All Systems Operational

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Welcome to Georgia Tech's OIT Service Status Page

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Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
T-Square may be unavailable on Sunday 10/22 from 0600-noon due to scheduled network maintenance for the BCDC HA Firewall appliance. The work may be completed before noon so please check back to status.oit.gatech.edu for updates or subscribe to the T-Square status.oit.gatech.edu update feed.
Posted on Oct 19, 08:23 EDT
BCDC HA Firewall Maintenance Oct 22, 06:00-12:00 EDT
OIT Network Services will replace a faulty chassis for the BCDC Palo Alto HA pair with an RMA replacement. Currently, the healthy node in the HA pair is active and processing traffic. While the Network Services team has performed such work before, there is risk involved

OIT will have a rapid response team actively working Sunday morning to mitigate any problems that may occur during this maintenance. Having going through this before, OIT has a plan of action in place for restoring services.

While no impact is expected, the following services could be impacted by the work.

- Stale NFS mounts that occur from the network connection to the BCDC nas vfiler being broken. This vfiler serves as storage for many campus virtual machines

- This in turn may affect writing storage to /backup on the aforementioned vfiler, Banner ( slow logins, Internet-Native Banner, Self-Service Banner (OSCAR), Banner BCDC production forms (ssh into and use of ), Business Objects, Buzzport, Citrix MyCloud, DWPROD and related services ( CTR ), EMS, EUS authentication, FPROD ( Financials server ahriman ), GECSPRODDB, GT Reports, Identity Management ( idmdb-prodb which affects some parts of the iamprod and fisch3 databases ), Luminus Brokerage Manager, MSSQL Servers in BCDC, OID Global Oracle authentication, Payroll services ( hprod ), PeopleSoft Self-Service ( Techworks ), Pharos printing, Remedy, ServiceDesk, Touchnet ( epay ) and T-Square

As stated, OIT has a plan of action from previous work with this appliance. If you have questions or concerns, please call 404-894-7173 or e-mail support@oit.gatech.edu. Also, please return back to this site, status.oit.gatech.edu, for the most recent updates including work done the day of the maintenance.
Posted on Oct 19, 08:12 EDT
Network Services will be upgrading the East Interconnect departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: OIT Rich workstations, EDI, Scheller, Distance Learning, CIP, Classrooms, portions of LAWN. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:10 EDT
Network Services will be upgrading the Georgia Tech Savannah departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: Georgia Tech Savannah Networks. See http://fwmigration.gatech.edu/ for more information about this project.
Posted on Sep 1, 14:11 EDT
PACE Maintenance Nov 2, 06:00 - Nov 4, 11:45 EDT
Quarterly maintenance window for PACE systems
Posted on Oct 19, 16:03 EDT
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - OIT Network Services has resolved the network issues seen this afternoon as of 3:45p. The root cause of the issue was the provisioning of a non-production VM at 1150 whose DNS entry conflicted with a project that was previously worked on in the past. This conflict caused a syslog server to forward network traffic to this newly provisioned VM starting around 12:15p. The unsolicited forwarding of network traffic caused the slowing of the network as well as the impact to campus services that were observed during this time frame. OIT NS blocked the flow of traffic between the syslog server and this newly provisioned VM as a fix which resolved the issue. Impact to campus services observed during this time includes but is not limited to ServiceDesk, slow logins to mail.gatech.edu because of intermittent access to CAS, Pharos Printing, Touchnet (epay), GECSPRODDB, and Banner. If you have still have problems or concerns, please contact the TSC at 404-894-7173.
Oct 17, 16:27 EDT
Investigating - Campus is experiencing intermittent network losses. This is affecting the CAS logins. The Network Team is looking into the issues.
Oct 17, 14:04 EDT
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - Support was able to resolve this issue.
Oct 13, 09:20 EDT
Identified - MyCloud users in the AE-2017 and COE-2017 collections are experiencing slow logins or logins that never complete. If a customer is trying to connect through Windows Citrix Receiver they may be presented with a grey screen for up to 120 seconds after which the connection may drop or it may go through to start showing the desktop login. On Citrix Receiver for Mac, the issue shows as a connection that starts to come up, but never shows a window for the virtual desktop. For those using the “thin” or HTML5 client, it will look like a black screen for some time that may or may not turn into a login to the Virtual Desktop. If a customer is not able to login on their first attempt to connect, they should be able to login with their second attempt.

Other collections may have had GPU capabilities removed to mitigate this issue and as such may not perform as well with graphics intensive applications. We have been working with the departments responsible for these and once the issue has been resolved we will be adding GPU back to these collections.

The OIT Platform Team has been working with Citrix Support throughout the weekend to try and resolve these issues and continue to work with them and NVidia support around the clock to get these issues resolved as soon as possible.
Aug 20, 23:26 EDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - DMI - Thanks to the efforts of a talented group of Office Of Information Technology team members, the server that supports live streaming with captions is back online and the Service is back in production mode. If you have any issues with this part of the DMI service please email support@oit.gatech.edu.
Oct 10, 11:39 EDT
Update - DMI - This morning during a scheduled patch event the server that supports live streaming with captions failed to restart. The system administrator is investigating and attempting to repair it. Live streaming with captions is not currently available. DMI support of the Digital Media tool in T-Square is unaffected by this outage.
Oct 5, 12:12 EDT
Investigating - DMI - We are experiencing an issue with this service. We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Oct 5, 12:08 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:00 EDT
Scheduled - Network Services will be upgrading the South Interconnect departmental firewall module to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks will include: GTAA, Aerospace, Library, Career Services, Math, MRDc, IAC, Psychology, Math, Admin, WREK, OIT in 811 and 845 Marietta, Clough, Student Center, Student Success Center, Aerospace, Chemistry, TEP. See http://fwmigration.gatech.edu/ for more information about this project.
Sep 1, 14:08 EDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.