Investigating - "A cable TV outage has been identified in Nelson-Shell, Woodruff, Zbar, and Maulding. Technicians are working to resolve the issue"
Jul 23, 16:06 EDT
Update - Web Hosting - We have disabled automatic updates in Installatron on all service servers until we can determine the cause of this issue. We have contacted the vendor for assistance.

Customers may still install and update and back up manually through Installatron.

Only 8 sites remain affected by this issue. We will contact the Owners and Admins for those sites and are working on a plan to restore them.

Sites affected:
http://dev.ab89.gatech.edu/
http://s1.rha.gtorg.gatech.edu/user/login/
http://qbiosreu.gatech.edu/
http://ogreen.gatech.edu/
http://www.avs.rooms.gatech.edu/
http://www.mwalker.gatech.edu/hpepl-test/
http://www.mathtest3.gatech.edu/
http://www.gvu.gatech.edu/2016-Foley-Scholars/
Jul 21, 17:50 EDT
Identified - We are aware that some Plesk websites have updated to Drupal 8.35. We are working identifying the cause and a solution. We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue
Jul 21, 15:44 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
ctr.gatech.edu Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Partial Outage
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Degraded Performance
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Services will be upgrading the Resnet departmental firewall module [resnet-dept-asasm] to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks include Resnet/Eastnet, ATDC, GCMI, residence hall classroom equipment, and Tech Dentistry.
Posted on Jul 17, 13:22 EDT
Network Services will be upgrading the North Interconnect border firewall appliance to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. Affected networks include Resnet/Eastnet, ATDC, GCMI, residence hall classroom equipment, Tech Dentistry, and a portion of LAWN that primarily services the residence halls.
Posted on Jul 17, 13:30 EDT
Rich Border Firewall Maintenance Aug 15, 05:00-07:00 EDT
Network Services will be upgrading the Rich border firewall appliance to a new platform. This platform introduces a number of security improvements and enhanced functionality. There will be a 15 minute service interruption during this maintenance window. This will affect off-campus connectivity for academic and business networks as well as a portion of LAWN.
Posted on Jul 17, 13:34 EDT
Past Incidents
Jul 24, 2017

No incidents reported today.

Jul 22, 2017

No incidents reported.

Jul 21, 2017
Resolved - All Dish Network channels have been restored.
Jul 21, 18:27 EDT
Update - All of the HD channels are back in HD. Unfortunately, there are still
several channels that are timing out and turning themselves off. This is still being worked on.
Jul 20, 10:27 EDT
Update - All channels are now restored except for HBO Comedy (57.1).
Jul 19, 12:30 EDT
Identified - As of 4:03PM, all channels have been restored except:

WPBA (08)
SCI HD (193)
AHC (195)
Travel (196)
HBO Comedy HD (307)
Jul 18, 16:16 EDT
Investigating - As of 2:50 PM the following Dish channels are still not authorized:

