Update - Microsoft's Estimated Restoration Time: By Monday, May 2, 2016, at 8:00 PM UTC

Recap:
Microsoft has determined that some users may experience intermittent client crashes when using the Outlook 2013 or Skype for Business client with Office 365 services.

Available workarounds include utilizing the web version of Outlook with Instant Messaging (https://mail.gatech.edu) or Skype for Business Web Scheduler for meetings (https://meetings.office365.gatech.edu). Additionally users can roll back the client version using the instructions found here: https://support.microsoft.com/en-us/kb/3158521

Current Status: The investigation determined that a code defect which is causing some Office 365 clients to intermittently crash was recently introduced during an update. Microsoft Engineers have developed a fix and are preparing the infrastructure for the deployment process. In parallel, Microsoft engineers are investigating additional workaround methods.
Apr 25, 08:36 EDT
Monitoring - Microsoft has determined that some users may experience intermittent client crashes when using the Outlook 2013 or Skype for Business client with Office 365 services.

Available workarounds include utilizing the web version of Outlook with Instant Messaging (https://mail.gatech.edu) or Skype for Business Web Scheduler for meetings (https://meetings.office365.gatech.edu). Additionally users can roll back the client version using the instructions found here: https://support.microsoft.com/en-us/kb/3158521

Current Status: The investigation determined that a code defect which is causing some Office 365 clients to intermittently crash was recently introduced during an update. Microsoft Engineers have developed a fix and are preparing the infrastructure for the deployment process. In parallel, Microsoft engineers are investigating additional workaround methods.
Apr 22, 17:43 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
Campus Services Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
Skype for Business Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
Email Operational
Mailing Lists ? Operational
My GaTech ? Operational
Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
Buzzcard Point of Sale Operational
Buzzcard Vending Readers Operational
ITG Door Access Operational
ITG Sharepoint Websites Operational
ITG Data Integrations Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Doorman Operational
Middleman Operational
Vendor Profile Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
AnyConnect Secure Mobility Client Update to version 4.2.03013 for Windows, OS X, and Linux 64 bit clients, and 3.1.14018 for Linux 32 bit clients, deployed for departmental VPN services:

dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu

This is a routine software update that addresses some bugs and security issues. Client will automatically install on user's machine when user connects. There is no service outage associated with this update.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/NES/vpnclients/
Posted on Apr 4, 14:26 EDT
AnyConnect Secure Mobility Client Update to version 4.2.03013 for Windows, OS X, and Linux 64 bit clients, and 3.1.14018 for Linux 32 bit clients, deployed for campus VPN services:

anyc.vpn.gatech.edu

This is a routine software update that addresses some bugs and security issues. Client will automatically install on user's machine when user connects. There is no service outage associated with this update.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/NES/vpnclients/
Posted on Apr 4, 14:29 EDT
Update - Scheduled maintenance to upgrade the Buzzport database to Oracle 12c. The 12c version of the database has been in place within our DEV/TEST environment for the past month without any issues. This will affect all users of Buzzport.
Apr 26, 16:01 EDT
Scheduled - Scheduled maintenance to upgrade the Buzzport database to Oracle 12c. The 12c version of the database has been in place within our DEV/TEST environment for the past month without any issues. This will affect all users of Buzzport.
Apr 26, 16:01 EDT
Past Incidents
May 3, 2016

No incidents reported today.

May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016

No incidents reported.

Apr 28, 2016
Resolved - After gathering information for the vendor, backbone team cleared the connection tables for the lawn and border firewall contexts, and CPU went back down to normal. Network traffic was fine by 1245pm, but the backbone team is continuing to monitoring the situation.
Apr 28, 13:24 EDT
Investigating - Users may be experiencing slowness with network traffic both on and off campus. The border firewall is experiencing high CPU usage, but backbone team is aware and gathering info for the vendor before clearing the connection tables to try and fix the issue.
Apr 28, 12:27 EDT
Apr 27, 2016

No incidents reported.

Apr 26, 2016
Completed - This maintenance is complete.
Apr 26, 05:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 05:00 EDT
Scheduled - We will be upgrading code on the border firewalls to a version recommended by our vendor in another attempt to address the recent intermittent packet loss and high CPU events that have affected LAWN, Resnet, and other campus networks. This is an active/active redundant pair so no impact is expected during this upgrade.

*This is not related to this morning’s off campus connectivity issues. That incident can be viewed here: https://status.gatech.edu/incidents/yh5pwkysn0m4
Apr 25, 11:00 EDT
Apr 25, 2016
Resolved - Off-campus traffic is back to normal as of 10:40AM. OIT's network team re-routed traffic to avoid the downstream provider that has been experiencing packet loss issues. If you are still experiencing problems, contact the TSC at 404-894-7173 or support@oit.gatech.edu
Apr 25, 10:47 EDT
Identified - Beginning at 8:45AM, off-campus traffic to some destinations is experiencing packet loss, which can result in intermittently slow loading pages and timeouts. The cause appears to be a denial of service attack affecting one of our downstram providers.
Apr 25, 09:28 EDT
Apr 24, 2016
Completed - The scheduled BPROD work has completed and all services have been restored as of 4:09pm. All users should be able to access Banner Production and other integrated services at this time. The links to our primary services have not changed, however, please clear your cache and refresh any direct links to ensure a smooth transition to our upgraded services.
Apr 24, 16:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 EDT
Scheduled - OIT EIS will be applying application patches and release upgrades to Banner production (BPROD) applications in order to prepare for a required Financial Aid release starting on Thursday evening 4/21 at 1900 and ending sometime Sunday evening 4/24 around 1900. These patches and releases have been applied to Banner Development (BDEVL) and Banner Test (BTEST) instances and approved by the functional team for installation into Banner Production.

Service impact is expected throughout the duration of the maintenance window. All Banner SIS users (Internet-Native Banner [INB], Self-Service Banner [SSB]) and interfaces to/from Banner (i.e.: TouchNet, Needs Analysis, IDM, ITG, Parking, ColdFusion, BuzzPort, GTPE, etc.) will be affected by this scheduled downtime. SSB (Self-Service Banner), includes OSCAR student registration via regular channels such as Buzzport.

If you have questions or concerns, please contact the TSC at 404-894-7173 or please e-mail support@oit.gatech.edu.
Apr 20, 13:53 EDT
Apr 23, 2016

No incidents reported.

Apr 21, 2016
Resolved - Work has been completed and the web interface is online again. Issues has been resolved
Apr 21, 11:49 EDT
Investigating - We are currently investigating an issue causing the web interface for lists.gatech.edu to be unavailable. Mail is flowing from lists.gatech.edu without issue.
Apr 21, 11:02 EDT
Identified - The web interface for lists.gatech.edu may be unavailable at times while it is being worked on. This doesn't seem to be effecting list mail which appears to be flowing from lists without issue.
Apr 21, 10:56 EDT
Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:00 EDT
Scheduled - Please see http://blog.pace.gatech.edu/?p=5890 for details.
Apr 19, 05:52 EDT
Apr 20, 2016
Completed - The scheduled maintenance has been completed.
Apr 20, 05:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 05:00 EDT
Scheduled - We will be upgrading code on the border firewalls to a version recommended by our vendor to address the recent intermittent packet loss and high CPU events that have affected LAWN, Resnet, and other campus networks. This is an active/active redundant pair so no impact is expected during this upgrade.
Apr 19, 15:48 EDT