Identified - The IT service issue of unexpected 1-2 hour delays existing between Two-Factor/Duo setup in Passport and when that account would be required to use Duo to log into web applications was discovered on July 15th . The cause of the issue was identified and was previously scheduled to be permanently fixed Tuesday, July 26th. However, that date has been moved to Thursday, July 28th, to be worked on during the standard 0500-0700 OIT maintenance window. In the interim, a temporary fix is still in place that reduces the delay to about a minute.
Jul 15, 13:34 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
Campus Services Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
Skype for Business Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
Email Operational
Mailing Lists ? Operational
My GaTech ? Operational
Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
VPN service maintenance - AnyConnect Client Update - Departmental

AnyConnect Secure Mobility Client Update to version 4.3.01095 for Windows, OS X, and Linux 64 bit clients deployed for departmental VPN services:

dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu

This is a routine software update that addresses some bugs and security issues. Client will automatically install on user's machine when user connects. There is no service outage associated with this update. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/NES/vpnclients/
Posted on Jul 20, 13:31 EDT
AnyConnect Secure Mobility Client Update to version 4.3.01095 for Windows, OS X, and Linux 64 bit clients deployed for campus VPN services:

anyc.vpn.gatech.edu

This is a routine software update that addresses some bugs and security issues. Client will automatically install on user's machine when user connects. There is no service outage associated with this update. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/NES/vpnclients/
Posted on Jul 20, 13:33 EDT
PACE quarterly maintenance Oct 13, 06:00 - Oct 15, 23:45 EDT
Please watch http://blog.pace.gatech.edu for announcements of upcoming maintenance.
Posted on Jul 21, 23:29 EDT
Past Incidents
Jul 28, 2016

No incidents reported today.

Jul 27, 2016
Resolved - At 1225 on Wednesday 7/27, the campus experienced network issues with LAWN, offsite connectivity, and intra-campus network connectivity for any machines that were not on the same subnet. The backbone team was contacted and they investigated the issue, narrowing down the problem to a memory leak on the Campus router. Backbone rebooted the router @1305, which seemed to fix the problem, and connectivity was restored by 1310. Several VMs did reboot during this time due to the network outage, though these did not involve any production services, and admins were able to bring them back up.
Jul 27, 14:06 EDT
Monitoring - Network team believes they have narrowed down the problem to a memory leak on the Campus router. Rebooting the router seems to have fixed the issue by 1310. OIT is continuing to monitor the situation to ensure the problem is resolved.
Jul 27, 13:13 EDT
Investigating - The Georgia Tech campus is experiencing network issues. The network team and cyber security are currently investigating the issue.
Jul 27, 12:38 EDT
Resolved - Mail flow has been restored to normal status. We are monitoring to ensure mail continues to flow properly. If you continue to experience issues, please let us know at support@oit.gatech.edu.
Jul 27, 09:59 EDT
Monitoring - Mail flow has been restored to normal status. We are monitoring to ensure mail continues to flow properly. If you continue to experience issues, please let us know at support@oit.gatech.edu.
Jul 27, 09:14 EDT
Update - Messages sent from off-campus to those with affected Georgia Tech email address also appear to have issues. Currently, mail sent from Office 365 to others in Office 365 and mail sent on-campus to off-campus address is working. Additionally, mail sent to "@gatech.edu" aliases is working as well.

We are still investigating the issue and working to resolve the issue. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Jul 27, 07:43 EDT
Investigating - We are experiencing an issue with Sympa Lists and are working to identify and resolve the issue. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Jul 27, 07:02 EDT
Jul 26, 2016
Resolved - GT Account Services have been restored: login.gatech (CAS), idp.gatech (Shibboleth), r.gted (LDAP), kerberos
Jul 26, 07:53 EDT
Monitoring - GT Account logins are working as of 6:10. OIT engineers will continue to monitor the situation.
Jul 26, 06:13 EDT
Identified - GTED and other servers stopped responding to login requests because they lost their firewall openings. The problem has been identified and is being addressed.
Jul 26, 06:07 EDT
Resolved - GT Account Services have been restored: login.gatech (CAS), idp.gatech (Shibboleth), r.gted (LDAP), kerberos
Jul 26, 07:53 EDT
Monitoring - login.gatech.edu (aka CAS) service was restored at 6:10am. OIT continues to monitor the situation.
Jul 26, 06:15 EDT
Investigating - login.gatech.edu is not handing out new tickets so login.gatech.edu will not take anyone's password. System admins are currently investigating the issue.
Jul 26, 05:17 EDT
Jul 25, 2016

No incidents reported.

Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016
Completed - PACE clusters are now ready for research, with come caveats. Please see http://blog.pace.gatech.edu/?p=5949 for more detail.
Jul 21, 23:26 EDT
In progress - Please see http://blog.pace.gatech.edu/?p=5943 for details.
Jul 19, 06:13 EDT
Scheduled - http://blog.pace.gatech.edu/?p=5943
Jul 19, 06:12 EDT
Jul 20, 2016

No incidents reported.

Jul 18, 2016

No incidents reported.

