Georgia Tech IT
Active Incident

Updated a few seconds ago

DocusignOperational

Incident Status

Operational

Components

Campus Services

Services

Cloudbolt


May 24, 2022 7:28PM EDT
[Monitoring] Service is returning to normal operations. Oit will continue to monitor. If you are still experiencing issues, please submit a ticket at services.gatech.edu or contact the Enterprise Service Desk at 404/385-5555.

May 24, 2022 4:27PM EDT
[Investigating] The campus is experiencing a disruption with the DOCUSIGN ( https://esignature.gatech.edu/ ) page. This is due to a vendor problem that is affecting their North American Servers. During this time, users may experience issues navigating the platform as well as with sending/signing. OIT are currently working with the vendor to correct this issue. Please look to the status.gatech.edu website for updates.
vcenter.esx.gatech.edu unreachableDegraded Performance

Incident Status

Degraded Performance

Components

Campus Services

Services

Virtual Server Hosting


April 22, 2022 9:10AM EDT
[Investigating] Staff are attempting a restore of coda01m01vc01.ad.gatech.edu which is currently offline. Its alias vcenter.esx.gatech.edu is unreachable at this time. All the vCenters can be reached independently and no services are down. Users are just unable to access Management from the 2 URL's. As a workaround users can reach all of the vCenters from their URLs - callisto.ad.gatech.edu, ganymede.ad.gatech.edu, coda01c01vc01.ad.gatech.edu, coda01c02vc01.ad.gatech.edu, coda01c03vc01.ad.gatech.edu, bcdc01m01vc02.ad.gatech.edu

Academic Services

Operational

Campus Services

Degraded Performance

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email and Calendaring

Operational

Identity

Operational

Network

Operational

Web Hosting

Operational

Enterprise Data Management

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

Cloud Storage

Operational

External Services

AWS CloudFront

AWS EC2

Azure

BlueJeans

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Kaltura

LastPass

Let's Encrypt

MS Office365

MuleSoft

Salesforce

Sectigo

Zoom

Scheduled Maintenance

Campus network disaster recovery testing June 10-13Planned Maintenance

Schedule

June 10, 2022 5:00PM - June 13, 2022 11:59AM EDT

Components

Academic Services

Services

PACE

Description

Summary: Updated information lessens impact to Hive and introduces new partial impact to Firebird during disaster recovery testing (June 10-13). Details: As additional details about the disaster recovery testing have been clarified, we have determined that Hive can remain in production throughout the testing with limited disruptions, which will also impact Firebird. We will remove the reservation currently in place on Hive for these dates. Impact: Phoenix, PACE-ICE, and COC-ICE will be disabled from 5:00 PM on Friday, June 10, through the morning of Monday, June 13. Hive and Firebird will remain in production, but some services will be unavailable for much of the weekend: Hive OnDemand will be unavailable. PACE license servers will be unavailable. Intel compilers will not be usable, so no code can be compiled with Intel compilers, though previously-compiled binaries can be executed. License servers from the College of Engineering, providing access to MATLAB, Ansys, Abaqus, and Comsol for the entire campus, will not be reachable. Any batch or interactive jobs that attempt to check out a license for these applications will fail. Researchers are encouraged to avoid such jobs just before the outage and to wait until it is complete before submitting them. A number of PACE utilities, such as pace-quota and pace-check-queue, will not function. Other intermittent disruptions are possible. Buzzard will not be impacted. Thank you for your understanding and cooperation during this campus network testing. Please contact us at pace-support@oit.gatech.edu with any questions or concerns. Summary: Campus network disaster recovery testing will disable Phoenix, Hive, PACE-ICE, and COC-ICE from 5:00 PM on Friday, June 10, through 12:00 noon on Monday, June 13. Details: In accordance with USG security requirements, OIT will be conducting disaster recovery testing on the Georgia Tech campus network during the weekend of June 11, which will close access to most of PACE’s clusters as well as some other campus resources. PACE's Phoenix, Hive, PACE-ICE, and COC-ICE clusters will be impacted. Firebird and Buzzard will remain in production. Impact: PACE will set a reservation to prevent any jobs from running during the downtime. You will not be able to log in, access your data, nor run jobs during the outage. Longer jobs will be held until the testing is complete if their walltime request will not lead the job to conclude before the outage, just as they are during quarterly maintenance periods. Researchers who run long jobs should note the duration between PACE’s May maintenance period (May 11-13) and the testing period, beginning June 10. In particular, Hive researchers who submit 30-day jobs to the hive-nvme, hive-sas, or hive-nvme-sas queues should note that any 30-day job submitted after April 12 will not begin until at least June 13. Researchers are encouraged to submit jobs with reduced walltimes whenever feasible to make use of the cluster between maintenance and disaster recovery testing. Thank you for your understanding and cooperation during this campus network testing. Please contact us at pace-support@oit.gatech.edu with any questions or concerns.
Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Enterprise Service Desk Email: support@oit.gatech.edu Phone: 404-385-5555 Location: Atlanta Campus, Clough Building Room 215
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