Incompatibilities with native Mail app (Mail.app) in iOS 11 and Office 365 Exchange
Monitoring - If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.

How does this affect me?
Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.

What do I need to do to fix this?
Microsoft and Apple are working to resolve this issue and will post more information to the article, below, when it becomes available.

In the meantime, we recommend you download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed.

More information: https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
Sep 20, 12:35 EDT
MyCloud login and graphics performance problems
Identified - MyCloud users in the AE-2017 and COE-2017 collections are experiencing slow logins or logins that never complete. If a customer is trying to connect through Windows Citrix Receiver they may be presented with a grey screen for up to 120 seconds after which the connection may drop or it may go through to start showing the desktop login. On Citrix Receiver for Mac, the issue shows as a connection that starts to come up, but never shows a window for the virtual desktop. For those using the “thin” or HTML5 client, it will look like a black screen for some time that may or may not turn into a login to the Virtual Desktop. If a customer is not able to login on their first attempt to connect, they should be able to login with their second attempt.

Other collections may have had GPU capabilities removed to mitigate this issue and as such may not perform as well with graphics intensive applications. We have been working with the departments responsible for these and once the issue has been resolved we will be adding GPU back to these collections.

The OIT Platform Team has been working with Citrix Support throughout the weekend to try and resolve these issues and continue to work with them and NVidia support around the clock to get these issues resolved as soon as possible.
Aug 20, 23:26 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GT Event Management System - Unavailable Friday Sept. 22, 2017 from 5:00pm to 7:00pm Sep 22, 17:00-19:00 EDT
WHAT IS HAPPENING?
The GT Events Management System (EMS) will be unavailable Friday, September 22st from 5 p.m. until 7 p.m. for maintenance. During this time EMS will be unavailable for any access.

The EMS maintenance that will occur includes applying a patch to the EMS database.
EMS Applications (version 44.1.15)

Client Tools
EMS Conventional client
EMS Desktop Web Deploy

End User Applications
EMS Web Application

Server Applications
EMS Email Notification Service
EMS Checking Notification Service
EMS Automated Reports Service
EMS Campus Auto sync Service

Misc. Modules
EMS API

WHO WILL BE AFFECTED BY THIS INTERRUPTION?
All users of EMS and other services with data dependencies may notice loss of service during this time.

WHEN IS IT HAPPENING?
Friday, September 22st from 5 p.m. – 7 p.m.





WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
EMS will be available upon notice after the upgrade maintenance window on Thursday, September 22st, 5 p.m. – 7 p.m.

