Tableau Production Degraded
Update - We are still working with the vendor to resolve the problems with Tableau Production. Services are online, but are still degraded.
Sep 24, 10:06 EDT
Update - We will resume working with the vendor tomorrow. Services are currently online and reports are displaying properly, but performance is still degraded. We will send another update tomorrow morning. We are sorry for the inconvenience.
Sep 20, 00:18 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 18:52 EDT
Update - We are continuing to investigate this issue.
Sep 19, 18:52 EDT
Update - We are continuing to work with Tableau Support. It is best to assume that Tableau will be offline this evening, from 5PM until midnight, so that we can continue working with Tableau Support. I will update this status message to "under maintenance" after 5PM.
Sep 19, 15:28 EDT
Investigating - We have submitted a case with the vendor for a new problem we are experiencing with the stability of the Tableau processes. The Tableau server is online, but its performance is degraded.
Sep 19, 10:48 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
MyCloud   Operational
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
login.gatech.edu   Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Degraded Performance
Tableau   ? Degraded Performance
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update OS and applications of classroom and conference room computers (CHG0012118) Oct 6, 08:00 - Oct 10, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 09:28 EDT
Scheduled - -Sat 0800 - Wed 1100: CHG0012118: Scheduled maintenance to enable Fireye EndPoint Security on classroom and conference room computers
Oct 5, 09:27 EDT
Past Incidents
Sep 26, 2018

No incidents reported today.

Sep 25, 2018

No incidents reported.

Sep 23, 2018
ni-rtr Code Upgrade
Completed - The scheduled maintenance has been completed.
Sep 23, 12:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 EDT
Scheduled - In order to address networking issues for ni-rtr, the OIT Network team will upgrade the code for ni-rtr via CHG0012057. This will require a reboot and ensuing 20 minute network outage for the following buildings:
Applied Physics, Athletics ( Coliseum,Softball,Baseball ), Biology, BME, CE, CEISMC, CHBE, and CoS
Sep 12, 12:14 EDT
Sep 22, 2018
Banner Production Unavailable
Resolved - Banner production has been restored. Internet Native Banner and Self Service Banner are functioning normally. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Sep 22, 06:05 EDT
Identified - The banner production database is unavailable. This is affecting Internet Native Banner (INB) and Self Service Banner (SSB). Users attempting to access either are receiving error messages. The problem is due to a full filesystem and OIT support are working to resolve it.
Sep 22, 05:27 EDT
Sep 21, 2018

No incidents reported.

Sep 20, 2018
Web Hosting - Scheduled Interruption of Service
Completed - We finished early and all servers and hosted sties are back on line.
Sep 20, 21:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:00 EDT
Scheduled - WHAT IS HAPPENING?
On Thursday, September 20 at 8:00 PM - 12 AM, the Web Hosting Team will be performing the following maintenance items to the web hosting platform, Plesk. CRs - CHG0012175, CHG0012125, CHG0012176 :

· Upgrade the RAM on all Plesk servers
· Enable the hot memory parameter on all Plesk servers
· Install mod-ldap on all Plesk Servers
· Fcgid tuning on Plesk 21 (only)

These updates will restart the server and Apache. This means the websites may be down for a short time.

We will have another maintenance to repeat the Fcgid tuning on the remaining servers before the end of September.

WHY IS THIS HAPPENING?
These changes will re-mediate the following issues that are currently being experienced:

· A website is not loading and "500 internal server error" is being shown after ~30-60 seconds.
· Increasing performance on the new servers
· Allowing ldap for securing directories

WHO IS AFFECTED BY THIS CHANGE?
All sites on the following Plesk Servers

· web-plesk21
· web-plesk22
· web-plesk23
· web-plesk24
· web-plesk25
· web-plesk26
· web-plesk27
· web-plesk28
· web-plesk29
· web-plesk30
· web-plesk31
· web-plesk32
· web-plesk33
· web-gtri3

WHEN IS IT HAPPENING?
Thursday, September 20 at 8:00 PM until 12 AM

WHAT DO YOU NEED TO DO?
There is no action you take.

