Georgia Tech IT
Planned Maintenance In Progress

Updated a few seconds ago

GT Visitor IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network

Services

LAWN


July 25, 2024 11:23AM EDT
[Monitoring] Network Services contacted the vendor for GT Visitor wifi and the vendor determined the issue was with their portal. The vendor disabled the portal experiencing the issue so that users are able to login to the service.  OIT will continue to monitor the situation. If you are continuing to experience issues, or if you have questions or concerns, please file a ticket via services.gatech.edu or contact the Administrative Services Center at 404/385-1111.  

July 25, 2024 11:15AM EDT
[Monitoring] GT Visitor wifi service is restored as of 11:05am. Network Services is still investigating the cause of the issue and will continue to monitor the situation. If you are continuing to experience issues, or if you have questions or concerns, please file a ticket via services.gatech.edu or contact the Administrative Services Center at 404/385-1111.

July 25, 2024 11:00AM EDT
[Investigating] Since approximately 10:30 on Thursday 07/25/24, users have been reporting to the Administrative Services Center(ASC) that they are unable to login to the GT Visitor wifi. Network Services is aware and working to identify the issue. We will provide updates as soon as they become available.
Are You Being Vigilant Against Phishing Schemes?Planned Maintenance

Description

Learn about how you can stay protected against phishing schemes and what you need to do if you suspect you are being targeted. Read More: https://news.gatech.edu/news/2024/04/16/recent-phishing-scheme-georgia-tech

Components

Other

Services

Other

Schedule

June 6, 2024 10:10AM - June 7, 2024 6:00PM EDT


June 6, 2024 10:33AM EDT
[Update] Learn about how you can stay protected against phishing schemes and what you need to do if you suspect you are being targeted. Read More: news.gatech.edu/news/2024/04/16/recent-phishing-scheme-georgia-tech

Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email and Calendaring

Operational

Identity

Operational

Network

Degraded Performance

Web Hosting

Operational

Enterprise Data Services

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

Cloud Storage

Operational

Other

Operational

External Services

AWS CloudFront

AWS EC2

Azure

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Kaltura

LastPass

Let's Encrypt

MS Office365

MuleSoft

Salesforce

Sectigo

Zoom

Scheduled Maintenance

Email service maintenance (CHG0033446) - DMARC record change for OIT email domains (p=reject 75% enforcement)Planned Maintenance

Schedule

July 30, 2024 7:00AM - 10:00AM EDT

Components

Email and Calendaring

Services

Microsoft Exchange Online

Description

WHAT IS HAPPENING? The Collaboration and Productivity Solutions team in OIT will be enhancing Georgia Tech's email security by updating OIT's departmental email domains from their DMARC configuration of p=reject at 50% to p=reject at 75%. The domains that will be updated are: edm.gatech.edu erp.gatech.edu itg.gatech.edu pace.gatech.edu resnet.gatech.edu services.gatech.edu vtc.gatech.edu mail.gatech.edu oit.gatech.edu auxtech.gatech.edu is.gatech.edu ts.gatech.edu itsea.gatech.edu security.gatech.edu tag.gatech.edu wrecktechs.gatech.edu DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication protocol that is designed to give Georgia Tech the ability to protect our domains from spoofing and other unauthorized use. (More information about DMARC is available in ServiceNow: https://gatech.service-now.com/home?id=kb_article_view&sysparm_article=KB0023372.) When a DMARC policy is set to "reject," it means that emails that fail DMARC authentication will be rejected by the receiving mail server. This can result in the email not being delivered to the recipient at all. WHO IS AFFECTED BY THIS CHANGE? Only email sent from the domains listed above will be impacted if the sending service has not been properly authenticated with SPF or DKIM. Additionally, only a percentage of mail will be impacted based on the “pct” or percentage tag value. Remaining mail will receive the lower "quarantine" policy. The Collab team has reviewed our DMARC reports prior to this change to ensure that legitimate mail flow will not be impacted by the change. The team will continue to monitor DMARC reports after the change to ensure there are no mail flow issues. WHAT DO YOU NEED TO DO AFTER THIS CHANGE? Please report any unexpected email bounces for the domains listed above to the Collaboration and Productivity team at collab-support@gatech.edu. WHAT IF YOU HAVE QUESTIONS? If there are any questions, please contact the Collaboration and Productivity Solutions team in OIT at collab-support@gatech.edu.
Network Services Monthly Maintenance - August 3rd 2024Planned Maintenance

Schedule

August 3, 2024 6:00AM - 8:00PM EDT

Components

Network

Services

Campus Network, EastNet, Firewall, LAWN, Network Access Control, Network Self-Service Applications, Resnet