WHAT IF YOU HAVE QUESTIONS?
If there are any questions concerning this service interruption, please contact the team via Service Desk or the individuals below:
Service Desk Email: support@emscampus.gatech.edu
Posted on Sep 22, 16:07 EDT
T-Square Potentially Down Due to Firewall Maintenance Sep 24, 06:00-12:00 EDT
OIT has scheduled firewall maintenance for Sunday 9/24 from 0600-noon which may impact T-Square. During this time, services for T-Square may not be available. The maintenance may end earlier than noon so please check back to status.oit. frequently or subscribe to T-Square for updates. If you have questions or concerns, please call 404-894-7173 or e-mail support@oit.gatech.edu.
Posted on Sep 22, 15:39 EDT
Rich Departmental and DC Departmental Firewall Maintenance Sep 24, 06:00-12:00 EDT
Update - This maintenance is confirmed for Sunday September 24th, 5am - 12pm. Thank you.
Sep 21, 09:42 EDT
Scheduled - To reduce the potential impact of this maintenance, the window has been moved to Sunday September 24th, from 6am to 12pm. Network Services will be upgrading all networks on Rich departmental and some networks on DC departmental firewalls to a new platform. This platform introduces a number of security improvements and enhanced functionality. Affected networks will include T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, VLAB, portions of LAWN, and other services hosted in the Rich data centers.
Sep 15, 15:45 EDT
DC Departmental Firewall Maintenance Sep 28, 05:00-07:00 EDT
Update - This maintenance has been moved to Thursday September 28th, 5am - 7am. Thank you.
Sep 21, 09:42 EDT
Scheduled - Network Services will be upgrading the remaining networks on the DC departmental firewall module to a new platform. There will be a 15 minute service interruption during this maintenance window. This platform introduces a number of security improvements and enhanced functionality. Affected networks will include: ITG servers and VPN.
Sep 15, 15:46 EDT
North Interconnect Departmental Firewall Maintenance Oct 3, 05:00-07:00 EDT
Network Services will be upgrading the NI departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include:CEE, Biology, CRC, MiRC, Love, EAS, Chemistry, MaRC, CHBE, RBI, OHR, ROTC, IAC, Physics, EBB, and ECE. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 13:15 EDT
South Interconnect Departmental Firewall Maintenance Oct 10, 05:00-07:00 EDT
Network Services will be upgrading the South Interconnect departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: GTAA, Aerospace, Library, Career Services, Math, MRDc, IAC, Psychology, Math, Admin, WREK, OIT in 811 and 845 Marietta, Clough, Student Center, Student Success Center, Aerospace, Chemistry, TEP. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:08 EDT
East Interconnect Departmental Firewall Maintenance Oct 24, 05:00-07:00 EDT
Network Services will be upgrading the East Interconnect departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: OIT Rich workstations, EDI, Scheller, Distance Learning, CIP, Classrooms, portions of LAWN. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:10 EDT
Georgia Tech Savannah Departmental Firewall Maintenance Oct 26, 05:00-07:00 EDT
Network Services will be upgrading the Georgia Tech Savannah departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: Georgia Tech Savannah Networks. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:11 EDT
Past Incidents
Sep 23, 2017
Pharos Release Stations
Resolved - This issue is now resolved, though OIT is continuing to monitor the situation. If you are still experiencing problems, please contact the TSC at support@oit.gatech.edu or 404-894-7173.
Sep 23, 03:57 EDT
Investigating - Pharos Release Stations are having problems which is preventing users from being able to print.
The problem is scattered around campus. Personnel are currently looking into the issue and will provide updates.
Sep 22, 19:02 EDT
Sep 22, 2017
Pharos Release Stations and Central-ps
Resolved - Pharos Print Release and Central-Ps are operational. We will continue to monitor and investigate the root cause.
Sep 22, 14:45 EDT
Update - Central-ps is currently having issues also. Personnel are working to resolve the issues.
Sep 22, 12:02 EDT
Investigating - Pharos Print Release stations are having problems releasing jobs. The problem is scatted around campus.
Personnel are looking into the issues and will provide updates as they are received.
Sep 22, 11:52 EDT
vmware server in Rich rebooted ~ 1100
One of the vmware hosts in Rich experienced an issue where VMs on it could not talk to their networks, nor could they migrate to other hosts gracefully. The host was rebooted, which caused those VMs to reboot onto other host servers. This would have briefly affected the EDW production database, servers for spunk, EIS, kronos, and physics crashplan.
Sep 22, 11:53 EDT
Sep 21, 2017
GT Events Management System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 EDT
Scheduled - WHAT IS HAPPENING?

The GT Events Management System (EMS) will be unavailable Thursday, September 21st from 5 p.m. until 9 p.m. for scheduled maintenance. During this time EMS will be unavailable for any access. The EMS upgrade that will occur includes updating to the following modules:

EMS Applications (version 44.1.15)

Client Tools
EMS Conventional client
EMS Desktop Web Deploy

End User Applications
EMS Web Application

Server Applications
EMS Email Notification Service
EMS Checking Notification Service
EMS Automated Reports Service
EMS Campus Auto sync Service

Misc. Modules
EMS API

WHO WILL BE AFFECTED BY THIS INTERRUPTION?

All users of EMS (Links below) and other services with data dependencies may notice loss of service during this time.

Campus
· https://gtevents.gatech.edu/campusplanninginterface/
· https://gtevents.gatech.edu/emsapi/
· https://gtevents.gatech.edu/emscampuswebservice/
· https://gtevents.gatech.edu/emsdesktopwebdeploy/
· https://gtevents.gatech.edu/emswebapp/
· https://gtevents.gatech.edu/mastercalendar/
· https://gtevents.gatech.edu/paymentpageadmin_campus/

GTPE
· https://gtevents.gatech.edu/emsapigtpe/
· https://gtevents.gatech.edu/emsdesktopwebdeploygtpe/
· https://gtevents.gatech.edu/emswebappgtpe/
· https://gtevents.gatech.edu/paymentpageadmin_gtpe/


WHEN IS IT HAPPENING?

Thursday, September 21st from 5 p.m. – 9 p.m.


WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?

EMS will be available upon notice after the upgrade maintenance window on Thursday, September 21st, 5 p.m. – 9 p.m.


WHAT IF YOU HAVE QUESTIONS?

