Investigating - We have had a backend system failure, Sunday Jan 21 2018. This does not affect authentications or authorization. However, data updates will be delayed. The most noticeable would be delays in guest account creation in Passport, or changes to data may be delayed in .
Jan 21, 13:37 EST

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Service Maintenance for Banner Production

WHAT IS HAPPENING?
Production Banner will be unavailable in order to apply application Financial Aid patch 8.31.2 and the related BOR HOPE modification.

WHEN IS IT HAPPENING?
The maintenance will occur between 8:00PM and 10:00PM on Tuesday, January 23rd.

WHO IS AFFECTED BY THIS INTERRUPTION?
All Banner production (BPROD) access is affected by this maintenance. Internet-Native Banner (INB), Self-Service Banner (SSB), Banner job submission, Needs Analysis and third-party applications that interface to Banner (examples: BuzzPort Channels, TouchNet, Imaging, GTED, GT Reports, Data Warehouse, etc.) will be interrupted by this maintenance.

WHAT DO YOU NEED TO DO?
Nothing. EIS will restart all applications, interfaces and services upon conclusion of the maintenance.
Posted on Jan 18, 15:18 EST
Past Incidents
Jan 21, 2018
Completed - During the scheduled maintenance we had a failure of a line card in ei-rtr. This caused an outage for networks and buildings that are homed on ei-rtr, and the maintenance took longer than expected to complete. This hardware failure caused residual issues which affected Resnet and portions of LAWN, as well as a few other networks on campus. The line card has been replaced. At this time, ei-rtr is back to normal operation.
Jan 21, 01:46 EST
Update - We are experiencing a hardware failure of a line card for ei-rtr and network services is working to resolve this issue as soon as possible. Residual effects of this failure are intermittently affecting some other distribution routers, primarily resnet-rtr.
Jan 20, 22:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 EST
Scheduled - This Saturday evening, starting at 2000, the OIT Network Services team will perform scheduled maintenance on the ei-rtr ( East Interconnect router ) and si-rtr ( South Interconnect router). The work will consist of three parts: upgrading the code on each router, applying static MACs to address an issue where both routers are dropping packets, and removing unused ASASM blades, the space for which will be used in future expansions.

Upgrading the code will require a reboot, the service impact of which is that all networks that hang off of ei-rtr as well as si-rtr will not be available during the reboot. The code upgrade was done several days ago on a production router so there is history in regards to this work being done successfully. In addition this, if needed, OIT Network Services has a backout plan in place to be used if necessary.

After all work is completed, Network Services will test for any issues and if there are any, work to resolve them as fast possible. You may check status.oit for updates and or subscribe to the campus network status.oit communication thread. If you have questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Jan 19, 17:21 EST
Jan 19, 2018
Resolved - This incident has been resolved.
Jan 19, 16:48 EST
Monitoring - As of Wednesday afternoon, OIT TSS has applied a fix supplied by the vendor for the aforementioned MyPrintCenter issues. The printing service has been restored. Please let us know if you continue to see the aforementioned issues or new issues by e-mailing printsupport@oit.gatech.edu.
Jan 10, 16:22 EST
Update - In addition to the aforementioned issues, users are not able to print PDFs. The OIT TSS staff are continuing to work on the problem. if you have questions or concerns, please send e-mail to support@oit.gatech.edu.
Jan 9, 16:26 EST
Identified - Due to an issue, users are currently unable to log in to or release prints from myprintcenter.gatech.edu. The OIT TSS team is working with the MyPrintCenter vendor to resolve the problem. As a workaround, users can log in to Library 2017 desktop and print their document from there or use the local print drivers available on software.oit.gatech.edu.
Jan 9, 12:01 EST
Jan 18, 2018
Resolved - The BCDC router issue was resolved as of 2050 tonight having begun at 1734 this evening. All services have been restored with the exception of a monitoring tool for Citrix. The Citrix service itself is functional. If you continue to have problems or see new issues, please e-mail support@oit.gatech.edu or call 404-894-7173.
Jan 18, 22:07 EST
Update - ServiceDesk has been restored for use. In addition to this, some users have reported issues with mail, T-Square, and wireless all of which is currently being looked at it.
Jan 18, 20:51 EST
Investigating - One half of the BCDC Virtual Switch Link failed at 534p this evening, Thu 1/18. OIT Network Services was contacted and is in communication with the vendor for that infrastructure. They are also actively troubleshooting the hardware. Most campus IT services dependent upon the link are redundant and never lost connectivity but a few are currently being affected including ServiceDesk and MyDesk. ServiceDesk is currently being switched to another data center in an effort to restore functionality. If you have issues or concerns, please call 404-894-4669.
Jan 18, 20:33 EST
Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018
Completed - The scheduled maintenance has been completed.
Jan 15, 23:03 EST
Update - Due to changes in how Apple treats system extensions in High Sierra, users are going to have to go through an extra step to approve the Cisco system extension when updating from AnyConnect 4.4 to 4.5. This is not a factor with earlier versions of macOS.

