Monitoring - The Apache Configuration change has been completed.
Aug 18, 17:04 EDT
Identified - In progress: Apache Configuration update on Web-plesk25. We expected some down times on the sites on Web-plesk25. We will update the status as soon as the update is completed.
Aug 18, 16:49 EDT
Monitoring - We have implemented the change on Web-Plesk25 for Fast CGI PHP Handler and Disabled Ngnix. Sites appear to be up and working successfully. We will monitor this server for any issues over the weekend. If Plesk25 stays stable, we will schedule downtime for the remaining servers. There will no longer be a planned downtime on Plesk25 Aug 18th.
Aug 18, 03:38 EDT
Update - In progress: Full backup is completed. We're currently working on implementing the change.
Aug 18, 01:32 EDT
Update - In Progress: This maintenance is currently underway. We are waiting for a full backup of the server to complete, which is taking longer than anticipated. We will continue to provide updates as we move forward.
Aug 17, 20:55 EDT
Identified - WHAT IS HAPPENING?
The OIT Web Hosting Team will be performing the following maintenance items on Web-Plesk25:
1. Tonight, Aug 17, 2018 from 8 - 9 pm - Updating all service plans to use Fast CGI PHP Handler (from FPM)
2. Saturday, Aug 18, 2018 from 8 - 9 pm - Disabling the Nginx service.
We will then monitor the server. If we continue to see the expected results, we will then schedule time to implement the changes on the remaining Plesk servers.

WHY IS THIS HAPPENING?
These changes will remediate the following issues that are being experienced:

• 503 Errors (FPM related)

• Sites showing secured pages incorrectly (pages that should only be shown to authenticated users) (Nginx)

• Ngnix not respecting .htaccess files (Nginx)

• Nginx GATEWAY error (506 error). (Nginx)

• Sites with SAML and CAS authentication loops  (Nginx)

We have prioritized the FMP maintenance as this will solve the issue of websites going down. As part of the process, Apache will be restarted. We will wait until Saturday night during the maintenance window to apply the Nginx maintenance.

WHO IS AFFECTED BY THIS CHANGE?
All sites on Web-Plesk25

WHEN IS IT HAPPENING?
Friday, August 17: 8 p.m. - 9 p.m.
Saturday, August 18: 8 p.m. - 9 p.m.

WHAT DO YOU NEED TO DO?
There is no action you take.

WHAT IF YOU HAVE QUESTIONS?
We apologize for the inconvenience this has caused you this past week, and thank you for your patience while we work to find a safe, methodical approach for a fix to bring your sites back to a stable state. We will maintain status updates on: status.gatech.edu.

Please submit a ticket to support@oit.gatech.edu if you are unable to access your site outside of these maintenance windows.

Thank you,
OIT Web Hosting
Aug 17, 17:39 EDT
Update - We saw issues on Plesk22 last night, and have that server back up and working. We are continuing to test a fix for the service as a whole.
Aug 17, 07:50 EDT
Update - We are continuing to monitor this situation. Most servers have remained stable today and are narrowing down the issue to Plesk25. We are still investigating the root cause of this behavior. We appreciate your continued patience.
Aug 16, 19:03 EDT
Monitoring - We are continuing to monitor the servers to watch for outages. If you are experiencing problems, please be sure you have a ticket for site you are seeing issues on. This helps us identify global issues as well as ensure sites are up and working.
Aug 16, 09:06 EDT
Investigating - We have received reports that some sites are going up-and-down on various Plesk servers. We are investigating as to why this is happening and looking to resolve the issue.
Aug 15, 15:45 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
90 days ago
100.0 % uptime
Today
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
MyCloud   Operational
90 days ago
100.0 % uptime
Today
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Degraded Performance
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2018
Completed - The scheduled maintenance has been completed.
Aug 16, 21:00 EDT
In progress - Scheduled CAS upgrade is completed. We are continuing to monitor.
Aug 16, 20:00 EDT
Scheduled - The OIT Identity Management team ( IAM ) will upgrade CAS ( login.gatech.edu ) this evening from 2000-2100 ( CHG0011915 ).

The change will add the following features: more clarity for students on 2FA requirements, simpler DUO framing for accessibility requirement, and fix an issue with TEAMS.

