Partially Degraded Service

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Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Degraded Performance
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Degraded Performance
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
ctr.gatech.edu Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Services will be upgrading the College of Computing departmental firewall module to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. This will affect the College of Computing networks.

Network Services will also be upgrading the GT Savannah firewall module. This is a stand alone unit and will result in a 15 minute outage during the maintenance window. This will affect the GT Savannah campus.
Posted on Apr 19, 15:43 EDT
AnyConnect Secure Mobility Client Update to version 4.4.02034 for Windows, OS X, and Linux 64 bit clients deployed for some departmental VPN services, as well as an upgrade of these departmental VPN appliances to the latest verified code. Both of these updates introduce a number of bug fixes and security improvements to client and server code. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include :

gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu

AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Posted on Apr 13, 14:03 EDT
Network Services will be upgrading the South Interconnect and Resent departmental firewall modules to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: GTAA, AE, Library, Career Services, Admin, IAC, College of Design, OIT - EIS, College of Sciences, Psychology, College of Engineering, Math, Development, ISyE, Student Life, Chemistry, and Resnet.
Posted on Apr 19, 15:50 EDT
AnyConnect Secure Mobility Client Update to version 4.4.02034 for Windows, OS X, and Linux 64 bit clients deployed for departmental VPN services, as well as an upgrade of these departmental VPN appliances to the latest verified code. Both of these updates introduce a number of bug fixes and security improvements to client and server code. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include :

dept.vpn.gatech.edu

AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Posted on Apr 13, 14:04 EDT
VPN service maintenance - campus May 11, 05:00-06:00 EDT
AnyConnect Secure Mobility Client Update to version 4.4.02034 for Windows, OS X, and Linux 64 bit clients deployed for campus VPN services, as well as an upgrade of these campus VPN appliances to the latest verified code. Both of these updates introduce a number of bug fixes and security improvements to client and server code. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include :

anyc.vpn.gatech.edu
ipsec.vpn.gatech.edu [server code update only]
ssl.vpn.gatech.edu [server code update only]

AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Posted on Apr 13, 14:06 EDT
PACE quarterly maintenance May 11, 06:00 - May 13, 23:45 EDT
Maintenance to be determined. Please watch pace.gatech.edu
Posted on Jan 18, 15:58 EST
Network Services will be upgrading the North Interconnect and East Interconnect departmental firewall modules. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: CEE, CRC, Love, Biology, EAS, Chemistry, Police, CHBE, Facilities, ROTC, IBB, Physics, IPST, GTRC, EBB, RNOC, EDI, Business Office, Parking, WREK, GTPE, OIT workstations, and portions of LAWN.
Posted on Apr 19, 15:53 EDT
BCDC and DC Firewall Maintenance May 18, 05:00-06:00 EDT
Network Services will be upgrading the BCDC departmental firewall module and the DC departmental firewall module to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include:T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, VLAB, VPN, and portions of LAWN.
Posted on Apr 19, 15:55 EDT
Network Services will be upgrading the rich-rtr departmental firewall module to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: T-Square, Citrix, Buzzport, Passport, CAS, Techworks, and Banner
Posted on Apr 19, 15:58 EDT
Past Incidents
Apr 23, 2017

No incidents reported today.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Resolved - Mail has continue to flow successfully for the last few hours. We will continue to monitor throughout the weekend.
Apr 21, 11:20 EDT
Monitoring - All queued mail has been delivered. The Messaging team is monitoring Sympa to ensure mail continues to flow smoothly.
Apr 21, 07:47 EDT
Identified - GT Engineers have identified a misbehaving list as the culprit. Actions are currently being taken to mitigate the list causing the issue and clearing out the backlog of traffic. Queued mail is in the process of delivering.
Apr 21, 05:50 EDT
Investigating - Sympa is currently experiencing delivery delays due to a disk volume that has filled up. GT Engineers are investigating the cause of the increased disk usage and working to resolve the issue.
Apr 21, 04:07 EDT
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 05:00 EDT
Scheduled - WHAT IS HAPPENING?
Sympa will be unavailable between 5:00 AM until 7:00 AM for maintenance.
 
WHO IS AFFECTED BY THIS INTERRUPTION?
During the downtime, the application will be unavailable for use.
 
WHEN IS IT HAPPENING?
Thursday, April 20 at 5:00 AM until Thursday, April 20 at 7:00 AM. 
 
