Active Incident and Maintenance

Updated a few seconds ago

Canvas OutageOperational

Incident Status

Operational

Components

Academic Services

Services

Canvas



May 8, 2026 12:02PM EDT
MONITORING

IT support has confirmed that Honorlock is now back online.

May 8, 2026 10:21AM EDT
MONITORING

While access to Canvas has been restored, not all integrations have. This includes Honorlock Digital Proctoring, which remains unavailable at this time. Support is working to restore access.

May 8, 2026 8:17AM EDT
MONITORING

Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit https://www.instructure.com/incident_update We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.

May 7, 2026 11:41PM EDT
IDENTIFIED

Single Sign-On (SSO) has been temporarily disabled for Parchment Digital Badges in response to the outage with instructure. Users attempting to access Parchment may experience issues logging in via Georgia Tech credentials at this time. We have also disabled Parchment Transcript processing, any new transcript requests will not be completed until further notice..

May 7, 2026 4:23PM EDT
IDENTIFIED

OIT has been made aware of an outage for the Canvas service. This outage is on the vendor-side as multiple institutes are reporting issues with Canvas at this time. We will provide status updates as we receive them from the vendor. The vendor's status site is viewable at: https://status.instructure.com/

Incident Status

Degraded Performance

Components

Network

Services

Firewall Services



May 3, 2026 11:35PM EDT
IDENTIFIED

The firewall high availability (HA) service is currently operating in a degraded state due to intermittent network interface instability, which has resulted in periodic failover events. As a result, the CODA2 Palo Alto (PA) firewall remains in a degraded status. The environment continues to function, and we are actively monitoring stability.

Description

The correct announcement can be seen below: WHEN IS IT HAPPENING? PACE's next Maintenance Period starts at 6:00AM Tuesday May 12th and is scheduled to end no later than 11:59PM on Friday May 15th. PACE will release each cluster (Phoenix, Firebird, and ICE) as soon as maintenance work and testing are completed. WHAT DO YOU NEED TO DO? As usual, jobs with resource requests that would be running during the Maintenance Period will be held until after the maintenance by the scheduler. During this Maintenance Period, access to all the PACE-managed computational and storage resources will be unavailable. This includes Phoenix, Firebird, and ICE. Please plan accordingly for the projected downtime. CEDAR storage will not be affected. WHAT IS HAPPENING? ITEMS REQUIRING USER ACTION/AWARENESS: [ICE, Phoenix] FY26 Refresh Node Trade-in: We are trading in old hardware to make space for the upcoming refresh of Phoenix and ICE – this will result in a temporary reduction in capacity, after which each system will have an increased number of cores and GPUs available. We are primarily trading in older generation or lower memory hardware. Recommendations for minimizing the impact of the trade-in process will be forthcoming. [ICE] All 4 NVIDIA V100-32GB GPU nodes will be removed. (All 11 NVIDIA V100-16GB GPU nodes will still be available, but since they rely on an older CUDA version, they will be removed as a part of the default GPU pool.) [ICE] NVIDIA Quadro RTX 6000s will remain available, but since they rely on an older CUDA version, they will be removed as part of the default GPU pool. [Phoenix] All AMD Milan CPU nodes and the pmem (Intel Optane) will be removed, as well as 36% of the cpu-small nodes. (Genoa AMD nodes will still be available via embers, and GNR nodes are an alternative resource. Information on requesting a GNR node is available here.) [all] Upgrade to Open OnDemand 4.1 There will be user interface improvements! All current applications will be supported on the new version. ITEMS NOT REQUIRING USER ACTION: [ICE] Upgrade ICE login nodes to new hardware [ICE] Reallocate one H100 GPU node from job scheduling to support upcoming AI services [Firebird] Migrate head nodes to new Granite Rapids nodes [Phoenix] Add new login node [Phoenix] Upgrade InfiniBand fabric subnet managers [Phoenix] Scratch storage lustre version upgrade [Phoenix] Introduce additional login node to production [all] Upgrade NVIDIA DGX firmware [all] Final integration and commissioning of secondary pump for research hall cooling loop [all] PACE Firewall Upgrades [all] Upgrade ethernet switch firmware [all] Slurm 25.11 upgrade [all] Upgrade storage system versions [all] Upgrade InfiniBand switch firmware [all] Upgrade kernel version and apply OS patches on all PACE supported servers WHY IS IT HAPPENING? Regular maintenance periods are necessary to reduce unplanned downtime and maintain a secure and stable system. WHO IS AFFECTED? All users across all PACE clusters. WHO SHOULD YOU CONTACT FOR QUESTIONS? Please contact PACE at pace-support@oit.gatech.edu with questions or concerns. You may read this message on our blog, available at https://pace.gatech.edu/posts/.

Components

Academic Services

Services

PACE

Schedule

May 12, 2026 6:00AM - May 15, 2026 6:00PM EDT



May 12, 2026 6:12AM EDT
UPDATE

Maintenance in progress. See https://pace.gatech.edu/posts/ for details.

Academic Services

Planned Maintenance

Access Control

Operational

Audio Visual (AV) Technology

Operational

Buzzcard

Operational

Campus Services

Operational

Chat and Remote Meetings

Operational

Cloud and File Storage

Operational

Data and Reporting

Operational

Data Center

Operational

Email and Calendaring

Operational

Endpoint Infrastructure

Operational

Generative AI

Operational

GTPE

Operational

Identity

Operational

Infrastructure Technologies

Operational

Network

Degraded Performance

Printing and Copying Services

Operational

Servicenow

Operational

Student Information Systems

Operational

Other

Operational

Student Services

Operational

External Services

Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Administrative Services Center Email: support@oit.gatech.edu Phone: 404-385-1111 Location: Atlanta Campus, Clough Building Room 215