Georgia Tech IT
Active Incident

Updated a few seconds ago

IAT performance degradedOperational

Incident Status

Operational

Components

Identity

Services

GTED


October 21, 2021 1:14PM EDT
[Monitoring] The vendor link that was used by Digital signage, Housing, and IAT has been restored and all services have been fully brought back online. The IOC will continue to monitor the issue for the time being and any additional issues should be relayed to the IOC.

October 21, 2021 10:17AM EDT
[Identified] IAM staff have made progress for the IAT service but are still working with the vendor to fully resolve this problem. If you have questions or concerns, please file a ticket via services.gatech.edu

October 20, 2021 12:47PM EDT
[Investigating] Employees using iat.gatech.edu may see performance issues. We are seeing logins to IAT.gatech.edu working, but some queries may be very slow as connectivity to cloud apis are impaired. IAM is investigating. Some users may see API error.

Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email and Calendaring

Operational

Identity

Operational

Network

Operational

Web Hosting

Operational

Enterprise Data Management

Operational

IT Service Management

Operational

VideoConferencing

Operational

GTPE

Operational

Cloud Storage

Operational

External Services

AWS CloudFront

AWS EC2

Azure

BlueJeans

Box

DocuSign

Dropbox

Duo

Honorlock

Instructure (Canvas)

Kaltura

LastPass

Let's Encrypt

MS Office365

MuleSoft

Salesforce

Sectigo

WebEx

Scheduled Maintenance

Github-Research and IT-Github: upgrading Planned Maintenance

Schedule

September 21, 2021 8:00PM - 11:59PM EDT

Components

Campus Services

Services

GitHub Enterprise

Description

On September 21st, OIT will be upgrading Github-Research and IT-Github to 3.1.7 and turning on GitHub Actions for the Github-Research instance. OIT will not be providing self-hosted runners at the Enterprise level, and these should be created as needed for organizations and repositories within this instance. Please make sure any work is saved prior to the outage. If you have any questions or concerns, please submit a request at https://services.gatech.edu.
Github Maintenance Planned Maintenance

Schedule

September 28, 2021 8:00PM - 11:00PM EDT

Components

Campus Services

Services

GitHub Enterprise

Description

On September 28th, OIT will be upgrading Github to 3.1.7 and enabling GitHub Actions. OIT will not be providing self-hosted runners at the Enterprise level, and these should be created as needed for organizations and repositories within this instance. Please make sure any work is saved prior to the outage. If there are any issues after this change, please contact as at support@gatech.edu.
Border Firewall MaintenancePlanned Maintenance

Schedule

October 28, 2021 8:00PM - 9:00PM EDT

Components

Network

Services

Firewall

Description

Network Services will be rebooting a border firewall appliance to correct an error condition. As as it is part of a High Availability pair, no downtime is anticipated, though some services may experience a brief interruption. CHG0026208
Departmental Firewall Maintenance: East InterconnectPlanned Maintenance

Schedule

October 28, 2021 8:00PM - 9:00PM EDT

Components

Network

Services

Firewall

Description

Network Services will rebooting a unit of the East Interconnect departmental firewall pair to correct an error condition. As this is a High Availability pair, no downtime is anticipated, though some services may experience a brief interruption. CHG0026210
VPN Service Maintenance - Disable AnyConnect access for 'csr' VPN scopePlanned Maintenance

Schedule

November 2, 2021 8:00PM - 9:00PM EDT

Components

Network

Services

VPN

Description

Beginning November 2nd, users who are part of the csr role will no longer be able to use AnyConnect and should migrate to GlobalProtect. This change will affect users who are part of the 'csr' role. More information can be found in our Getting Started guide, KB0026837 https://b.gatech.edu/3zD8r9j More information about the schedule and scope can be found in our Sunset AnyConnect article, KB0028270. https://b.gatech.edu/2Zo5y0a
PACE Maintenance 11/3-11/5Planned Maintenance

Schedule

November 3, 2021 5:50AM - November 5, 2021 11:59PM EDT

Components

Academic Services

Services

PACE

Description

As previously announced, our next PACE maintenance period is scheduled to begin at 6:00 AM on Wednesday, November 3, and end at 11:59 PM on Friday, November 5. As usual, jobs that request durations that would extend into the maintenance period will be held by the scheduler to run after maintenance is complete. During the maintenance window, access to all PACE-managed computational and storage resources will be unavailable. This includes Phoenix, Hive, Firebird, PACE-ICE, COC-ICE, and Buzzard. Please see below for a tentative list of activities: ITEMS REQUIRING USER ACTION: • TensorFlow upgrade due to security vulnerability. PACE will retire older versions of TensorFlow, and researchers should shift to using the new module. We also request that you replace any self-installed TensorFlow packages. Additional details and instructions will follow in a separate message. ITEMS NOT REQUIRING USER ACTION: • [Datacenter] Databank will clean the water cooling tower, requiring that all PACE compute nodes be powered off. • [System] Operating system patch installs • [Storage/Phoenix] Lustre controller firmware and other upgrades • [Storage/Phoenix] Lustre scratch upgrade and expansion • [System] System configuration management updates • [System] Updates to NVIDIA drivers and libraries • [System] Upgrade some PACE infrastructure nodes to RHEL 7.9 • [System] Reorder group file • [Headnode/COC-ICE] Configure c-group controls on COC-ICE headnode • [Scheduler/Hive] separate Torque & Moab servers to improve scheduler reliability • [Network] update ethernet switch firmware • [Network] update IP addresses of switches in BCDC If you have any questions or concerns, please contact us at pace-support@oit.gatech.edu. Best, -The PACE Team
Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Enterprise Service Desk Email: support@oit.gatech.edu Phone: 404-385-5555 Location: Atlanta Campus, Clough Building Room 215
Map of Georgia Tech

Georgia Institute of Technology
North Avenue, Atlanta, GA 30332
Phone: 404-894-2000