Description

As part of OIT Network Services standard monthly network maintenance window on Saturday, July 27th from 6:00am to 8:00pm, Network Services will be performing a series of network upgrades and maintenances. A summary for each component of the maintenance to be performed is listed below. There may be one or more network connectivity disruptions that occur for some subset of network hosts during this maintenance window. Most hosts should automatically resume normal network connections after any disruptions, but some hosts may need to be restarted after the maintenance is complete. *Data Center Switches - Software Upgrade [CHG0033459 6am - 12pm]* A software upgrade will be performed on enterprise data center switches in the Coda and BCDC data centers. Brief disruptions (up to ten minutes) may occur for any hosts connected to only a single Cisco Nexus leaf switch during this time. *Re-architecture of Network Authentication Backend Networks [CHG0033489 6am-12pm]* The backend networks that support the network authentication infrastructure will be re-architected during this maintenance to remove legacy routing equipment that is currently in front of those networks. Users should expect new connections to wireless networks (including eduroam and GTother) as well as wired networks (including switchports utilizing DVLAN assignments, wired LAWN, or those in ResNet/EastNet) to intermittently fail or take longer than expected during the maintenance window. In addition, changes will not be able to be made to LAWN registrations via the LAWN portal (portal.lawn.gatech.edu) or Book of Knowledge during the maintenance window. Once the maintenance is complete, most devices will automatically re-connect without any user interaction. Some devices may require a reboot, or disabling and re-enabling their network adapter to re-connect. *Campus Distribution Routers - Enable Multicast Routing Feature [CHG0033534 6am-8pm]* A feature that will enable routing of IP multicast traffic will be enabled for campus distribution routers in North, South, and East Interconnects (NI/SI/EI). This is being done to support future services, and therefore no impacts for existing network traffic are anticipated as a result of this change. *Campus border firewall failover and peering changes on Rich 9508 [CHG0033536 6am-12pm]* In an effort to validate the new redundant design in our core, we will failover our border firewall to its High Availability counterpart. After this is complete, we will perform some routing configuration changes between it and the campus core routers. There may be brief interruptions to campus services for up to 10 minutes while these changes are made. *Re-architecture of Out of Band Networks [CHG0033573 6am-12pm]* Management networks for COE consoles, PACE, MRI, CUI, COEUS consoles, Bartosz’s lab, Network Services, and our Databank peerings will be moved to the new Out of Band equipment in an effort to simplify network design and make administration of the Out of Band networks more accessible. This will also allow for easier provisioning of new Out of Band networks for campus customers. Users with devices in these subnets should expect downtime for connectivity from that IP to be down for 2-4 hours as migrations take place. This should only affect the Management interfaces of devices, not the entire device. Inband (normal) network traffic will still flow, only the management interfaces will be down. Firewall uploads to devices on the Security subnets will not be possible until the maintenance is over. Up-to-date progress will be provided on Georgia Tech’s IT Service Status page, status.gatech.edu. After the maintenance is complete, individual users may visit services.gatech.edu to report any issues believed to be related to any of these maintenances. Campus IT staff that need to report any time sensitive issues affecting multiple people and/or departments and require more immediate assistance should also contact OIT’s Infrastructure Operations Center at 404-894-4669.
Email service maintenance (CHG0033448) - DMARC record change for OIT email domains (p=reject 100% enforcement)Planned Maintenance

Schedule

August 6, 2024 7:00AM - 10:00AM EDT

Components

Email and Calendaring

Services

Microsoft Exchange Online

Description

WHAT IS HAPPENING? The Collaboration and Productivity Solutions team in OIT will be enhancing Georgia Tech's email security by updating OIT's departmental email domains from their DMARC configuration of p=reject at 75% to p=reject at 100%. The domains that will be updated are: edm.gatech.edu erp.gatech.edu itg.gatech.edu pace.gatech.edu resnet.gatech.edu services.gatech.edu vtc.gatech.edu mail.gatech.edu oit.gatech.edu auxtech.gatech.edu is.gatech.edu ts.gatech.edu itsea.gatech.edu security.gatech.edu tag.gatech.edu wrecktechs.gatech.edu DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication protocol that is designed to give Georgia Tech the ability to protect our domains from spoofing and other unauthorized use. (More information about DMARC is available in ServiceNow: https://gatech.service-now.com/home?id=kb_article_view&sysparm_article=KB0023372.) When a DMARC policy is set to "reject," it means that emails that fail DMARC authentication will be rejected by the receiving mail server. This can result in the email not being delivered to the recipient at all. WHO IS AFFECTED BY THIS CHANGE? Only email sent from the domains listed above will be impacted if the sending service has not been properly authenticated with SPF or DKIM. Additionally, only a percentage of mail will be impacted based on the “pct” or percentage tag value. Remaining mail will receive the lower "quarantine" policy. The Collab team has reviewed our DMARC reports prior to this change to ensure that legitimate mail flow will not be impacted by the change. The team will continue to monitor DMARC reports after the change to ensure there are no mail flow issues. WHAT DO YOU NEED TO DO AFTER THIS CHANGE? Please report any unexpected email bounces for the domains listed above to the Collaboration and Productivity team at collab-support@gatech.edu. WHAT IF YOU HAVE QUESTIONS? If there are any questions, please contact the Collaboration and Productivity Solutions team in OIT at collab-support@gatech.edu.
Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Administrative Services Center Email: support@oit.gatech.edu Phone: 404-385-1111 Location: Atlanta Campus, Clough Building Room 215