Jul 17, 2016

No incidents reported.

Jul 16, 2016
Update - The OIT Web Hosting Upgrade has been successfully completed.
Jul 16, 09:05 EDT
Completed - Maintenance was completed at 8:45.
Jul 16, 09:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - The OIT Web Hosting service will be upgraded to the latest version of Plesk. This is primarily a User Interface change for our customers.

Related Web Site: https://hosting.gatech.edu

You can see a short video on the changes here: http://b.gatech.edu/29KLhmf
Jul 15, 11:36 EDT
Completed - The legacy email service, My GaTech (Zimbra), has been sunset and turned off as of Saturday, July 16th at 6AM.

All GT email users should now be using Office 365 Outlook, Hosted Exchange, Email Forwarding, or Email-for-Life as their centrally provided email services.

Please check your Email Preferences in PassPort or mail.gatech.edu if you are uncertain of which email service you are using.

The URL mail.gatech.edu will still be available for web access and is the production web URL for accessing the GT Mailbox Service.

If you need further assistance, please reach out to the Technology Support Center at 404-894-7173.
Jul 16, 07:54 EDT
In progress - The My GaTech (Zimbra) Sunset maintenance is now starting.
Jul 16, 06:09 EDT
Update - The legacy email service, My GaTech (Zimbra), will be sunset and turned off on Saturday, July 16th at 6AM.

All GT email users should now be using Office 365 Outlook, Hosted Exchange, Email Forwarding, or Email-for-Life as their centrally provided email services.

Please check your Email Preferences in PassPort or mail.gatech.edu if you are uncertain of which email service you are using.

The URL mail.gatech.edu will still be available and is the production URL for accessing the GT Mailbox Service.

If you need further assistance, please reach out to the Technology Support Center at 404-894-7173.
Jul 15, 12:00 EDT
Scheduled - The legacy email service, My GaTech (Zimbra), will be sunset and turned off on Saturday, July 16th at 6AM.

All GT email users should now be using Office 365 Outlook, Hosted Exchange, Email Forwarding, or Email-for-Life as their centrally provided email services.

Please check your Email Preferences in PassPort or mail.gatech.edu if you are uncertain of which email service you are using.

The URL mail.gatech.edu will still be available and is the production URL for accessing the GT Mailbox Service.

If you need further assistance, please reach out to the Technology Support Center at 404-894-7173.
Jul 15, 11:55 EDT
Completed - The GT GitHub Upgrade is now complete.
Jul 16, 07:51 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:02 EDT
Scheduled - The GT GitHub service will be upgraded to the latest version of GitHub Enterprise

Related Web Site: github.gatech.edu
Jul 15, 11:38 EDT
Jul 14, 2016
Resolved - The GT GitHub service is now back up. We apologize for the inconvenience.
Jul 14, 15:01 EDT
Identified - GitHub is currently experiencing login issues. We are working to identify the issue. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Jul 14, 13:42 EDT
Completed - The scheduled maintenance has been completed.
Jul 14, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 EDT
Scheduled - PeopleSoft Financials (fprod) will be unavailable for campus users and central business office staff starting just after midnight 12:01AM, Tuesday, July 12th until 7:00AM Thursday, July 14th to facilitate FY2016 Year Close and FY2017 Year Open.

The following services will NOT be available during the scheduled downtime:
Accounts Receivable - Billing Customers
Asset Management - Equipment Adds, Moves & Changes
General Ledger - Journal Entries, GL Reports, Budget Journals
Grants Management/Web Grants Management - PEB Reports, Budget Revisions
Procurement - Vouchers, Checks, Procurement Reports
Travel & Expenses – Travel Authorization Requests and Expense Reports

The following services will remain available for use during the downtime:
Banner Student System and Cash Receipting
Budget IBS System
BuzzMart – Available for Transactions
GL Adhoc Reporting
HR/Payroll Web Applications - HRMS, Payroll, Self Service, Web PSF, HR Adhoc Rptg, Time Entry
Salary Planning and Distribution (SPD) and SPD Adhoc Reporting (once open for FY2017)

If you have questions, please send an e-mail to "gl.ask@business.gatech.edu ". You will be notified of any changes to this schedule
Jul 8, 08:14 EDT
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:00 EDT
Scheduled - WHAT IS HAPPENING?

Maintenance on the Banner/Oscar production database (BPROD) is tentatively planned for Thursday, July 14th during the standard maintenance window between 0500-0700 to apply system patches including General 8.8.5, Financial Aid 8.26.1, and HOPE Enhanced Disbursement 8.26.0.1.

WHO IS AFFECTED BY THIS INTERRUPTION?

All users of Banner/Oscar as well as Banner Imaging, some Buzzport/Oscar channel users accessing the Oscar student service, as well as some report users accessing BPROD, will be affected during the service interruption window.

WHAT DO YOU NEED TO DO?

No additional steps are necessary. Affected services should be fully available by 0700.

WHAT IF YOU HAVE QUESTIONS?

If you have any questions about the scheduled downtime please contact the Network Operations Center (404-894-4669).
Jul 8, 14:13 EDT