We have created a brief FAQ to cover this issue.

https://faq.oit.gatech.edu/content/how-do-i-permit-cisco-anyconnect-45-system-extension-macos-high-sierra-1013

Thanks,
VPN Team
Dec 19, 12:23 EST
Scheduled - AnyConnect Secure Mobility Client Update to version 4.5.03040 for Windows, macOS, and Linux 64 bit clients deployed for campus VPN services. This update introduces a number of bug fixes and security improvements as well as adding support for macOS High Sierra. Affected services include:

anyc.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Dec 6, 15:12 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 23:03 EST
Update - Due to changes in how Apple treats system extensions in High Sierra, users are going to have to go through an extra step to approve the Cisco system extension when updating from AnyConnect 4.4 to 4.5. This is not a factor with earlier versions of macOS.

We have created a brief FAQ to cover this issue.

https://faq.oit.gatech.edu/content/how-do-i-permit-cisco-anyconnect-45-system-extension-macos-high-sierra-1013

Thanks,
VPN Team
Dec 19, 12:16 EST
Scheduled - AnyConnect Secure Mobility Client Update to version 4.5.03040 for Windows, macOS, and Linux 64 bit clients deployed for departmental VPN services. This update introduces a number of bug fixes and security improvements as well as adding support for macOS High Sierra.

dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu
pace.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Dec 6, 15:10 EST
Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - The scheduled maintenance has been completed.
Jan 13, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 EST
Scheduled - Scheduled maintenance to upgrade code and apply static MACs on the North Interconnect router. The following buildings will be affected: 500 Tech Pkwy, 505 10th St., 575 14th St., 711 Marietta St., Aware Home, AWPL,Beringause, Biltmore, BME, Brock, Bunger-Henry, Caddell, CCB, Chemistry Annex, Cherry Emerson, Coliseum, Couch, CRB, EBB, Facilities, GCATT, Howey Physics, IBB, IPST, King, Klaus, MARC, Mason, MiRC, MRDC, MSE, Nano, O’Keefe, President’s House, SAC/CRC, SEB, Softball Complex, Student Health Center, Tennis Center, Van Leer.

Also, functionality of the following parking gates will be affected: Center St., North Deck, Howey, 10th & Home, North Deck meter, North Parking Deck.
Jan 12, 14:26 EST
Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - login.gatech.edu was experiencing intermittent issues at 12:50pm.
It has been fixed as of 3:14pm.
It was due to unexpected load issues from user testing.
Jan 11, 15:20 EST
Investigating - CAS ( login.gatech.edu ) is unavailable right now which is affecting all new logins to services that depend upon CAS. Admins are currently looking at the issue. Existing logins are not affected.
Jan 11, 14:53 EST
Jan 9, 2018
Resolved - The first full run of the automated instructor and student enrollment completed at 17:02:35. Results are normal. so we are resolving this issue. Enrollments will now be updated every three hours.
Jan 9, 17:12 EST
Monitoring - We have completed a full and complete refresh of Student and Instructor enrollments.

If you were experiencing an issue and logged a ticket to report the issue - thank you! Please check your access in t-square and reply to your ticket email if the problem has been resolved or if you are still experiencing an issue.

We have determined that we must reduce the frequency of the refresh from every hour to to once every 3 hours.

We will be monitoring the reduced schedule and will leave this service in degraded status until we know it is stable.
Jan 9, 14:08 EST
Investigating - T-square - We are experiencing an issue with this service. Instructor and Student enrollment updates are not completing

We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Jan 9, 12:27 EST
Resolved - Voicemail and automated attendant services have been restored. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Jan 9, 10:49 EST
Investigating - WHAT IS HAPPENING?
The Georgia Tech voicemail system is down

WHAT FEATURES ARE AFFECTED?
Unanswered calls will ring without being answered.
Automated Attendants (phone trees) will not pick up calls and route them to messages or individuals

REPORTED BUILDING AFFECTED (Customers):
All phone lines attached to the Georgia Tech Voicemail system are affected

WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Telecom is working diligently to resolve this problem.

WHAT SHOULD YOU DO?

Nothing. OIT Telecom will notify you as soon as service is restored.
Jan 9, 09:53 EST
Jan 8, 2018

No incidents reported.

Jan 7, 2018
Completed - The VMware ESX Host patching in both datacenters and in the VDI environment has been completed.
Jan 7, 13:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 19:00 EST
Scheduled - Emergency VMware ESX maintenance will occur on Saturday, January the 6th in order to patch targeted VM's. The scheduled work will mitigate the recently announced Meltdown/Spectre side-channel vulnerability. No service outages are expected from the work.
Jan 6, 18:58 EST