WPBA Atlanta

ESPN HD

ESPN 2 HD

ESPNU HD

MTV HD

VH1 HD

Fox News HD

MSNBC

CNBC HD

SCI HD

SYFY HD

DISC HD

Velocity HD

TNT HD

TBS HD

HBO Comedy HD

USA HD

FXX

AHC

Travel

Campus TeleVideo has been informed and are working on it.
Jul 18, 14:57 EDT
Jul 18, 2017
Resolved - The issue with Dish has been resolved and the receivers should be coming back online shortly.
Jul 18, 13:29 EDT
Investigating - Almost all Dish Network receivers have been deauthorized. CampusTelevideo is looking into the situation.
Jul 18, 12:32 EDT
Reports were received that there is no dial tone on some Digital (Nortel/Avaya) Telephone Phone Sets earlier this morning. Although the display is active, the phone had no dial tone and was unable to receive or make calls. OIT Telecom worked diligently to resolve the issue affecting the digital sets and has informed that dial tone has been restored on Digital (Nortel/Avaya) Telephone Phone Sets as of 9:10 am July, 18th 2017. If you are still experiencing no dial tone on your Digital (Nortel/Avaya) Telephone Phone Sets please contact Customer Care at 404.894.7173, Option 3.
Jul 18, 09:16 EDT
Jul 17, 2017
Resolved - The slowness on web-plesk3 has been resolved and response time has gone from 15 seconds back to less than 1. The slowness was caused by a spam issue which cybersecurity is investigating. The slowness was resolved when the affected site was restricted to campus only traffic.
Jul 17, 11:37 EDT
Investigating - Web Hosting - We are experiencing an issue with this service. Sites hosted on web-plesk3.gatech.edu are slow to load. We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Jul 17, 09:21 EDT
Jul 16, 2017
Resolved - CIFS/SMB should be fully functional on prism.nas.gatech.edu at this point along with NFS v3 mounts. NFS v4, which home directory mounts (/nethome/<username>) relies upon for Linux systems experienced issues after the migration. The ticket was opened with NetApp and the issue with NFS v4 was resolved. All of the systems are fully functional now.
Jul 16, 09:42 EDT
Monitoring - CIFS/SMB access to prism is back up as is access to http://www.prism.gatech.edu. NFS mounts for /nethome/ directories is still not available at this time but we are working quickly towards resolution. With this all Windows clients should now be able to access \\prism.nas.gatech.edu\. Any Windows clients having issues should try restarting.
Jul 15, 18:10 EDT
Update - CIFS/SMB should be fully functional on prism.nas.gatech.edu at this point along with NFS v3 mounts. However, NFS v4, which home directory mounts (/nethome/<username>) relies upon for Linux systems is still not working at this time. We have opened a ticket with NetApp and are working to resolve the issue as quickly as possible. This means that all Windows systems which utilize Prism should now be fully functional again (including vLab). Linux systems may still have issues mounting home directories from Prism, but should otherwise be functional. Finally http://www.prism.gatech.edu should also be functioning properly at this time. If you see any issues with CIFS/SMB or http://www.prism.gatech.edu, please let me know and open a support request through support@oit.gatech.edu.
We will keep everyone posted as to the status of NFSv4 mounts and the associated mounting of Linux home directories.
Jul 15, 12:39 EDT
Identified - CIFS/SMB access to prism is back up as is access to http://www.prism.gatech.edu. NFS mounts for /nethome/ directories is still not available at this time but we are working quickly towards resolution. With this all Windows clients should now be able to access \\prism.nas.gatech.edu\. Any Windows clients having issues should try restarting.
Jul 15, 11:45 EDT
Jul 15, 2017
Resolved - This is has been resolved. Buzzcard is functional now.
Jul 15, 23:06 EDT
Monitoring - Card production has resumed. Updates will be posted throughout the day if an interruption occurs.
Jul 12, 10:21 EDT
Investigating - Card production is experiencing an unexpected outage and is currently unavailable. Visit buzzcard.gatech.edu for the latest updates.
Jul 11, 12:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 EDT
Scheduled - What’s happening?
prism.nas.gatech.edu is being migrated to a new storage array on July 15th starting at 6AM. In order for this to be completed, prism.nas.gatech.edu will need to be unavailable for up to 2 hours data is migrated. Once migrated, all files and folders should be available on prism.nas.gatech.edu once again. While prism.nas.gatech.edu will be fully functional at this point, some work may need to be done on systems that rely on it in order to resume full functionality. It may take until Sunday to identify and address all of these systems, but business critical systems will be checked first after the migration is complete.

Who is affected?
Customers who use any systems that rely on prism.nas.gatech.edu for file storage. Some may include:
· Windows clients (including vLab instances) relying on prism.nas.gatech.edu for document storage
· Unix/Linux systems which rely on prism.nas.gatech.edu for home directory storage (includes all OIT Hosted Linux servers)
· Users of scp.prism.gatech.edu
· Users of www.prism.gatech.edu

When is this happening?
The migration will begin with prism.nas.gatech.edu becoming unavailable at 6AM on Saturday July 15th. Prism.nas.gatech.edu should be available again within 2 hours. Some systems may have difficulties for various reasons and addressing these may take through Sunday July 16th. OIT will be communicating reminders prior to the start of the migration, once prism.nas.gatech.edu is available once again, and finally once we feel that we have addressed any potential issues from major systems that rely on prism.nas.gatech.edu.

