Update - The IAT website was unavailable again from 1011 to 1145. Admins were contacted and they resolved the issue.
Jun 14, 12:07 EDT
Monitoring - IAT is available again. We are monitoring it closely.
Jun 13, 11:14 EDT
Investigating - IAT has failed after an initially successful rollback. OIT/IAM are working on restoring it as soon as possible.
Jun 13, 10:18 EDT
Monitoring - IAT's previous version is now available on https://iat.gatech.edu.
Jun 13, 08:30 EDT
Identified - The IAM Admin Tools (IAT) upgrade scheduled for this morning did not succeed, and we are backing it out.
Jun 13, 08:25 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
ctr.gatech.edu Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2017

No incidents reported today.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017
Resolved - The firewall issues with Plesk9 have been identified and resolved. The Web team is looking reviewing the issue with Networking to see how this can be prevented in the future.
Jun 16, 08:03 EDT
Investigating - Due to a firewall issue, websites on Plesk9 are currently down.
Jun 16, 05:36 EDT
Jun 15, 2017
Resolved - Last night, Wednesday 6/14, at 8:25p, the OIT PaaS team switched the load balancer service back to the original load balancer that began having issues at 7p. Services have been stable for over 10 hours, and OIT continues to monitor the situation. If you have questions or concerns, please contact OIT at 404-894-7173.
Jun 15, 07:42 EDT
Monitoring - OIT has switched over to a redundant load balancer as of 8:12p and some services are starting to return. CAS is now functional. Dependent services that were affected by CAS's outage such as T-Square are now available again. Services that were being served out of BCDC that were were restored by the load balancer change ( in addition to ) the restoration of the CAS change such as Self Service Banner and Internet-Native Banner, Buzzport, degreeaudit, ADFS ( as well as its dependency mail.gatech.edu), and mailing lists are now available also. No mail was lost although although there may have been a delay in the delivery of messages.
Jun 14, 20:27 EDT
Investigating - An issue with a load balancer is causing outages for a variety of services including t-square, epay, mailing lists, gt webapps, degreeaudit, passport. Webmail(mail.gatech.edu) and CAS are not allowing new logins, though existing logins are unaffected. Shibboleth, Buzzport, ADFS, Self Service Banner and Internet-Native Banner are also affected. Touchnet as a result of the Banner issues is also affected.
Jun 14, 19:11 EDT
Jun 14, 2017
Resolved - The web-plesk9 issue is now cleared and hosted sites are working again.
Jun 14, 08:04 EDT
Investigating - web-plesk9 is currently down. Web team is looking into the issue.
Jun 14, 05:55 EDT
Jun 13, 2017
Resolved - The data backlog cleared after about 90 minutes.
Jun 13, 08:28 EDT
Monitoring - Data flows into GTED, GTAD and DWPROD have been slow yesterday and stopped today due to resource exhaustion on a backend IAM server (socks.iam). The resources have been freed and the immediate cause for the exhaustion has been eliminated. We are monitoring the recovery of the data backlogs as well as implementing monitoring to catch any similar problem sooner.
Jun 8, 14:52 EDT
Jun 12, 2017
Resolved - The mail queue on MXIP9 has cleared and back to normal.
Jun 12, 20:16 EDT
Monitoring - One of the Cisco IronPort virtual machines, MXIP9, has recovered from a storage issue. When the VM recovered, there were ~300 messages still queued for delivery. These messages were queued on the server and started delivering once the VM was up and running again.

OIT engineers are monitoring the VM and will update Status if any other issues arise.
Jun 12, 13:58 EDT
Resolved - Cable TV service in North Avenue was restored by 1245pm.
Jun 12, 13:51 EDT
Investigating - Cable television service is currently unavailable in North Avenue Apartments. We are currently working towards a solution but do not presently have an estimated time of service restoration.
Jun 12, 12:41 EDT
Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.