WHAT IF YOU HAVE QUESTIONS?
If there are any issues after this change, please contact the Technical Support Center (TSC) at 404-894-7173 or support@oit.gatech.edu and reference "Plesk Fcgid change". You can also submit a ticket from hosting.gatech.edu.
Sep 19, 15:58 EDT
Sep 19, 2018
Tableau Production Restart
Completed - The uninstall of this application has resolved the issue with Tableau Production. We will be working with the CyberSecurity team to thoroughly test and resolve any conflicts with this application in our downstream Tableau environments before it is redeployed to Production.
Sep 19, 10:21 EDT
Update - I'm sorry for not closing this out yesterday. Tableau Server was restarted last night and was back online at 5:30PM. Today, we are experiencing problems again. I will be restarting shortly after the removal of a conflicting software package that reinstalled automatically.
Sep 19, 09:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 17:00 EDT
Scheduled - Tableau Production is experiencing problems displaying random workbooks. We will be restarting the environment at 5:00PM to resolve this issue.
Sep 18, 16:40 EDT
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
811 Cooling Tower Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 19:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:30 EDT
Scheduled - The 811 Cooling Tower maintenance began at 0600. Work has been successful so far with no issues. OIT will post updates throughout the day.
Sep 15, 07:27 EDT
Sep 14, 2018
Lynda.gatech.edu is experiencing issues with logging in.
Resolved - The Lynda Support Team has resolved this issue. If you are still having problems or have concerns, please contact the OIT Support Center ( TSC ) at 404-894-7173 or support@oit.gatech.edu
Sep 14, 12:23 EDT
Update - OIT has confirmed with Lynda's support team that they are still working on this issue and hope to resolve it as soon as possible.
Sep 11, 12:37 EDT
Investigating - Lynda.com is experiencing SSO login issue that prevents users from logging in. Their support team is working on resolving the issue.
Sep 8, 14:29 EDT
Mage Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 06:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT
Scheduled - Mage will be unavailable during database maintenance from 6:00am to 6:45am on Friday 9/14.
Sep 14, 05:59 EDT
Sep 13, 2018
Delays or problems loading SharePoint Online sites or OneDrive for Business
Resolved - We have received no further reports of outages around SharePoint or OneDrive. If you are continuing to have issues, please report them to support@oit.gatech.edu.
Sep 13, 09:01 EDT
Update - Microsoft has reported to us that service has been restored.

User Impact: Users may have experienced intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.

Final status: We've applied additional configuration updates and after a period of monitoring, we've determined that the incident is resolved.
Sep 13, 07:24 EDT
Update - Microsoft has provided the following update:

Status: Service degradation

User Impact: Users may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.

Current status: We're continuing to implement resiliency measures and configuration adjustments in an effort to stabilize availability levels. While service availability has improved, some customers may continue to experience latency.

Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure.

Preliminary root cause: A subset of content storage infrastructure became degraded following proactive work intended to prevent service impact from Hurricane Florence.
Sep 12, 15:33 EDT
Update - We are still experiencing issues with OneDrive and SharePoint. We have opened a new case with Microsoft to get this matter addressed.
Sep 12, 12:56 EDT
Monitoring - Microsoft has marked this item resolved. We are no longer seeing global issues as the fix rolls out. We will continue to monitor the service and mark this resolved when we have verified this is no longer happening.
Sep 12, 12:05 EDT
Identified - SP148241 - Delays or problems loading SharePoint Online sites or OneDrive for Business
Status: Investigating

User impact: Users may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.

Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
Sep 12, 08:55 EDT
Sep 12, 2018
GitHub is not loading
Resolved - GitHub service has been restored and is stable. We appreciate your patience while we worked to resolve the issue.
Sep 12, 15:46 EDT
Monitoring - The GitHub service has been restored. There was an underlying issue with the virtual environment. We are continuing to work with GitHub support to ensure there are not other issues.

We appreciate your patience while we work through this issue.
Sep 12, 14:46 EDT
Investigating - We have received reports that GitHub.GaTech.edu is unresponsive or extremely slow. We are investigating the cause of this behavior.
Sep 12, 12:39 EDT
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Phone: 404-894-2000