the left menu. If you need to access any T-Square help information you may use the search option, browse the menu, or go to [http://info.t-square.gatech.edu T-Square Project Site].

If you need any assistance, please submit a help request to tsquare@gatech.edu.
Aug 14, 15:31 EDT

Update - We think the course combine issue has been fixed. We would like to test our fix and are soliciting a few faculty member's who would be willing to conduct a supervised combine, please email bw136@gatech.edu

- The Help page is displaying a blank page when you click on the Help link on the left menu.
If you need to access any T-Square help information, please go to T-Square Project Site.

If you need any assistance, please submit a help request to tsquare@gatech.edu. Edit
Aug 14, 14:22 EDT

Identified - The course combine issue has been fixed. Please feel free to resume course combines.

- The Help page is displaying a blank page when you click on the Help link on the left menu.
If you need to access any T-Square help information, please go to T-Square Project Site.

If you need any assistance, please submit a help request to tsquare@gatech.edu.
Aug 12, 17:16 EDT

Investigating - T-square - We are experiencing an issue with this service. We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.

The patching of T-Square went well this morning. We are having just two issues we are aware of:

-Course Combine is not working. Please do not attempt to combine courses until we work this issue out.
- The Help home page is displaying a blank page. You may still access help from the menu or via search.

Let us know if you see anything else that is unexpected.
Aug 12, 14:04 EDT

Rich Border Firewall Maintenance

Completed - The scheduled maintenance has been completed.
Aug 15, 05:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:01 EDT

Scheduled - Network Services will be upgrading the Rich border firewall appliance to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. This will affect off-campus connectivity for academic and business networks as well as a portion of LAWN.
Jul 17, 13:34 EDT

Emergency North Interconnect Firewall Maintenance

Completed - The scheduled maintenance has been completed.
Aug 15, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:00 EDT

Scheduled - OIT will perform emergency maintenance for a North Interconnect firewall appliance at 0500 to correct an issue where
failover is not functioning correctly for the NI firewall appliance pair. This will not affect fall registration, but it will affect these networks:

CEE, Biology, CRC, MiRC, Love, EAS, Chemistry, MaRC, CHBE, RBI, OHR, ROTC, IAC, Physics, EBB, ECE
Aug 14, 21:13 EDT

Aug 14, 2017

Digital Phone Outage

Resolved - all service should be restored now.
Aug 14, 10:31 EDT

Identified - Good Morning,

WHAT IS HAPPENING?

No dial tone on some Digital (Nortel/Avaya) Telephone Phone Sets

WHAT FEATURES ARE AFFECTED?

Analog and digital phones are down in some buildings

REPORTED BUILDING AFFECTED (Customers):

Building 46

Building 137

Building 57

Building 95

Two additional buildings are also affected, they are buildings 85 and 135.

WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Telecom is working diligently to resolve the issue affecting the digital sets

WHAT SHOULD YOU DO?

OIT Telecom will notify you as soon as service is restored.
Aug 14, 09:20 EDT

Investigating - WHAT IS HAPPENING?

No dial tone on some Digital (Nortel/Avaya) Telephone Phone Sets

WHAT FEATURES ARE AFFECTED?

Analog and digital phones are down in some buildings

REPORTED BUILDING AFFECTED (Customers):

Building 46

Building 137

Building 57

Building 95

WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Telecom is working diligently to resolve the issue affecting the digital sets

WHAT SHOULD YOU DO?

OIT Telecom will notify you as soon as service is restored.
Aug 14, 08:52 EDT

MacMail Office365 Sync - Service Issue

Resolved - Microsoft has marked this incident resolved.

Status:
Service restored

User impact:
Users were unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

Final status:
We've completed deployment of the fix and confirmed that the issue is resolved.

Scope of impact:
Impact was specific to users attempting to sync email, calendar, and contacts with the default mail client on Mac machines using the Exchange Web Services protocol. Other devices such as mobile iOS devices using the Exchange ActiveSync protocol were not affected by this issue.

Preliminary root cause:
A recent feature update for calendaring services contained a code issue that prevented users from syncing email, calendar, and contacts using Apple Mail on Mac computers.

Next steps:
We're reviewing our update procedures to better identify similar issues during our development and testing cycles.

This is the final update for the event.
Aug 14, 09:17 EDT

Update - Latest update from Microsoft:

Status:
Restoring service

User impact:
Users are unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

Title:
Apple Mail sync issue

User Impact:
Users are unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

More info:
While we're focused on remediation, users may be able to access their data with the Outlook for Mac client or Outlook on the web as alternative methods.

Current status:
Deployment of the fix is approximately 75 percent complete.

Scope of impact:
Impact is specific to users attempting to sync email, calendar, and contacts with the default mail client on Mac machines using the Exchange Web Services protocol. Other devices such as mobile iOS devices using the Exchange ActiveSync protocol are not affected by this issue.

Estimated time to resolve:
We expect this issue to be completely resolved for all affected users within the next 1-2 days as the fix is safely implemented through our change management process.

Preliminary root cause:
A recent feature update for calendaring services contained a code issue that prevents users from syncing email, calendar, and contacts using Apple Mail on Mac computers.
Aug 9, 10:36 EDT

Update - Microsoft has published the following update:

Title:
Apple Mail sync issue

User Impact:
Users are unable to sync email, calendar, and contacts using Apple Mail on their Mac computers.