No downtime is expected for any users. In the unlikely event that an issue occurs, the IAM team has a backout procedure in place to return to a known good configuration. In addition to this, the CAS service is redundant and testing will be done on the standby, non-live, server first before attempting any changes on the live server which is currently serving campus. If you have questions or concerns before or after the work, please e-mail support@oit.gatech.edu or call 404-894-7173.
Aug 16, 10:10 EDT
Aug 15, 2018
Completed - Services have been restored. Please submit any questions or issues to http://support.edm.gatech.edu.
Aug 15, 21:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:00 EDT
Scheduled - Tableau Production needs to be restarted to apply an account change. Status.gatech.edu will be updated once services have been restored.
Aug 15, 14:58 EDT
Aug 14, 2018
Resolved - The cache build caused users to experience slowness and aesthetic issues following the system upgrade. The TechWorks technical team worked with users to reset their computers and clear cache to return to normal performance.
Aug 14, 12:54 EDT
Update - OIT staff are continuing to work towards a resolution for the Techworks degradation in functionality incident. Please continue to check back for status updates.
Aug 13, 14:16 EDT
Investigating - After the scheduled Techworks, HR, and Financials upgrade on the weekend ( 8/10-8/12 ), CHG0011842, some users are experiencing issues using different components of Techworks such as time reporting. OIT staff have been working on the incident since Sunday evening and are looking to find a resolution. In the interim, please clear all browsing history and restart your browser before logging in. Supported browsers include Internet Explorer, Chrome, and Firefox. If you are still experiencing issues, please report your problem via support@oit.gatech.edu as well as check back to status.oit.gatech.edu for updates regarding the services.
Aug 13, 11:11 EDT
Resolved - All sites are back online. There appears to have been a script running that was hung in processing.

Again, we appreciate your patience.
Aug 14, 10:14 EDT
Investigating - We have been made aware some sites are showing "502 Bad Gateway - nginx" this morning. We are currently investigating this error and will resolve the matter as soon as possible.

We appreciate your patience as we work to resolve the issue.
Aug 14, 10:12 EDT
Resolved - This incident has been resolved.
Aug 14, 10:10 EDT
Monitoring - Hosting.gatech.edu issue should be resolved now and the site is back online. If you still see under maintenance, please clear your browser cache.

In addition, all server-wide issues have been resolved and sites are online and working! If your site is still not online, or if you are having issues, please let us know at support@oit.gatech.edu.
Aug 13, 15:42 EDT
Update - The team is continuing to focus on responding to tickets for sites still down and fixing the hosting records. The hosting.gatech.edu site currently show “under maintenance” while the team works on those tables.

We appreciate your continued patience. If you have a site that is unavailable and there is not already a ticket, please let us know by submitting a ticket to support@oit.gatech.edu.
Aug 13, 14:15 EDT
Investigating - Web Hosting - We are experiencing an issue with this service. We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Aug 13, 08:33 EDT
Resolved - As of just after 9:00 AM this morning the issue that prevented access to INB was resolved. All users should be able to access the application.
Aug 14, 09:38 EDT
Investigating - As of 6:50 AM this morning (Tuesday, Aug. 14th) Internet-Native Banner (INB) production (BPROD) is unavailable due to (it appears) an issue with the Oracle LDAP directory service. DBA staff have been notified and the issue is being addressed.
Aug 14, 07:46 EDT
Aug 13, 2018
Completed - Maintenance is complete. Please continue to submit any issues or requests to http://support.edm.gatech.edu.
Aug 13, 20:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 09:47 EDT
Scheduled - Tableau Production needs to restart to apply a configuration change. The server will be down approximately 30 minutes.
Aug 13, 09:45 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 00:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 18:15 EDT
Scheduled - What is Happening?

Techworks, HR, and Financials will be unavailable for the purpose of upgrading the PeopleTools to PT8.56 in the PAPROD and HPROD environments. This will consist of applying the PT8.56 binaries to paprodr1-4 and hrprodr1-4 on rhel7 and applying the PT8.56 db updates to the PAPROD and HPROD databases.

When is it Happening?
Friday, August 10, 2018 05:00PM – Sunday, August 12, 2018 11:59PM

Who Is Affected By This Interruption?
Users of Techworks, HR, and Financials will be impacted by this planned work. Techworks serves as the portal to accessing HR and Financials.

What Do You Need To Do?
No additional steps are necessary.

What if you have any questions?
Please feel free to contact OIT Operations at 404-894-4669.
Change Request: CHG0011842
Contacts: OIT – HRIS Team, EIS-DBAs
Aug 10, 18:03 EDT
Aug 12, 2018
Completed - The scheduled maintenance has been completed.
Aug 12, 19:24 EDT
Update - Maintenance is complete. Please report any issues via http://support.edm.gatech.edu.
Aug 12, 19:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:00 EDT
Scheduled - Tableau Production will be down for maintenance from Friday, 8/10 at 5PM until Monday, 8/13 at 8AM. The status will be updated if maintenance completes earlier than the scheduled end time. Please direct any questions about this Tableau Production outage to support@edm.gatech.edu or http://support.edm.gatech.edu.
Aug 5, 19:38 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 02:00 EDT
Update - Sorry about that 8AM instead of 8PM announcement. This work will start at 20:00 HRS/ 8 PM tonight. 8/11.
Aug 11, 19:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 EDT
Scheduled - SUBJECT: Plesk Web Hosting Service Upgrade

WHAT IS HAPPENING?
 
Starting Saturday, August 11 at 8:00 PM , we will be upgrading our current version of Plesk.