If there are any questions concerning this service interruption, please contact the team via Service Desk or the individuals below:
Service Desk Email: support@emscampus.gatech.edu

Emergency/Critical issues, please contact the service admins:
Cynthia Hutcherson | 404-385-0690 , cynthia.hutcherson@cpsm.gatech.edu
Jabali Brown | 404 385-7697 , jabali.brown@oit.gatech.edu
Sep 20, 23:17 EDT
Services still down after network issues @ 1050am on 9/21
Resolved - Mage issues were resolved around 1600 today by reloading firewall rules local to the mage server. In addition this, the mercury self service news content server has been restored to functionality also. Root cause of all network issues was a configuration change made this morning at 1125 this morning as part of an effort to prevent future network issues. That change has been backed out. If you continue to experience issues, please e-mail support@oit.gatech.edu or call 404-894-7173.
Sep 21, 17:11 EDT
Monitoring - Support was able to restore Techworks logins at 1145. They also restored a couple of GTAD servers that were unreachable back to service by 1313. This was affecting a few services that were relying on those specific servers for authentication, such as gtipam. Connectivity to Vcenter was also restored during this time. OIT is continuing to track down any lingering issues and fix them as they are found.
Sep 21, 14:01 EDT
Identified - After the underlying network issues that occurred @ 1050 this morning (9/21), several services were still having issues including but not limited to mage, techworks, vmware, gtipam, among others. Admins are working on getting these services back up.
Sep 21, 12:23 EDT
network issues @ 1050
Resolved - Network team traced the network problem to an accidental misconfiguration on the Rich router. Network team was able to resolve the underlying network issues and services should be back up shortly.
Sep 21, 11:22 EDT
Investigating - Rich router began experiencing issues @ 1050, affecting network connectivity and several campus services. Network team is aware of the issue and is currently working to resolve the situation.
Sep 21, 11:08 EDT
Sep 20, 2017
GT Voicemail/Automated Attendant Outage
Resolved - The team was able to restore all the voicemail services and the issue has been resolved.
Sep 20, 08:14 EDT
Investigating - GT voicemail and the automated attendant are down since at least 6:10am Wednesday 9/20. This appears to be affecting both the retrieval of voicemails and the ability to leave them. OIT's Telecom team has been notified and is investigating the issue.
Sep 20, 06:40 EDT
Sep 19, 2017
GT Savannah Campus Closed 9/7 Thu 1700 - 9/13 Wed 0700
Completed - The scheduled maintenance has been completed.
Sep 19, 16:42 EDT
Scheduled - The Georgia Tech Savannah campus closed as of 1700 today, 9/7 Thursday, in anticipation of Hurricane Irma. As of right now, the campus is slated to
open again on 9/13 at the start of business. This could change. All non-essential equipment has been shut down, but some systems have been left functioning such as the GT Savannah virtual environment. If you have questions or concerns please e-mail support@oit.gatech.edu or call 404-894-7173.
Sep 7, 22:48 EDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
ServiceDesk: error creating tickets
Resolved - Personnel were able to fix the problem.
Sep 15, 13:43 EDT
Investigating - ServiceDesk currently having problems creating tickets. Service personnel are working to resolve the problem.
Sep 15, 12:35 EDT
Service Desk Outage
Resolved - Service Desk is available again. The root cause of the problem is still under investigation. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Sep 15, 07:46 EDT
Identified - Service Desk is unavailable. Users are receiving an error message when trying to load the page. It appears to be caused by a storage issue on a database server. OIT personnel are investigating.
Sep 15, 07:11 EDT
Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017
Network Issues Wed aft
Resolved - This incident has been resolved.
Sep 11, 22:25 EDT
Update - The OIT network team is still investigating the network outage that occurred earlier this afternoon from 3:27p to 3:31p in an effort to find a root cause. Some progress has been made but no definitive cause has been found. The team will continue to monitor the situation. If you have issues or concerns please call 404-894-7173 or e-mail support@oit.gatech.edu.
Sep 6, 17:39 EDT
Update - Network connectivity has been restored for campus ( wired and wireless ). The OIT network team is currently investigating the incident in an effort to identify a root cause. If you still are experiencing network connectivity problems, please call the OIT customer support center at 404-894-7173.
Sep 6, 15:45 EDT
Investigating - The OIT campus network is experiencing issues for wireless and wired connectivity. The problems started at 327p. Network services is investigating.
Sep 6, 15:31 EDT
Sep 10, 2017

No incidents reported.

Sep 9, 2017
Thin Client Issue in Library
Resolved - The issue appears resolved. If you are still having problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Sep 9, 21:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 14:25 EDT
Investigating - Currently no users are able to log in. Vlab desktops are available via mycloud.gatech.edu through a web browser. OIT is currently investigating the issue. Currently we have no ETA on a resolution.
Sep 9, 13:23 EDT
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