Georgia Tech IT
Active Incident

Updated a few seconds ago

Jobs held on Phoenix for funds availabilityOperational

Incident Status

Operational

Components

Academic Services

Services

PACE


April 3, 2026 4:04PM EDT
MONITORING

The cause of jobs being held has been identified and corrected within the accounting system on Phoenix. Jobs that were inappropriately held have been released and are now running or queued for resource availability. PACE is monitoring to ensure jobs continue to begin as expected.

April 3, 2026 3:40PM EDT
INVESTIGATING

Summary: Some jobs on Phoenix are currently being held for lack of funds despite sufficient funds being available in the charge account. Details: Some researchers are finding that their Phoenix jobs remain in the queue with AssocGrpBillingMinutes as the reason, which ordinarily indicates a lack of sufficient funds available for the requested job. Currently, in some cases, this is not accurate. In some cases, this message is accurate, as an earlier issue meant that some account balances were inaccurate as of April 1. The PACE team is investigating the source of this issue for inaccurate cases. Impact: Phoenix jobs may be held in queue unexpectedly, even when funds are available. Jobs on the embers backfill QOS, which do not require available funds, are also impacted. Please visit status.gatech.edu for ongoing updates on this matter. We appreciate your patience as we investigate. Best, The PACE Team
Issue With Logging In Through SSO Operational

Incident Status

Operational

Components

Academic Services, Email and Calendaring, Identity

Services

Buzzport, Canvas, DegreeWorks, Office 365, Passport, SingleSignOn (SSO)


March 31, 2026 8:13AM EDT
MONITORING

The IAM team made some adjustments on the back end servers which should have resolved the login problems. They will continue to monitor the situation to ensure the solution is stable. If users continue to experience problems, they should contact the ASC.

March 30, 2026 7:10PM EDT
INVESTIGATING

Backend capacity has been increased to assist in mitigating the problem with SSO. The team is still continuing to investigate further, as intermittent authentication issues may still occur for some users. We will update this incident with more information as we receive it.

March 30, 2026 5:12PM EDT
INVESTIGATING

OIT has been notified users having trouble logging in through various services that utilize CAS. The Identity and Access Management team is investigating the issue.

Academic Services

Operational

Access Control

Operational

Audio Visual (AV) Technology

Operational

Buzzcard

Operational

Campus Services

Operational

Chat and Remote Meetings

Operational

Cloud and File Storage

Operational

Data and Reporting

Operational

Data Center

Operational

Email and Calendaring

Operational

Endpoint Infrastructure

Operational

Generative AI

Operational

GTPE

Operational

Identity

Operational

Infrastructure Technologies

Operational

Network

Operational

Printing and Copying Services

Operational

Servicenow

Operational

Student Information Systems

Operational

Other

Operational

Student Services

Operational

External Services

1Password

AWS CloudFront

AWS EC2

Azure

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Let's Encrypt

MS Office365

Qualtrics

Salesforce

Sectigo

Zoom

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