Georgia Tech IT
Active Incident

Updated a few seconds ago

Parchment Digital Badges and Parchments Transcripts temporarily disabledPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Academic Services, Student Information Systems

Services

Enrollment Management, Student Information Systems - Self Service


May 7, 2026 11:41PM EDT
IDENTIFIED

"Single Sign-On (SSO) has been temporarily disabled for Parchment Digital Badges in response to the outage with instructure. Users attempting to access Parchment may experience issues logging in via Georgia Tech credentials at this time. We have also disabled Parchment Transcript processing, any new transcript requests will not be completed until further notice.."
Canvas OutageService Disruption

Incident Status

Service Disruption

Components

Academic Services

Services

Canvas


May 7, 2026 4:23PM EDT
IDENTIFIED

OIT has been made aware of an outage for the Canvas service. This outage is on the vendor-side as multiple institutes are reporting issues with Canvas at this time. We will provide status updates as we receive them from the vendor. The vendor's status site is viewable at: https://status.instructure.com/
SSO login errorOperational

Incident Status

Operational

Components

Identity

Services

SingleSignOn (SSO)


May 7, 2026 8:09PM EDT
MONITORING

Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu

May 7, 2026 6:52PM EDT
INVESTIGATING

OIT is investigating recurring reports of an incident involving the Single Sign-On (SSO) service. Some users may again encounter "CAS" error messages when attempting to log in to Georgia Tech websites and services. Technical teams are actively working to identify the cause and restore stable login functionality. We apologize for the inconvenience and appreciate your patience as we work toward a permanent resolution.

May 7, 2026 6:18PM EDT
MONITORING

Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu

May 7, 2026 6:03PM EDT
INVESTIGATING

OIT is currently investigating reports of an incident involving the Single Sign-On (SSO) service. Some users may encounter a "CAS" error message when attempting to log in to various Georgia Tech websites and services. Our technical teams are working to identify the cause and restore normal login functionality. We apologize for the inconvenience and appreciate your patience. A further update will be provided within 30 minutes.

May 5, 2026 4:02PM EDT
MONITORING

Services has been restored. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu

May 5, 2026 2:19PM EDT
IDENTIFIED

User reports of issues trying to login to single sign on (SSO), affecting connectivity to many enterprise applications. Admins are aware and are taking measures to restore service
Degraded performance of CODA2 Palo Alto (PA)Degraded Performance

Incident Status

Degraded Performance

Components

Network

Services

Firewall Services


May 3, 2026 11:35PM EDT
IDENTIFIED

The firewall high availability (HA) service is currently operating in a degraded state due to intermittent network interface instability, which has resulted in periodic failover events. As a result, the CODA2 Palo Alto (PA) firewall remains in a degraded status. The environment continues to function, and we are actively monitoring stability.

Academic Services

Service Disruption

Access Control

Operational

Audio Visual (AV) Technology

Operational

Buzzcard

Operational

Campus Services

Operational

Chat and Remote Meetings

Operational

Cloud and File Storage

Operational

Data and Reporting

Operational

Data Center

Operational

Email and Calendaring

Operational

Endpoint Infrastructure

Operational

Generative AI

Operational

GTPE

Operational

Identity

Operational

Infrastructure Technologies

Operational

Network

Degraded Performance

Printing and Copying Services

Operational

Servicenow

Operational

Student Information Systems

Partial Service Disruption

Other

Operational

Student Services

Operational

External Services

1Password

AWS CloudFront

AWS EC2

Azure

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Let's Encrypt

MS Office365

Qualtrics

Salesforce

Sectigo

Zoom

Scheduled Maintenance

PACE Maintenance Period (May 12, 2026 – May 15, 2026Planned Maintenance

Schedule

May 12, 2026 6:00AM - May 15, 2026 6:00PM EDT

Components

Academic Services

Services

PACE

Description

WHEN IS IT HAPPENING? PACE's next Maintenance Period starts at 6:00AM on Monday, 1/12/2026, and is tentatively scheduled to conclude by 11:59PM on Thursday, 1/15/2026. PACE will release each cluster (Phoenix, Firebird, and ICE) as soon as maintenance work is complete. WHAT DO YOU NEED TO DO? As usual, jobs with resource requests that would be running during the Maintenance Period will be held until after the maintenance by the scheduler. During this Maintenance Period, access to all the PACE-managed computational and storage resources will be unavailable. This includes Phoenix, Firebird, and ICE. Please plan accordingly for the projected downtime. WHAT IS HAPPENING? Apply updates to all production operating systems, During the scheduled maintenance window, multiple infrastructure upgrades and operational changes were successfully completed across PACE systems. These activities focused on improving stability, security, performance, and capacity across compute, storage, networking, and user‑facing services. Scheduler and Platform Services The Slurm workload manager was upgraded to the latest tested release across production clusters, including associated web‑based and cloud‑integrated components. This upgrade incorporates upstream fixes and improvements validated in development prior to deployment. Open OnDemand (OOD) was migrated to the current major release on both Phoenix and ICE platforms, aligning with supported versions and improving long‑term maintainability. Compute and Login Infrastructure New hardware was deployed for login nodes to expand capacity and improve reliability. A dedicated H100 GPU node within the AI Makerspace environment was reassigned to support SPIN workloads. A Phoenix login node based on new GNR hardware was promoted into production service. Firebird head nodes were relocated to new underlying GNR hardware to improve platform consistency. Storage and Data Services The DDN NVX scratch storage system was physically relocated within the data center to support infrastructure reorganization. Exascaler and SFA software components were upgraded to their latest supported versions, improving stability and incorporating vendor fixes and enhancements. Networking and Fabric Phoenix fabric subnet managers were replaced to improve reliability and operational consistency. InfiniBand switches were upgraded to a newer firmware release to address fixes and maintain compatibility with updated components. GPU and System Firmware Firmware updates were applied to DGX A100 systems to address known BMC and SBIOS security vulnerabilities. DGX H100 system firmware was updated to align with current vendor recommendations.. WHY IS IT HAPPENING? Regular maintenance periods are necessary to reduce unplanned downtime and maintain a secure and stable system. WHO IS AFFECTED? All users across all PACE clusters. WHO SHOULD YOU CONTACT FOR QUESTIONS? Please contact PACE at pace-support@oit.gatech.edu <pace-support@oit.gatech.edu> with questions or concerns. You may read this message on our blog. Thank you, -The PACE Team
Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Administrative Services Center Email: support@oit.gatech.edu Phone: 404-385-1111 Location: Atlanta Campus, Clough Building Room 215