Georgia Tech IT
Active Incident

Updated a few seconds ago

Investigating Delays in GRS Role Assignments and Rule ProcessingDegraded Performance

Incident Status

Degraded Performance

Components

Identity

Services

GTED


August 27, 2026 6:53PM EDT
MONITORING

Support staff remains actively engaged in monitoring system performance as GRS processing and backlog continues to improve.

August 27, 2026 3:05PM EDT
MONITORING

Support staff investigated and identified a hardware bottleneck. They were able to resolve the issue causing the bottleneck and GRS performance is improving. Current estimates indicate it may take an additional 2-4 hours for the backlog to clear completely. The next update will be provided within 2 hours.

August 27, 2026 1:10PM EDT
INVESTIGATING

Support staff have received reports from multiple sources indicating that some students and employees are not being assigned to GRS roles as expected based on the delayed GRS rule processing. We are also observing inconsistent LDAP query performance that is further impacting rule processing. The team is actively investigating these issues, addressing individual cases and broader patterns, and evaluating potential query rerouting and service-side changes to improve performance and reliability. The next update will be provided within 2 hours.

Academic Services

Operational

Access Control

Operational

Audio Visual (AV) Technology

Operational

Buzzcard

Operational

Campus Services

Operational

Chat and Remote Meetings

Operational

Cloud and File Storage

Operational

Data and Reporting

Operational

Data Center

Operational

Email and Calendaring

Operational

Endpoint Infrastructure

Operational

Generative AI

Operational

GTPE

Operational

Identity

Degraded Performance

Infrastructure Technologies

Operational

Network

Operational

Printing and Copying Services

Operational

Servicenow

Operational

Student Information Systems

Operational

Other

Operational

Student Services

Operational

External Services

1Password

AWS CloudFront

AWS EC2

Azure

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Let's Encrypt

MS Office365

Qualtrics

Salesforce

Sectigo

Zoom

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