All Systems Operational

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Welcome to Georgia Tech's OIT Service Status Page

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Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
90 days ago
100.0 % uptime
Today
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
MyCloud   Operational
90 days ago
100.0 % uptime
Today
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Migration of Data Center Networks Jul 21, 16:00 - Jul 22, 00:00 EDT
OIT Network Services will migrate targeted Data Center networks from their dual 10gig uplinks to a pair of 40gig links. The downtime should not be more than 5-10 mins per network. Affected Departments: Rich, BCDC, Citrix, ECC, Business, CoB, Ivan Allen College, Auxiliary, DC, GTPE, FT, Door Controller, VIO, VPN, VLAB, Lawn, VTC, AnyCast DNS ( BCDC ), and Police ( GTPD ).

Please visit status.oit.gatech.edu for the latest updates before, during, and after the work. If you have questions or concerns at anytime, please call OIT Operations at 404-894-4669.
Posted on Jul 20, 15:08 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 16:54 EDT
Scheduled - Network Services will be upgrading the code on the BCDC1, Rich, and DC departmental Firewalls to the latest verified code. These updates will introduce a number of bug fixes, security improvements, and feature additions. As these are High Availability pairs, no downtime is anticipated, though some services may experience a brief interruption. Affected services include: LAWN, ITG servers, VPN, T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, Peoplesoft, VLAB, and other services hosted in the Rich and BCDC data centers.
Jul 9, 15:21 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 16:52 EDT
Scheduled - Update AnyConnect Secure Mobility Client from version 4.5.03040 to 4.6.01103 on Departmental VPN appliances. In addition to the usual bug fixes and security improvements, this version eliminates the frequently broken ActiveX and Java based install procedure for new web based installs, instead providing instructions and a link for the user to download install the AnyConnect image. This does not change how the client is updated for existing installs. Additionally, we will be removing the images for MacOS PowerPC (OS X 10.5 and older), WinCE, and Symbian, which are no longer supported by Cisco.

Services affected include:
dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu
pace.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Jul 9, 16:48 EDT
Update AnyConnect Secure Mobility Client from version 4.5.03040 to 4.6.01103 on Campus VPN appliances. In addition to the usual bug fixes and security improvements, this version eliminates the frequently broken ActiveX and Java based install procedure for new web based installs, instead providing instructions and a link for the user to download install the AnyConnect image. This does not change how the client is updated for existing installs. Additionally, we will be removing the images for MacOS PowerPC (OS X 10.5 and older), WinCE, and Symbian, which are no longer supported by Cisco.

Services affected include:
anyc.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Posted on Jul 9, 16:50 EDT
Webhosting - Scheduled Maintenance Aug 11, 08:00 - Aug 12, 02:00 EDT
SUBJECT: Plesk Web Hosting Service Upgrade

WHAT IS HAPPENING?
 
Starting Saturday, August 11 at 8:00 PM , we will be upgrading our current version of Plesk.

The current version of Plesk will be End of Life on January 1, 2019. We will be transferring all hosted sites to new servers running the supported version of the Plesk application.
• All sites will move from their current server to a new server. The new server name will be appended with a "2" before. For example: if your site is currently hosted on web-plesk1 it will reside on web-plesk21 after the transfer.
• You will see and have access to the Plesk panel for your exiting site from hosting.gatech.edu after the transfer.
• Your site may have a brief outage during this period as it is transferred.
• Existing Plesk backups will not be moved. Please download a local archive of any backup files you wish to keep.
• Hosting.gatech.edu website will be replaced during this maintenance window. Edits to Plesk customer records (adding/removing owners and admins) will be frozen for 24 hours before the maintenance window.

If you have a site that is no longer needed on Plesk, please let us know if it can be removed by sending your request to support@oit.gatech.edu. This will help clean up the system as well as speed up the process.
 
WHO IS AFFECTED BY THIS INTERRUPTION?
This change will impact:
• All websites hosted off web-plesk1 through web-plesk 12, web-gtri2
• There may be a brief outage during this window as sites are transferred.
 
WHEN IS IT HAPPENING?
This change will take effect between Saturday August 11, 2018 from 8 P.M. and Sunday August 12, 2018 02:00 P.M.
 
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
After the upgrade:
• You will need to set up a new backup schedule for your site after the transfer. Existing Plesk backups will not be moved. Please download a local archive of any backup files you wish to keep.
• If you manage the DNS records for your site, you will need to configure those entries to match your new hosting server. For OIT managed DNS, we will update records to the correct entry after the upgrade.

WHAT IF YOU HAVE QUESTIONS?
If there are any issues after this change, please contact us at the OIT Technical Support Center (TSC) at 404-894-7173 or support@oit.gatech.edu and reference Plesk Upgrade.

We will post this update on status.gatech.edu as well and it can be subscribed to for updates.

HOW CAN I FIND OUT MORE?
https://faq.oit.gatech.edu/content/next-version-plesk-web-hosting
Posted on Jul 13, 09:25 EDT
Past Incidents
Jul 20, 2018
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 16:53 EDT
Scheduled - Network Services will be upgrading the code on the North Interconnect, South Interconnect, and East Interconnect departmental firewalls. These updates will introduce a number of bug fixes, security improvements, and feature additions. As these are High Availability pairs, no downtime is anticipated, though some services may experience a brief interruption. Affected networks include: CEE, Biology, CRC, MiRC, Love, EAS, Chemistry, MaRC, CHBE, RBI, OHR, ROTC, IAC, Physics, EBB, ECE, GTAA, Aerospace, Library, Career Services, Math, MRDc, IAC, Psychology, Math, Admin, WREK, OIT in 811 and 845 Marietta, Clough, Student Center, Student Success Center, Aerospace, Chemistry, TEP, OIT Rich workstations, EDI, Scheller, Distance Learning, CIP, Classrooms, Copiers, Parking, PHDI, and portions of LAWN.
Jul 9, 15:06 EDT
Jul 18, 2018

No incidents reported.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 23:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 EDT
Scheduled - Network Services will be upgrading the code on the campus border firewalls to the latest verified code. These updates will introduce a number of bug fixes, security improvements, and feature additions. As these are High Availability pairs, no downtime is anticipated, though some services may experience a brief interruption.
Jul 9, 14:43 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018
Completed - The scheduled maintenance has been completed.
Jul 14, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 EDT
Scheduled - Update of Smart Podium driver and Smart Ink application to version 12.10
This will impact all classrooms.