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
 No action is needed on your behalf after the service is back online.
Apr 19, 15:35 EDT
Completed - The scheduled maintenance has been completed.
Apr 20, 05:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 05:00 EDT
Scheduled - Network Services will be upgrading the border firewall appliances and NOC departmental firewall appliances to the latest verified code. This code introduces a number of bug fixes and security improvements. As these firewalls are a failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption.
Apr 13, 13:53 EDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - Sympa is now processing list traffic normally.
Apr 18, 13:03 EDT
Monitoring - OIT engineers have added additional disk space to Sympa and list mail is starting to flow again. We will continue to monitor mail flow for the next few hours to ensure that all the mail queues clear properly.
Apr 18, 10:34 EDT
Update - OIT engineers are working to increase the disk space on the campus Sympa server. The Sympa server may be rebooted several times during this process causing the web interface to be unavailable.
Apr 18, 09:25 EDT
Identified - Sympa is currently experiencing delivery delays due to a disk volume that has filled up. We are currently investigating the cause of the increased disk usage and working to resolve the issue.
Apr 18, 08:59 EDT
Resolved - DMI - DMI is long of tooth... but is back in business. We were able to get one of the two disabled transcoding servers back online and it is working well. We will continue to consider our options on the third transcoder but the service restored and may be working as well as it is able to. All users of the service should consider accelerating their move to MediaSpace (https://mediaspace.gatech.edu) and only those who must use the Media Tool in T-Square Official course work sites should continue to use the service.
Apr 18, 12:06 EDT
Identified - DMI - The transcoding capability of this service remains severely degraded. If you are able to please only upload mp4 files and select the preserve format & preserve dimensions options to avoid the transcoding backlog. It may take up to 24 hours for DMI to transcode a video.
Apr 17, 15:14 EDT
Investigating - DMI - We are experiencing an issue with this service. Two of the 3 transcoder machines are unavailable for the service. This is resulting in very long transcoding times. Please be patient if you must upload videos to DMI or through the Digital Media Tool in T-Square. Do not upload your videos again if the status on your upload shows 'pending'. We are working to mitigate this problem and improve throughput . We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Apr 17, 14:56 EDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017
Completed - DMI complex has been moved to new location since 0944.
Apr 15, 10:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:30 EDT
Scheduled - DMI - We have planned a maintenance window for this service.

Work Being Done: The servers supporting this service will be powered down and moved. Once the move is complete the servers will be powered up and the service will be restored. This work will impact access to the Digital Media tool in T-Square.

Related Web Site: http://www.media.gatech.edu/
Mar 23, 08:21 EDT
Resolved - Server has been moved to new location in Data Center.
Apr 15, 07:45 EDT
Identified - Scheduled maintenance to move one of the prism/spectrum/ecc ldap slave servers to new location in the Data Center from 0700-1000.
Apr 15, 07:13 EDT
Apr 14, 2017
Completed - The scheduled maintenance has been completed.
Apr 14, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 EDT
Scheduled - GitHub will be unavailable from 0700 to 0730 tomorrow morning, Friday 4/14, to execute emergency maintenance at the recommendation of the GitHub vendor. The maintenance will rectify an index replication issue. Once the maintenance is complete, the GitHub service will be back online. If you have questions or concerns, please contact the TSC via support@oit.gatech.edu or call 404-894-7173.
Apr 13, 17:18 EDT
Apr 13, 2017
Resolved - T-square - The issue preventing the instructor and student refresh has been resolved. An automated script had been disabled. It is re-enabled. The service is returned to production mode.
Apr 13, 13:36 EDT
Identified - T-square - We have completed the manual refresh of instructors and students and are continuing our investigation and remedy of the issue.
Apr 13, 11:46 EDT
Investigating - T-square - We are experiencing an issue with this service. We have identified the issue and are investigating. This morning we discovered that the automated refresh of instructors and students for active terms last ran 2017-03-22 08:19:37. We are running the refresh manually now and investigating and remedying the root cause.

We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Apr 13, 11:38 EDT
Apr 12, 2017
Resolved - As of 7:50pm last night, Tuesday 4/11, almost all buildings on campus have had power restored with the exception of Guggenhiem and
the Ferst Theater. Facilities will continue to work on these buildings today. If you have other questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Apr 12, 06:13 EDT
Update - GT Facilities is continuing to check the campus for power outages. Please, report any current outages
to GTPD at 404-894-2500.
Apr 11, 19:08 EDT
Update - Georgia Power is still working on resolving the issue. Georgia Tech voicemail system is now operational.
Apr 11, 18:57 EDT
Identified - Georgia Tech Atlanta campus has been experiencing a partial power outage since 1350 on 4/11. Affected buildings include but are not limited to, Clough, Smithgall (Student Services), DM Smith (South Interconnect is continuing to stay up on generator power), North Avenue Apartments, Brittain, Harrison, among others. Georgia Tech voicemail also seems to be down because of this issue. Georgia Power is currently working on restoring power.
Apr 11, 14:34 EDT
Apr 11, 2017
Resolved - Maintenance has been completed and GitHub is back online.
Apr 11, 08:19 EDT
Monitoring - GitHub is currently undergoing maintenance to version 2.92.. We apologize for the inconvenience and will be back on online as soon as possible.
Apr 11, 07:31 EDT
Apr 10, 2017

No incidents reported.

Apr 9, 2017

No incidents reported.