All Systems Operational

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
MyCloud   Operational
Top Level Web   ? Operational
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
login.gatech.edu   Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT IS HAPPENING?

All of GT Reports and ancillary systems (Travel and Expense Inquiry, Travel and Expense barcode report, PO Inquiry, etc.) will be unavailable this weekend from Saturday (Jan. 19th), 7 AM to Sunday (Jan. 20th), 5 PM so that application patches may be installed to the GT Reports system.



WHEN IS IT HAPPENING?

The maintenance will occur this weekend from Saturday (Jan. 19th), 7 AM to Sunday (Jan. 20th), 5 PM.



WHO IS AFFECTED BY THIS INTERRUPTION?

All of GT Reports and ancillary systems that interface to GT Reports production are affected by this downtime.



WHAT DO YOU NEED TO DO?

Nothing. EIS will restart all applications, interfaces and services upon conclusion of the maintenance.



WHAT IF YOU HAVE QUESTIONS?

If you encounter issues with the application, please request technical support at: https://getit.oit.gatech.edu/getit and mention GT Reports in the description.
Posted on Jan 17, 07:12 EST
Update - As an update, status.oit.gatech.edu will be cutover to the new service in February of 2019, not December of 2018 as originally planned. The tentative, subject to change date is February 8th, 2019. OIT will be sending out communications regarding the change as development progresses. If you have questions or concerns, please e-mail support@oit.gatech.edu.
Dec 6, 11:39 EST
Scheduled - OIT will be using a different vendor for the support of status.oit.gatech.edu starting in December. The date for the cutover is tentatively set for 12/11/2018 Tuesday, but this date may change. Anyone that is currently using the solution may need to make different API calls as well as re-establish their logins as they will not be transferred over automatically. More information will be sent as the time nears. If you have questions, please e-mail support@oit.gatech.edu or call 404-894-7173.
Nov 19, 14:48 EST
Past Incidents
Jan 18, 2019
Resolved - This incident has been resolved.
Jan 18, 10:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 15:56 EST
Identified - Sites are currently online and working though we are still looking at the root cause. We will continue to update the status as we have updates.
Jan 17, 11:26 EST
Investigating - We are currently investigating this issue.

Sites on Aux:
commencement.gatech.edu
comm.gatech.edu
president.gatech.edu
aux-dev.gatech.edu
awards.gatech.edu
casvc.gatech.edu
charitable.gatech.edu
contact.gatech.edu
directory.gatech.edu
map-dev.gatech.edu
map.gatech.edu
ms6.gatech.edu
ms7.gatech.edu
provost.gatech.edu
reuniongiving.gatech.edu
rh.gatech.edu
specialevents.gatech.edu
swag.gatech.edu
template.gatech.edu
tobaccofree.gatech.edu
Jan 17, 08:38 EST
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019
Resolved - This incident has been resolved.
Jan 14, 17:30 EST
Monitoring - The issue has been resolved. The team is currently monitoring it.
Jan 14, 17:24 EST
Investigating - There is currently a network issue affecting Financial, Authentication, and possibly other services. It is being investigated.
Jan 14, 15:59 EST
Resolved - If you have any further issues regarding cable television, please contact Wreck Techs at 404-894-0044 or visit wrecktechs.gatech.edu.
Jan 14, 16:57 EST
Monitoring - Power has been restored to the CATV node that serves residential buildings on west campus. All buildings should have cable TV service restored. We will continue to monitor the service throughout the day.

If you have any further issues regarding cable television, please contact Wreck Techs at 404-894-0044 or visit wrecktechs.gatech.edu.
Jan 11, 11:33 EST
Investigating - Cable television service (GTCN) is currently unavailable in residential areas on West Campus. The appropriate teams are currently investigating. We apologize for any inconvenience this may cause. Further updates will be provided as work progresses.
Jan 11, 10:55 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 10, 2019
Resolved - This has been resolved.
Jan 10, 19:34 EST
Update - We are continuing to investigate this issue.
Jan 10, 19:31 EST
Update - DUO.com has announced issues on their service, so our campus login service has failed back to one factor while they investigate.
Jan 10, 17:08 EST
Investigating - DUO is currently experiencing an issue causing authentication latency. DUO support team is investigating the incident.
Jan 10, 16:24 EST
Resolved - This has been resolved.
Jan 10, 19:33 EST
Update - We are continuing to monitor for any further issues.
Jan 10, 19:33 EST
Monitoring - Passport logins are required to be two factored, so will be unreliable during the duo.com outage. Once the cloud service has resolved their issue, then passport.gatech.edu logins should begin working reliably once more. Retrying your login, may work, by retrying at the current time.
Jan 10, 17:32 EST
Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - No further recurrence of issues was seen. If you have any further issues, please contact the OIT Technology Support Center at 404-894-7173 or email support@oit.gatech.edu for assistance.
Jan 7, 16:08 EST
Monitoring - OIT Network Services has restored service to all known affected buildings. Any machines on DVLAN-enabled ports that are still experiencing issues should be able to restore connectivity by unplugging the network cable, waiting 10-15 seconds, and reconnecting it to force a re-assignment to the proper VLAN.

We will continue to monitor DVLAN for any recurrence. If you have any further issues, please contact the OIT Technology Support Center at 404-894-7173 or email support@oit.gatech.edu for assistance.
Jan 2, 15:15 EST
Investigating - Beginning around 12:30pm today, certain buildings utilizing DVLAN for dynamic VLAN assignment have had devices assigned to Wired LAWN rather than the proper network to which the devices were registered. This has also affected LAWN in some buildings as some wireless access points also utilize DVLAN.

OIT Network Services is currently investigating this issue and is working through the affected buildings to restore service. We will update status.gatech.edu with any further information as work progresses.

Affected buildings include, but may not be limited to:
- Admin/Tech Tower
- Boggs
- College of Business
- Crosland Tower
- EBB
- Klaus
- TSRB
- Van Leer
Jan 2, 13:40 EST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.