What do I need to do?

Windows Clients
Any files open on prism.nas.gatech.edu should be saved and closed before maintenance begins. Once maintenance has begun Windows clients will be disconnected. When the prism is back up, Windows clients should reconnect automatically. If for some reason a Windows client does not reconnect automatically, a reboot will likely resolve the issue.

Unix/Linux Clients
Users should log out of any Unix/Linux machines before maintenance begins. Clients with NFS mounts for user home directories should time out within an hour or two. Once maintenance is complete users can login once again. Some servers may need to be restarted or have the NFS service restarted.
SCP Sessions

Please disconnect any sessions to scp.prism.gatech.edu prior to the start of maintenance. Once maintenance is complete customers can log back in.

If you have issues that need immediate help after the work is done, please call OIT Operations at 404-894-4669.
Jul 14, 10:09 EDT
Jul 14, 2017

No incidents reported.

Jul 13, 2017
Resolved - PSoft is back in service. If you're still experiencing problems please contact the TSC for assistance at 404-894-7173 or support@oit.gatech.edu.
Jul 13, 11:48 EDT
Identified - There will be a PSoft Outage for Campus Users/Central Business Office from 12:01am on Tuesday July 11th to 7:00am on July 13. During this time, campus users and central business office staff will not be able to perform the following functions during this time period:

***Procurement - Vouchers, Checks, Procurement Reports
***Accounts Receivable - Billing Customers
***Asset Management - Equipment Adds, Moves & Changes
***General Ledger - Journal Entries, GL Reports, Budget Journals
***Grants Management/Web Grants Management - PEB Reports, Budget Revisions
***Travel & Expenses – Travel Authorization Requests and Expense Reports

Please note that you will be able to access and conduct business in the following systems during this time period:

***BuzzMart – Available for Transactions
***HR/Payroll Web Applications - HRMS, Payroll, Self Service, Web PSF, HR Adhoc Rptg, Time Entry
***Salary Planning and Distribution (SPD) and SPD Adhoc Reporting (once open for FY2018)
***Budget IBS System
***Banner Student System and Cash Receipting
***GL Adhoc Reporting
Jul 11, 11:01 EDT
Resolved - Service Desk has been stable since returning to operation. If you are experiencing any problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Jul 13, 11:10 EDT
Monitoring - Service Desk is operational and that we are closely monitoring its performance.
Jul 13, 01:21 EDT
Identified - servicedesk.gatech.edu did not recover after this afternoon's network issues. Users are receiving an error message when loading the site, and unable to use it. OIT admins are working to restore service and estimate it will be be back by noon on Thursday 7/13.
Jul 12, 21:40 EDT
Jul 12, 2017
Resolved - The network issues have been resolved since approximately 3:40pm. Affected services during the outage include: AVOW, Touchnet, Buzzport,
ServiceDesk, EMS, istart, sunapsis, insiteprod, Internet-Native Banner, TechWorks, GTWiFi, Qualtrics, IAT, Passport, EPay, and CAS (login.gatech.edu).

Servicedesk.gatech.edu is still experiencing problems. The administrators for that service are working to resolve that issue.

If you are still experiencing problems with the network or with services other than servicedesk, please contact the Technology Support Center at support@oit.gatech.edu or 404-894-7173
Jul 12, 16:21 EDT
Investigating - Beginning at 3:05pm, the campus network is experiencing intermittent outages, packet loss, and delays. OIT's network team is investigating the problem but is yet to determine a root cause.
Jul 12, 15:27 EDT
Jul 10, 2017

No incidents reported.