[Identified] Kaltura services are currently experiencing performance issues. Users may not be able to load videos or view the course Media Gallery. Kaltura's engineering team is aware of the issue and is actively investigating and working to resolve as a top priority.
March 30, 2020 3:14PM EDT
[Resolved] Kaltura's engineering team has identified root cause as related to a connections limit. Performance issues on MediaSpace and the Kaltura Canvas integration have been mitigated by initiating a solution in AWS that includes memcache and new KMS server paths. Services have been restored to normal performance and Kaltura will continue to monitor.
March 30, 2020 12:27PM EDT
[Identified] Users may encounter long load times for Kaltura videos, the Kaltura Media Gallery tool in Canvas, and the mediaspace.gatech.edu website. Kaltura engineers are currently working to improve performance and restore full operations.
[Identified] The congestion issues between ISPs such as Comcast/AT&T and GT are ongoing. We received an update from one intermediary ISP stating that they are working to provision additional links to AT&T in an attempt to reduce congestion, and that they hope to have that work completed within the week.
We will continue to provide updates as additional information becomes available. If you have any questions or concerns in the interim, feel free to contact the Enterprise Service Desk at 404-385-5555 or email@example.com.
March 23, 2020 12:48PM EDT
[Identified] OIT Network Services has received reports of intermittent slow speeds, packet loss, and other degraded performance with connections to the Georgia Tech network from off-campus locations. Most users will notice this when connecting to either AnyConnect or GlobalProtect VPN, though those are not the only affected services.
The cause has been identified as network congestion external to the GT network at an ISP that is in the path between many ISPs (including but not limited to Comcast and AT&T) and GT. We have reached out to the intermediary ISP and are awaiting a response. We will provide an update once we have any additional information.
[Monitoring] GTED and associated IAM processes have been successfully insulated from problems related to information missing from the OneUsg Connect HR system. And many processes have been re-enabled, however further checking is needed before Mage and GRS data changes will be fully operational again.
March 24, 2020 8:33AM EDT
[Monitoring] GTED and associated IAM processes have been successfully insulated from problems related to information missing from the OneUsg Connect HR system. IAM data updates are being enabled and monitored.
March 23, 2020 2:01PM EDT
[Identified] IAM is testing a solution to enable data propagation, while keeping GT employment data as accurate as possible.
March 23, 2020 11:37AM EDT
[Investigating] Due to issues related to this weekend HCM upgrade that data propagation within GTED is disabled, including GRS rule, AD provisioning, AD groups, Posix groups and general employment info updates. We will provide an update at 2pm Monday.
For urgent issues please contact IAM team
[Monitoring] From Microsoft:
As a part of our commitment to customers and Microsoft cloud services continuity during these unprecedented times, we're making temporary adjustments to select capabilities within Microsoft 365.
Last week, we shared details about adjustments in Microsoft Teams, such as how often we check for presence, the interval in which we show when the other party is typing, and reduced video resolution.
We are sharing a few other temporary changes you can expect.
• OneNote in Teams will be read-only for commercial tenants, excluding EDU. Users can go to OneNote for the web for editing.
• Download size and sync frequency of file attachments has been changed.
• You can find details on these and other OneNote related updates as http://aka.ms/notesupdates.
• We are rescheduling specific backend operations to regional evening and weekend business hours. Impacted capabilities include migration, DLP and delays in file management after uploading a new file, video or image.
• Reduced video resolution for playback videos.
• People timeline has been disabled for newly uploaded videos. Pre-existing videos will not be impacted.
• Meeting recording video resolution adjusted to 720p
We will continue to monitor our Microsoft 365 services on an ongoing basis and share any further updates here.
March 24, 2020 6:31AM EDT
[Monitoring] Microsoft has provided an update:
To best support our Microsoft 365 Education customers worldwide and accommodate new growth and demand during these unprecedented times, we are making a temporary adjustment to Office document behavior within Microsoft Teams for students and teachers.
[How does this affect me?]
For students and teachers working with Office documents in Microsoft Teams, we are beginning to roll out a temporary change where there will be an additional step in order to edit a document. This is a change from current behavior that allows users to go straight to edit mode when clicking on a document in the "Files" tab of a channel, a conversation, or from inside an assignment.
In all cases, upon clicking on the document, users will first see the document in view mode - they will be able to see the document content, but not make changes.
In order to edit the document, users need to click on the options in the top right of the white bar above the document content and select "Open in Browser" or (for users with Office for Windows installed on their device) "Open in Desktop App". This will open the document in Office in a separate window from Teams and allow the user to make changes.
[What do I need to do to prepare for this change?]
No action is necessary, this change will happen automatically. We recommend notifying users proactively if possible, so that they continue to understand how to edit their Word documents in Microsoft Teams without interruption.
March 19, 2020 7:21AM EDT
[Monitoring] Microsoft has made us aware of some temporary adjustments to Office 365 to ensure services remain online. At this time, we have not seen any impact to our customers, nor degradation of any Office 365 services. We will continue to provide updates as we receive them.
MC206581, Stay Informed
To best support our Microsoft 365 customers worldwide and accommodate new growth and demand during these unprecedented times, we're making temporary adjustments to select non-essential capabilities. We do not expect these changes to have significant impact on the end users experience but wanted to make you aware.
Examples of changes we may make include:
- how often we check for presence
- the interval in which we show when the other party is typing
- video resolution
We will provide further updates to this Message center post should the situation change.
OIT will be performing maintenance on Solarwinds beginning at 8am on Saturday, 4/4, due to a software upgrade and server migration. If you have any issues, please contact firstname.lastname@example.org.
Note: this was originally planned for 3/21, but was postponed due to a scheduling conflict.
Welcome to Georgia Tech's IT Service Status Page
Don't see your issue posted here? Let us know!
Enterprise Service Desk
Location: Atlanta Campus, Clough Building Room 215