All Systems Operational

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2018
Resolved - This incident has been resolved.
Jun 20, 12:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 10:57 EDT
Identified - We have received some new reports that our fix did not resolve the issue. We are continuing to work with GitHub support to correct this matter.
Jun 14, 15:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 14:31 EDT
Update - We are working GitHub support to correct this matter. We appreciate your on going patience.
Jun 14, 10:03 EDT
Investigating - We have received reports where users are having issues worth GitHub pushes. We are working with GitHub support to identify the issue and find a resolution.

We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Jun 13, 16:48 EDT
Jun 19, 2018
Resolved - The access problems have been resolved.
Jun 19, 15:01 EDT
Investigating - Some API permissions are missing for some processes and we are currently investigating. This may affect IAT, Passport, and other integrations temporarily. We are working to restore permissions now.
Jun 19, 13:44 EDT
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - GTOther and wired LAWN service was restored at approximately 8:30am. A database server lost its network connection overnight, and repairing that connection resolved the LAWN issue. OIT is still investigating the root cause. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Jun 15, 09:34 EDT
Investigating - Users logging in to auth.lawn.gatech.edu to access GTOther and wired LAWN ports are receiving an error message after entering their username and password. OIT support is investigating the issue.
Jun 15, 08:07 EDT
Jun 13, 2018
Resolved - Off-campus networks were not able to resolve campus DNS names from approximately 1:25pm to 1:40pm. This may have briefly affected off-campus users of a wide variety of on-campus services. The outage was caused by a change to DNS configuration which was not expected to impact the service at all, but introduced instability to the system and caused some lookups to fail based on the source of the query.
Jun 13, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 EDT
Scheduled - OIT Network Services will be migrating the following networks from their dual 10gig uplinks to a pair of 40gig links. VTC, RNOC, Disaster, Emory, DNS, CIP, Rich, Foundation, EI, Auxillary. The downtime should not be more than 5-10 mins per network.
Jun 11, 09:29 EDT
Jun 12, 2018
Resolved - The issue was related to free space on one of the servers. Space has been cleared and problems are resolved. Monitoring has also been reconfigured to alert properly.
Jun 12, 14:42 EDT
Monitoring - Tableau Production is currently not displaying images on reports. Services have been restarted, and we will monitor for the next few hours. Please submit a ticket via support@edm.gatech.edu if you observe any issues.
Jun 12, 14:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 13:39 EDT
Scheduled - Scheduled Service Maintenance for Banner Production

WHAT IS HAPPENING?
The Banner production (BPROD) database supporting Banner/Oscar/Imaging and integrated Student Information Systems will be unavailable in order to perform system upgrades.

WHEN IS IT HAPPENING?
The maintenance will occur between the following days and times:
From: Thursday, June 7th, 05:00 PM
To: Saturday, June 9th, 08:00 PM

WHO IS AFFECTED BY THIS INTERRUPTION?
All Banner services will be affected as well as any integrated service.

WHAT DO YOU NEED TO DO?
OIT will notify selected functional users for acceptance testing on Saturday, June 9th.
Jun 8, 09:55 EDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Resolved - Upon investigation, OIT engineers discovered that a password for a service account necessary to service logins had expired. The password was change and updated in both GitHub (https://github.gatech.edu) and GitHub 2FA (https://github-2fa.gatech.edu). If you encounter further problems, please visit http://tsc.oit.gatech.edu to open a new support request. Thanks!
Jun 7, 09:00 EDT
Investigating - Users attempting to log into GT's GitHub Enterprise server may receive the message "Invalid LDAP login credentials." We are currently investigating the cause of this issue.
Jun 7, 08:38 EDT
Jun 6, 2018
Resolved - As of 7:30AM on Wed morning 6/6, ServiceNow started sending email normally again.
Jun 6, 13:43 EDT
Investigating - ServiceNow is not currently sending out emails. We expect the issue
to be fixed by 11PM tonight, but if not, we'll revise the ETA.

No email has been lost, and we'll ensure that messages reach their
intended recipients as soon as possible.
Jun 5, 17:51 EDT