Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Identity

Services

Passport



January 14, 2020 4:10PM EST
[Monitoring] This should be better now, but we are still monitoring.

January 10, 2020 11:19AM EST
[Monitoring] Passport and IAT access is restored. We are still monitoring things.

January 10, 2020 8:48AM EST
[Investigating] There is currently a a delay when connecting to Passport. The Passport team has been contacted and they are investigating the matter.

Incident Status

Degraded Performance

Components

Web Hosting

Services

Plesk



January 6, 2020 9:03AM EST
[Investigating] OIT Webhosting Plesk servers are experiencing delayed mail due to issues with talking to the outbound mail servers. Although messages seem to be occasionally getting through, several boxes do have a steady backlog (web-plesk23, web-plesk30, web-plesk31). We're currently investigating the cause, and thank you for your patience! Site owners: if you've sent mail recently from your sites, please be aware that it may not have reached its intended recipients yet, and that recipients could potentially receive duplicated messages.

Incident Status

Operational

Components

Email, Identity, Network

Services

Office 365 Outlook, GTED, Passport, VPN



January 15, 2020 1:59PM EST
[Monitoring] We are still monitoring but believe these issues to be fixed. (1) Customers can't activate account - Fixed. (2) Customers reporting email locked - Fixed. (3) Issues Connecting to VPN for students - Fixed. (monitoring) (4) 2FA requirement for new students Some students may have been asked to activate 2FA earlier than the normal grace periods. They can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication (5) general system slowness due to load and error correction. Status: also better and monitoring.

January 14, 2020 4:14PM EST
[Monitoring] Multiple issues from Dec28 until Jan 14. (1) Customers can't activate account - Fixed. (2) Customers reporting email locked - Fixed. (3) Issues Connecting to VPN for students - Fixed. (monitoring) (4) 2FA requirement for new students Some students may have been asked to activate 2FA earlier than the normal grace periods. They can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication

January 10, 2020 11:22AM EST
[Monitoring] We are still working through a backlog, of data which affects many applications. VPN and EMAIL have a special faster process, so should be getting better than other services, but are still behind. Data updates are still catching up as well, due to the backlog.

January 9, 2020 1:23PM EST
[Monitoring] We are experiencing high ticket/call volumes being reported that follow the same pattern (1) Customers can't activate account Status: Fixed. (2) Customers reporting email locked, Status: Still processing backlog (3) Issues Connecting to VPN for students and employees Status: Better. This should be much faster for students now. But there is still a backlog to process (4) 2FA requirement for new students Still investigating, but some students may have been asked to activate 2FA earlier than the normal grace periods. However if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication

January 4, 2020 2:13PM EST
[Monitoring] We are experiencing high ticket/call volumes being reported that follow the same pattern (1) Customers can't activate account - attempted using last name, GTID but system reports no matching records found. Status: Resolved. If you had this issue, please retry. (2) Customers reporting email locked, Status: Better, but we are still processing a backlog (2b) If you are a new applicant and have just activated your account, you will not be eligible for email until closer to the start of your first term. However, you may have received an email after activation that is confusing on this point. (3) Issues Connecting to VPN for students. Status: Resolved. Please retry. (4) 2FA requirement for new students Some students may have been asked to activate 2FA earlier than the expected grace periods. However, if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication

January 3, 2020 9:55PM EST
[Monitoring] We are experiencing high ticket/call volumes being reported that follow the same pattern (1) Customers can't activate account - attempted using last name, GTID but system reports no matching records found. Status: This is mostly fixed now, but we are still processing backlog. (2) Customers reporting email locked, Status: Still processing backlog (3) Issues Connecting to VPN for students. Status: This should be much better for students. But there is still a backlog to process (4) 2FA requirement for new students Still investigating, but some students may have been asked to activate 2FA earlier than the normal grace periods. However if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication

January 3, 2020 2:48PM EST
[Investigating] We are experiencing high ticket/call volumes being reported that follow the same pattern (1) Customers can't activate account - attempted using last name, GTID but system reports no matching records found. Status: This is mostly fixed now, but we are still processing backlog. (2) Customers reporting email locked, Status: Still processing backlog (3) Issues Connecting to VPN for students. Status: This should be much better for students. But there is still a backlog to process (4) 2FA requirement for new students Still investigating, but some students may have been asked to activate 2FA earlier than the normal grace periods. However if students are required to use 2FA, they can self activate this in passport.gatech.edu in the normal ways: https://faq.oit.gatech.edu/content/how-do-i-enroll-myself-self-enroll-two-factor-authentication

Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email

Operational

Identity

Operational

Network

Operational

Web Hosting

Degraded Performance

EDM

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

External Services

Scheduled Maintenance

Schedule

January 28, 2020 8:00PM - 9:00PM EST

Components

Network

Services

VPN

Description

Update AnyConnect Secure Mobility Client from version 4.7 to 4.8 on Campus VPN appliances. Version 4.8 introduces a number of bug fixes and security improvements, including support for macOS 10.15 as well as Windows 10 ARM64 based devices. Services affected include: anyc.vpn.gatech.edu This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018. Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service. Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/

Schedule

January 28, 2020 8:00PM - 8:30PM EST

Components

Academic Services

Services

DMI

Description

We recently moved the website that serves commencement live streams to Plesk Web Hosting and served it securely over https. We noticed that the embedded code on the web page and and streaming server were unable to serve a secure video to the page due to mixed content. This change will install a cert on the streaming server and deploy code to the community who use the service. It will also allow the admins and support team to access the admin console securely. Change Request: CHG0015112

Schedule

January 28, 2020 8:00PM - 12:00AM EST

Components

Web Hosting

Services

Plesk

Description

WHAT IS HAPPENING? OIT Web Hosting will start to upgrade our Plesk servers from Onyx to Obsidian starting January 28, 2020. With this upgrade, PHP Composer Extension, which is only available for this version of Plesk, will be added to the servers. The extension will allow Drupal 8 sites to manage their core and module updates from the Plesk control panel. WHO IS AFFECTED BY THIS UPGRADE? Sites on the server(s) may be offline for a brief period of time. Plesk Web Interface will look slightly different after the upgrade. WHEN IS THIS HAPPENING? Tuesday, January 28 (8 PM until 12 AM) - Update Plesk Onyx to Obsidian on Plesk28. In the following week on February 4th and 6th , OIT Web Hosting will upgrade the rest of the servers. Information about the servers to be upgraded on those days will be sent out early next week. WHAT DO YOU NEED TO DO? There is no action you take. WHAT IF YOU HAVE QUESTIONS? For more information about Plesk Obsidian, visit https://www.plesk.com/blog/product-technology/new-features-of-plesk-obsidian/ https://docs.plesk.com/release-notes/obsidian/whats-new/. For more information about PHP Composer Extension, visit https://www.plesk.com/extensions/composer/. If you have questions or would like additional information, please submit a ticket to https://hosting.gatech.edu/request/help. Change Requests: CHG0015138

Schedule

January 30, 2020 8:00PM - 8:30PM EST

Components

Academic Services

Services

DMI

Description

This service is long of tooth and was replaced by MediaSpace years ago. Some legacy web pages are still be playing video from this service and not MediaSpace. This work will restrict this service to campus only until it is decommissioned. After the change external request will stop working. If you have concerns or are affected by this change please email: support@oit.gatech.edu and use the subject line "DMI" Change Request: CHG0015113

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