Georgia Institute of Technology

Scheduled - The OIT Identity Management team ( IAM ) will upgrade CAS ( login.gatech.edu ) this evening from 2000-2100 ( CHG0011915 ).

The change will add the following features: more clarity for students on 2FA requirements, simpler DUO framing for accessibility requirement, and fix an issue with TEAMS.

No downtime is expected for any users. In the unlikely event that an issue occurs, the IAM team has a backout procedure in place to return to a known good configuration. In addition to this, the CAS service is redundant and testing will be done on the standby, non-live, server first before attempting any changes on the live server which is currently serving campus. If you have questions or concerns before or after the work, please e-mail support@oit.gatech.edu or call 404-894-7173.
Aug 16, 10:10 EDT

Scheduled - Tableau Production needs to be restarted to apply an account change. Status.gatech.edu will be updated once services have been restored.
Aug 15, 14:58 EDT

Scheduled - Tableau Production needs to restart to apply a configuration change. The server will be down approximately 30 minutes.
Aug 13, 09:45 EDT

Scheduled - What is Happening?

Techworks, HR, and Financials will be unavailable for the purpose of upgrading the PeopleTools to PT8.56 in the PAPROD and HPROD environments. This will consist of applying the PT8.56 binaries to paprodr1-4 and hrprodr1-4 on rhel7 and applying the PT8.56 db updates to the PAPROD and HPROD databases.

When is it Happening?
Friday, August 10, 2018 05:00PM – Sunday, August 12, 2018 11:59PM

Who Is Affected By This Interruption?
Users of Techworks, HR, and Financials will be impacted by this planned work. Techworks serves as the portal to accessing HR and Financials.

What Do You Need To Do?
No additional steps are necessary.

What if you have any questions?
Please feel free to contact OIT Operations at 404-894-4669.
Change Request: CHG0011842
Contacts: OIT – HRIS Team, EIS-DBAs
Aug 10, 18:03 EDT

Scheduled - Tableau Production will be down for maintenance from Friday, 8/10 at 5PM until Monday, 8/13 at 8AM. The status will be updated if maintenance completes earlier than the scheduled end time. Please direct any questions about this Tableau Production outage to support@edm.gatech.edu or http://support.edm.gatech.edu.
Aug 5, 19:38 EDT

Scheduled - SUBJECT: Plesk Web Hosting Service Upgrade

WHAT IS HAPPENING?
 
Starting Saturday, August 11 at 8:00 PM , we will be upgrading our current version of Plesk.

The current version of Plesk will be End of Life on January 1, 2019. We will be transferring all hosted sites to new servers running the supported version of the Plesk application.
• All sites will move from their current server to a new server. The new server name will be appended with a "2" before. For example: if your site is currently hosted on web-plesk1 it will reside on web-plesk21 after the transfer.
• You will see and have access to the Plesk panel for your exiting site from hosting.gatech.edu after the transfer.
• Your site may have a brief outage during this period as it is transferred.
• Existing Plesk backups will not be moved. Please download a local archive of any backup files you wish to keep.
• Hosting.gatech.edu website will be replaced during this maintenance window. Edits to Plesk customer records (adding/removing owners and admins) will be frozen for 24 hours before the maintenance window.

If you have a site that is no longer needed on Plesk, please let us know if it can be removed by sending your request to support@oit.gatech.edu. This will help clean up the system as well as speed up the process.
 
WHO IS AFFECTED BY THIS INTERRUPTION?
This change will impact:
• All websites hosted off web-plesk1 through web-plesk 12, web-gtri2
• There may be a brief outage during this window as sites are transferred.
 
WHEN IS IT HAPPENING?
This change will take effect between Saturday August 11, 2018 from 8 P.M. and Sunday August 12, 2018 02:00 P.M.
 
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
After the upgrade:
• You will need to set up a new backup schedule for your site after the transfer. Existing Plesk backups will not be moved. Please download a local archive of any backup files you wish to keep.
• If you manage the DNS records for your site, you will need to configure those entries to match your new hosting server. For OIT managed DNS, we will update records to the correct entry after the upgrade.

WHAT IF YOU HAVE QUESTIONS?
If there are any issues after this change, please contact us at the OIT Technical Support Center (TSC) at 404-894-7173 or support@oit.gatech.edu and reference Plesk Upgrade.

We will post this update on status.gatech.edu as well and it can be subscribed to for updates.

HOW CAN I FIND OUT MORE?
https://faq.oit.gatech.edu/content/next-version-plesk-web-hosting
Jul 14, 20:00 EDT

Scheduled - Quarterly maintenance of PACE systems. During this period, we'll perform upgrades to the DNS appliances in Rich and the BCDC, add redundant storage links to specific clusters, replace batteries to DDN/GPFS storage controllers, add a dedicated protocol node to the GPFS system to increase capacity and response time for non-InfiniBand connected systems, add capacity to the GPFS file system in BCDC, perform network upgrades and out of support device replacement, and add storage to management and administrative applications.
Jul 30, 09:02 EDT

Scheduled - Update AnyConnect Secure Mobility Client from version 4.5.03040 to 4.6.01103 on Campus VPN appliances. In addition to the usual bug fixes and security improvements, this version eliminates the frequently broken ActiveX and Java based install procedure for new web based installs, instead providing instructions and a link for the user to download install the AnyConnect image. This does not change how the client is updated for existing installs. Additionally, we will be removing the images for MacOS PowerPC (OS X 10.5 and older), WinCE, and Symbian, which are no longer supported by Cisco.

Services affected include:
anyc.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Jul 9, 16:50 EDT

Scheduled - To increase the number of IP addresses available to students and faculty/staff who are connecting to the VPN using two-factor authentication, the IP pools allocated to the single-factor and two-factor students and faculty/staff groups will be swapped.

The current assignments for those groups are:

Single-Factor:
facstaff 143.215.20.0/22
students 143.215.24.0/22

Two-factor:
2fa-facstaff 143.215.29.0/24
2fa-students 143.215.30.0/24

After the change, the assignments will be:

Single-factor:
facstaff 143.215.29.0/24
students 143.215.30.0/24

Two-factor:
2fa-facstaff 143.215.20.0/22
2fa-students 143.215.24.0/22

Network Services will be updating all rules on fw.noc that utilize these groups before the IP pools are adjusted in a manner that provides overlap, to avoid blocking legitimate traffic to any services. The only service interruption will be when the IP pools are updated on the VPN appliances themselves. That change will kick off any users connected who fit into either of these groups and they will have to reconnect to the service.
Jul 27, 13:04 EDT

Scheduled - Update AnyConnect Secure Mobility Client from version 4.5.03040 to 4.6.01103 on Departmental VPN appliances. In addition to the usual bug fixes and security improvements, this version eliminates the frequently broken ActiveX and Java based install procedure for new web based installs, instead providing instructions and a link for the user to download install the AnyConnect image. This does not change how the client is updated for existing installs. Additionally, we will be removing the images for MacOS PowerPC (OS X 10.5 and older), WinCE, and Symbian, which are no longer supported by Cisco.

Services affected include:
dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu
pace.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Jul 9, 16:48 EDT