More info:
While we're focused on remediation, users may be able to access their data with the Outlook for Mac client or Outlook on the web as an alternative method.

Current status:
We've completed developing and testing a new fix, and we're preparing to deploy it across the affected environment. This process will begin over the weekend, and usually takes around 72 hours to reach the majority of systems. As the deployment progresses, users will begin to experience service restoration. In the interim, we encourage affected users to use the workaround described above.

Scope of impact:
Impact is specific to users attempting to sync email, calendar, and contacts using the default mail client on Mac machines.

Estimated time to resolve:
We expect this issue to be completely resolved for all affected users within the next 3-4 days as the fix is safely implemented through our change management process.
Aug 7, 10:55 EDT

Monitoring - We have received some reports from campus where MacMail has stopped syncing with Office 365 mailboxes. Microsoft has confirmed this is a bug and is actively working to resolve the issue:

User impact:
Users are unable to sync emails using Apple Mail on their Mac computers.

Title:
Mail sync issue

User Impact:
Users are unable to sync emails using Apple Mail on their Mac computers.

More info:
While we're focused on remediation, users may be able to access their mail with the Outlook for Mac client or Outlook on the web as an alternative method.

Current status:
We're working to develop a fix for this issue. After deploying a potential solution, we determined that a more comprehensive fix is needed to address the underlying issue causing impact. We're continuing our work to test and develop the fix, which will then be deployed across the affected environment.

Scope of impact:
Impact is specific to users attempting to sync emails using the default mail client on Mac machines.

Preliminary root cause:
A recent update contained a code issue that prevents users from syncing emails using Apple Mail on Mac computers.
Aug 4, 10:13 EDT

Aug 13, 2017

No incidents reported.

Aug 12, 2017

PACE Maintenance - August 10-12

Completed - Maintenance activities complete.
Aug 12, 10:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 EDT

Scheduled - Quarterly maintenance for PACE systems. Activities to be performed:
- Update power connections to several racks in Rich 133
- Update network and storage parameters, to improve reliability and performance
- Upgrade schedulers data collection architecture
- Remove servers from racks; perform cable re-routing and organization on several locations
- Continue relocation of data to new storage components

Contact Ruben Lara, Paul Manno or Neil Bright if more details are needed.
Aug 3, 08:40 EDT

T-Square Upgrade to Version 2.9

Completed - The T-Square upgrade to version 2.9 has been successfully completed as of 9:50am this morning. If you observe any issues or have problems with the service please e-mail support@oit.gatech.edu or call 404-894-4669.
Aug 12, 09:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:25 EDT

Scheduled - T-Square will be upgraded to Sakai version 2.9 on Saturday 8/12. The upgrade is required for a future Turning Point ( audience response software ) addition to T-Square functionality. The upgrade will follow the the regular weekly T-Square shutdown and restart which happens at 0500 every Saturday morning.

For this Saturday's upgrade however, T-Square will not be restarted after the shutdown at 0500. Instead, the upgrade will begin the impact of which is T-Square will not be available during the maintenance window which has been declared as 0500-noon. There is a possibility that the upgrade may complete before noon. Please check status.oit for updates and or subscribe to T-Square updates via status.oit.

If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Aug 10, 17:55 EDT

Aug 11, 2017

No incidents reported.

Aug 10, 2017

North Interconnect Border Firewall Maintenance

Completed - The scheduled maintenance has been completed.
Aug 10, 06:39 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:01 EDT

Scheduled - Network Services will be upgrading the North Interconnect border firewall appliance to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks include Resnet/Eastnet, ATDC, GCMI, residence hall classroom equipment, Tech Dentistry, and a portion of LAWN that primarily services the residence halls.
Jul 17, 13:30 EDT

OIT Core Switch Reboot

Completed - The scheduled maintenance has been completed.
Aug 10, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 EDT

Scheduled - OIT Network Services Team will reboot the campus layer 2 core-switch as a proactive measure as well as make an effort to clear an ongoing issue with the management interface for the device. This will only affect vlans for services that are spanned between buildings at layer 2 and not vlans that are homed in one data center via one router ( such as bcdc-rtr, rich-rtr, or dc-rtr ). Example IT services that will be affected include but are not limited to vlan 188 ( webhosting ), all of LAWN ( wired and wireless as well as hotel AP's ), and JCI ( vlan 998 ). Campus IT services that will not be affected include but are not limited to TLW ( www.gatech.edu ), Techworks, DNS, Banner, Vlab, T-Square, Kronos, GT Reports, PeopleSoft Financials, ServiceDesk, and Remedy.

If you have questions or concerns, please e-mail support@oit.gatech.edu or call the TSC at 404-894-7173.
Aug 9, 16:38 EDT

Aug 9, 2017

Sympa Is Unavailable

Resolved - We have restarted the service and mail is continuing to flow successfully. We will continue to watch to make sure this does not happen again.
Aug 9, 19:15 EDT

Investigating - Sympa is currently experiencing issues. We are working to identity and resolve the issue as quick as we can. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Aug 9, 17:29 EDT

Georgia Institute of Technology

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About This Site

Welcome to Georgia Tech's OIT Service Status Page Don't see your issue posted here? Let us know!

Georgia Tech Resources

Visitor Resources

Subscribe to Incident

Subscribe to Incident

Subscribe to Incident

Welcome to Georgia Tech's OIT Service Status Page
Don't see your issue posted here? Let us know!