Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Campus Services

Services

Virtual Server Hosting



May 21, 2019 1:39PM EDT
[Monitoring] OIT staff continue to monitor services after CHG0013570. Top Level Web ( www.gatech.edu ) and some Plesk machines as well as the sites the Plesk machines host were verified to have been unexpectedly affected by the change. The OIT SaaS team restored connectivity to the sites by rebooting the machines that host these services. The team will continue to monitor these sites for any issues.

May 21, 2019 11:37AM EDT
[Monitoring] A further issue with the same change caused a physical server to become disconnected briefly. The VMs on that server rebooted when the physical host reconnected between 11:11am and 11:21am. This may have caused a brief, partial outage of services including: Passport Banner Buzzport EIS SQL Servers EIS Compliance Degreeworks Business Objects Mailing Lists (mail may have been delayed but not lost) Top Level Web Remedy Peoplesoft Financials Oracle Internet Directory Webhosting All servers have completed rebooting, but some applications may need to be manually restarted after boot.

May 21, 2019 10:43AM EDT
[Monitoring] During scheduled change CHG0013570, a routine migration of virtual machines from one physical host to another caused an unexpected network outage for several VMs. Impacted services include: LAWN web services SaltStack Splunk hosted VMs for College of Computing EIS SQL servers The problem begin at 8:57am and is believed to be resolved as of 10:35am, but OIT will continue to monitor the VMs in question to be sure that they remain stable. If you're experiencing problems, please contact the Technology Support Center at support@oit.gatech.edu or 404-894-7173

Incident Status

Operational

Components

Network

Services

LAWN



May 21, 2019 10:38AM EDT
[Monitoring] The LAWN team has failed over to a secondary server which has restored auth.lawn, register.lawn, and related services. Users should be able to start new sessions on GTother and manage registrations at register.lawn.gatech.edu without issue. The LAWN team will continue to monitor the issue. If you continue to experience any issues with register.lawn, auth.lawn, or GTother, please contact support@oit.gatech.edu or 404-894-7173.

May 21, 2019 8:55AM EDT
[Identified] An issue with the primary LAWN web server is causing register.lawn.gatech.edu and auth.lawn.gatech.edu to be unavailable. No new device registrations or new GTother authentications can be processed at this time. Existing GTother registrations and sessions, as well as connectivity with eduroam and GTvisitor, are not affected.

Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email

Operational

Identity

Operational

Network

Operational

Web Hosting

Operational

EDM

Operational

IT Service Management

Operational

Other

Operational

External Services

AWS CloudFront

AWS EC2

Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Technology Support Center Email: support@oit.gatech.edu Phone: 404-894-7173 Location: Atlanta Campus, Clough Building Room 215