The current version of Plesk will be End of Life on January 1, 2019. We will be transferring all hosted sites to new servers running the supported version of the Plesk application.
• All sites will move from their current server to a new server. The new server name will be appended with a "2" before. For example: if your site is currently hosted on web-plesk1 it will reside on web-plesk21 after the transfer.
• You will see and have access to the Plesk panel for your exiting site from hosting.gatech.edu after the transfer.
• Your site may have a brief outage during this period as it is transferred.
• Existing Plesk backups will not be moved. Please download a local archive of any backup files you wish to keep.
• Hosting.gatech.edu website will be replaced during this maintenance window. Edits to Plesk customer records (adding/removing owners and admins) will be frozen for 24 hours before the maintenance window.

If you have a site that is no longer needed on Plesk, please let us know if it can be removed by sending your request to support@oit.gatech.edu. This will help clean up the system as well as speed up the process.
 
WHO IS AFFECTED BY THIS INTERRUPTION?
This change will impact:
• All websites hosted off web-plesk1 through web-plesk 12, web-gtri2
• There may be a brief outage during this window as sites are transferred.
 
WHEN IS IT HAPPENING?
This change will take effect between Saturday August 11, 2018 from 8 P.M. and Sunday August 12, 2018 02:00 P.M.
 
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
After the upgrade:
• You will need to set up a new backup schedule for your site after the transfer. Existing Plesk backups will not be moved. Please download a local archive of any backup files you wish to keep.
• If you manage the DNS records for your site, you will need to configure those entries to match your new hosting server. For OIT managed DNS, we will update records to the correct entry after the upgrade.

WHAT IF YOU HAVE QUESTIONS?
If there are any issues after this change, please contact us at the OIT Technical Support Center (TSC) at 404-894-7173 or support@oit.gatech.edu and reference Plesk Upgrade.

We will post this update on status.gatech.edu as well and it can be subscribed to for updates.

HOW CAN I FIND OUT MORE?
https://faq.oit.gatech.edu/content/next-version-plesk-web-hosting
Jul 14, 20:00 EDT
Aug 10, 2018
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 EDT
Verifying - We are completing the checks on all the nodes and head nodes. Environment will be available shortly!
Aug 10, 19:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 EDT
Scheduled - Quarterly maintenance of PACE systems. During this period, we'll perform upgrades to the DNS appliances in Rich and the BCDC, add redundant storage links to specific clusters, replace batteries to DDN/GPFS storage controllers, add a dedicated protocol node to the GPFS system to increase capacity and response time for non-InfiniBand connected systems, add capacity to the GPFS file system in BCDC, perform network upgrades and out of support device replacement, and add storage to management and administrative applications.
Jul 30, 09:02 EDT
Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 20:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 EDT
Scheduled - Update AnyConnect Secure Mobility Client from version 4.5.03040 to 4.6.01103 on Campus VPN appliances. In addition to the usual bug fixes and security improvements, this version eliminates the frequently broken ActiveX and Java based install procedure for new web based installs, instead providing instructions and a link for the user to download install the AnyConnect image. This does not change how the client is updated for existing installs. Additionally, we will be removing the images for MacOS PowerPC (OS X 10.5 and older), WinCE, and Symbian, which are no longer supported by Cisco.

Services affected include:
anyc.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Jul 9, 16:50 EDT
Completed - The scheduled maintenance has been completed.
Aug 9, 20:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 EDT
Scheduled - To increase the number of IP addresses available to students and faculty/staff who are connecting to the VPN using two-factor authentication, the IP pools allocated to the single-factor and two-factor students and faculty/staff groups will be swapped.

The current assignments for those groups are:

Single-Factor:
facstaff 143.215.20.0/22
students 143.215.24.0/22

Two-factor:
2fa-facstaff 143.215.29.0/24
2fa-students 143.215.30.0/24

After the change, the assignments will be:

Single-factor:
facstaff 143.215.29.0/24
students 143.215.30.0/24

Two-factor:
2fa-facstaff 143.215.20.0/22
2fa-students 143.215.24.0/22

Network Services will be updating all rules on fw.noc that utilize these groups before the IP pools are adjusted in a manner that provides overlap, to avoid blocking legitimate traffic to any services. The only service interruption will be when the IP pools are updated on the VPN appliances themselves. That change will kick off any users connected who fit into either of these groups and they will have to reconnect to the service.
Jul 27, 13:04 EDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018
Completed - The scheduled maintenance has been completed.
Aug 7, 20:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 16:52 EDT
Scheduled - Update AnyConnect Secure Mobility Client from version 4.5.03040 to 4.6.01103 on Departmental VPN appliances. In addition to the usual bug fixes and security improvements, this version eliminates the frequently broken ActiveX and Java based install procedure for new web based installs, instead providing instructions and a link for the user to download install the AnyConnect image. This does not change how the client is updated for existing installs. Additionally, we will be removing the images for MacOS PowerPC (OS X 10.5 and older), WinCE, and Symbian, which are no longer supported by Cisco.

Services affected include:
dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu
pace.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Jul 9, 16:48 EDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.