If anything problems are found or are in need of mediate assistance due to the maintenance please contact OIT Operations. Call 404-894-4669 or email av.support@oit.gatech.edu
Jul 11, 08:17 EDT
Jul 13, 2018
Completed - The scheduled maintenance has been completed.
Jul 13, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 17:01 EDT
Scheduled - MyCloud Upgrade: 07/13/2018 5pm to 7pm.

What is happening?
We will be upgrading MyCloud from Citrix XenDesktop 7.15 to XenDesktop 7.18 Friday July 13th from 5PM to 7PM.


When is this happening?
The upgrade will start on July 13th at 5PM with upgrading the Citirix XenDesktop database to 7.18 followed by all Citrix Delivery Controllers. We expect the maintenance to last an hour at most.


Who is affected?
Anyone that may be trying to launch a new MyCloud session once the upgrade has started may be affected and unable to login, however any existing sessions should not be impacted.


What do you need to do?
Alert any customers who may be using MyCloud on July 13th between 5PM and 7PM that the service will be undergoing and upgrade and may be unavailable.


What if you have questions?
If there are any questions, please reply here or contact:
The OIT Technical Support Center (TSC) at 404-894-7173 or support@oit.gatech.edu and reference MyCloud July 2018 Upgrade.
Jul 13, 16:27 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 15:24 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 15:23 EDT
Scheduled - Network Services will be upgrading the Georgia Tech Savannah firewall appliance to the latest verified code. This code introduces a number of bug fixes and security improvements. There will be approximately a 15 minute service interruption during this maintenance window. Affected networks will include: Georgia Tech Savannah Networks.
Jul 9, 14:15 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 15:24 EDT
Scheduled - Network Services will be upgrading the code on Resnet departmental firewall to the latest verified code. This update will introduce a number of bug fixes, security improvements, and feature additions. As these are High Availability pairs, no downtime is anticipated, though some services may experience a brief interruption. Affected networks include Resnet/Eastnet, ATDC, GCMI, residence hall classroom equipment, and Tech Dentistry
Jul 9, 14:01 EDT
Jul 12, 2018

No incidents reported.

Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:00 EDT
Scheduled - The LAWN team will be performing emergency maintenance to replace a critical component of the LAWN/START infrastructure. All devices connected to the GTother, GTvisitor, or Wired LAWN networks, campus-wide, will experience limited/degraded network connectivity while this maintenance takes place. All wireless connectivity, including GTwifi/eduroam, in the GT Hotel will be lost while this maintenance takes place. Devices connected to the GTwifi/eduroam wireless networks, outside of the GT Hotel, should not be impacted. New START device registrations will be unable to be made while this maintenance takes place. Devices with existing registrations, should not be impacted.
Jul 10, 14:12 EDT
Jul 10, 2018
Resolved - The Rich WLC A controller was replaced which was causing all the Access Points in Rich to be down. The LAN and Wireless are operational at this point. NOTE: This outage only affected the wifi for the Rich Building.
Jul 10, 16:52 EDT
Update - We are continuing to investigate this issue.
Jul 10, 15:39 EDT
Investigating - The campus network began having problems again at 1515. OIT network services is investigating. At this point in time, only WiFi appears to be affected. Campus LAN users should be able to access and use the network.
Jul 10, 15:27 EDT
Resolved - The issue was traced to a problem with the routing protocol on a device in the Rich data center. The problem was corrected by 2:27pm. While the problem was occurring, it may have affected network access, lawn connectivity, and access to a variety of OIT services hosted in the Rich data center. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Jul 10, 14:35 EDT
Investigating - Some parts of campus are experiencing network outages, both on wired networks and LAWN. OIT Network Services are investigating the issue.
Jul 10, 14:26 EDT
Jul 9, 2018
Completed - This maintenance was completed at 3:50pm on Friday, 7/6.
Jul 9, 07:40 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 14:51 EDT
Scheduled - WHAT IS HAPPENING?

Banner/Oscar Student Information Systems will be unavailable in order to correct critical errors. The system will go down at 3:00 so the database can be restarted. The restart will take between 30 and 60 minutes.

WHO IS AFFECTED BY THIS INTERRUPTION?

All users of Banner/Oscar as well as Banner Imaging, some BuzzPort/Oscar channel users accessing the Oscar student service, as well as some report users accessing BPROD, will be affected during the service interruption window.

WHAT DO YOU NEED TO DO?

Log off Banner student systems by 3:00 PM. All users will be able to access the Student Information Systems normally after 4:00pm. A notice will be sent to the recipients of this announcement once services are restored.
Jul 6, 14:51 EDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018
Completed - The Netapp storage work was completed at 0915 with no issues. Staff are continuing to monitor the service for any problems.
Jul 7, 10:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:00 EDT
Scheduled - Scheduled maintenance on BCDC Netapp storage for OS upgrades (CDOT Upgrade from 9.1P1 to 9.3P5). This will be a rolling upgrade and should not cause any NFS storage disruption.
Jul 5, 20:56 EDT
Jul 6, 2018

No incidents reported.