Scheduled Service Maintenance for Banner Production
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:01 EDT
Scheduled - The Banner production (BPROD) database supporting Banner/Oscar/Imaging and integrated Student Information Systems will be unavailable in order to perform system upgrades via CHG0012269. All Banner services will be affected as well as any integrated service ( such as SSB via Buzzport ). If you have any questions concerning this maintenance please call the TSC at 404-894-7173 or send an e-mail to support@oit.gatech.edu. If you have issues during the weekend, you can also contact OIT Operations at 404-894-4669.

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Welcome to Georgia Tech's OIT Service Status Page

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Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Under Maintenance
Banner and Oscar   ? Under Maintenance
Buzzport   ? Under Maintenance
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
MyCloud   Operational
Top Level Web   ? Operational
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
login.gatech.edu   Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Maintenance, College of Computing Firewalls Oct 21, 08:00-10:00 EDT
Both College of Computing firewall appliances will be reloaded to clear an error condition. A code update will be also performed during this time. Both units will be reloaded simultaneously, resulting in a 30 minute outage during the window. This will affect all College of Computing networks.
Posted on Oct 19, 17:07 EDT
Past Incidents
Oct 19, 2018
Campus Network Outage at 1315
Resolved - OIT Network Services determined the root cause of the network outage and resolved the situation as of 1325. The network has been stable since then operating without incident. If you have any issues or concerns, please e-mail support@oit.gatech.edu or please call the TSC at 404-894-7173.
Oct 19, 14:31 EDT
Monitoring - The campus network experienced an outage ( offsite connectivity and wireless ) , Friday afternoon 10/19, at 1315 due to a a peering issue with the CenturyLink ISP. Most connectivity has come back as of 1325 but OIT is actively look for remaining issues. If you have problems or concerns, please call OIT Operations at 404-894-4669 or the TSC at 404-894-7173.
Oct 19, 13:30 EDT
Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
login.gatech.edu (cas): Unknown error.
Resolved - This has been resolved. status.duo.com has details.
Oct 16, 13:20 EDT
Investigating - There is an issue with duo.com, affecting DUO two factor web logins this morning, starting around 11:15 am. One factor logins are unaffected. Web logins should be working if retried. Non-web logins will be unaffected unless they have a custom Duo integration.

DUO is aware of the issue,and assures us they are working diligently to fix this. We will pass along more information as we hear more from DUO, and you can see their status on status.duo.com.

status.duo.com currently shows this information:

DUO1 Deployment:Subscribe
Investigating - We are currently investigating an issue causing 'Unknown Error' messages with
Core Authentication Services on our DUO1 deployment and are working to correct the issue as
soon as possible.
Oct 16, 11:21 EDT

Personnel are investigating the problem with login.gatech.edu (cas). This is only effecting new logins.
Oct 16, 11:21 EDT
Oct 15, 2018
GTOTHER Issues
Resolved - No further reports of issues with the GTother or with LAWN so Operations is making this issue as resolved.
Oct 15, 21:40 EDT
Monitoring - The lawn team has identified the issue with GTother and corrected it. We will be closely monitoring issues on GTother before marking this issue as resolved.
Oct 15, 18:56 EDT
Investigating - There have been reports of people being able to connect to GTOTHER but not able to get to sites outside of our network. We have contacted the LAWN team who is presently investigating the matter.
Oct 15, 18:20 EDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018
Tableau Production Maintenance and Patching
Completed - Maintenance is complete. Please report any issues at http://support.edm.gatech.edu.
Oct 13, 21:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:00 EDT
Scheduled - Tableau Production will be offline for maintenance and patching. I will provide updates to http://status.gatech.edu and the Tableau development group.
Oct 6, 12:01 EDT
Oct 12, 2018
www.gatech.edu: 504 Gateway Time-Out
Resolved - The issue has been fixed by restarting Apache on the server.
Oct 12, 15:19 EDT
Investigating - Users who are trying to connect to www.gatech.edu are getting 504 Gateway Time-Out.
Personnel are currently investigating.
Oct 12, 13:51 EDT
Oct 11, 2018
Office 365 web login problems
Resolved - We've implemented a campus network change that should correct the hanging Office 365 logins. If you are still experiencing issues, please contact the OIT Technology Support Center at 404-894-7173 or http://tsc.oit.gatech.edu.
Oct 11, 17:23 EDT
Monitoring - We've implemented a campus network change that should correct the hanging Office 365 logins. If you are still experiencing issues, please contact the OIT Technology Support Center at 404-894-7173 or http://tsc.oit.gatech.edu.
Oct 11, 13:59 EDT
Investigating - Customers are experiencing problems logging into Office 365 applications. The logins are hanging on the URL https://login.microsoftonline.com and not proceeding.

Other universities are reporting this issue and we have opened a support case with the vendor. We will provide additional information as it becomes available.
Oct 11, 13:20 EDT
Oct 10, 2018
Update OS and applications of classroom and conference room computers (CHG0012118)
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 09:28 EDT
Scheduled - -Sat 0800 - Wed 1100: CHG0012118: Scheduled maintenance to enable Fireye EndPoint Security on classroom and conference room computers
Oct 5, 09:27 EDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018
IAT issues Mon morning
Resolved - A firewall failure this morning caused IAT access issues from 8-9am. IAT service is up on the alternate data center.
Oct 8, 09:43 EDT
Oct 7, 2018

No incidents reported.

Oct 6, 2018
Buzzport/Ocsar login issues
Resolved - No further issues have been reported. If you are still experiencing issues, please contact the Technology Support Center at support@oit.gatech.edu or 404-894-7173.
Oct 6, 23:08 EDT
Monitoring - There was an issue login into ‘Oscar Registration’ through the Buzzport portal. The Buzzport/Ocsar admins have put a 'fix' in place which should correct the issue. This issue will be monitored over the weekend but any additional should be reported.
Sep 28, 21:08 EDT
Tableau Production Degraded
Resolved - A patch has been released. It appears to resolve the problems we have been experiencing. I am going to close this incident, since thing are stable at the moment, and schedule the new maintenance window.
Oct 6, 11:57 EDT
Update - We are still working with the vendor to resolve the problems with Tableau Production. Services are online, but are still degraded.
Sep 24, 10:06 EDT
Update - We will resume working with the vendor tomorrow. Services are currently online and reports are displaying properly, but performance is still degraded. We will send another update tomorrow morning. We are sorry for the inconvenience.
Sep 20, 00:18 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 18:52 EDT
Update - We are continuing to investigate this issue.
Sep 19, 18:52 EDT
Update - We are continuing to work with Tableau Support. It is best to assume that Tableau will be offline this evening, from 5PM until midnight, so that we can continue working with Tableau Support. I will update this status message to "under maintenance" after 5PM.
Sep 19, 15:28 EDT
Investigating - We have submitted a case with the vendor for a new problem we are experiencing with the stability of the Tableau processes. The Tableau server is online, but its performance is degraded.
Sep 19, 10:48 EDT
Oct 5, 2018

No incidents reported.

← Incident History Powered by Statuspage
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Phone: 404-894-2000