Georgia Institute of Technology

Update - OIT continues to monitor the OIT VMware and storage environment for any issues. Critical services have remained stable since the initial resolution of the incident. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Nov 5, 14:27 EST

Update - As an update, OIT continues to monitor the OIT VMware and storage environment for any issues. At this point, critical services have been restored to functionality. Going forward, OIT will be reviewing the incident and subsequently putting in place measures to mitigate or eliminate this kind problem. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 31, 12:00 EDT

Monitoring - As an update, OIT restored the GT Reports service to a fully functional state yesterday afternoon, 10/27 Saturday. In addition to this, OIT was also able to restore the Kronos time reporting service. Going forward, OIT is monitoring for any issues, services that are dependent on the OIT virtual machine and storage architecture. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 28, 22:56 EDT

Update - As an update, the OIT TSS team has fully restored printing services for campus as of 1400.

In addition to this, the OIT EIS team found a workaround for PeopleSoft Financial Processing so that the following financial services are now available again: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), General Ledger processes. As well as check printing and EFT files for the Athletic Association, Business Services ( Accounts Payable, Travel & Expense, and BuzzMart ) and Financial Aid.

Payroll has been available throughout the entire incident.

In addition this, the COE and OIT worked together to restore the COE licensing servers and their related services including AUTOCAD and Abaqus.

The GT Reports service is still unavailable, but EIS is working on restoring this service as soon as possible.

OIT is continuing to work to resolve all problems as soon as possible. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 26, 14:37 EDT

Update - We are continuing to work on the storage issue and have identified the following services as still having problems: PeopleSoft, GT Reports, and Kronos. The impact to PeopleSoft Financial operations includes: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), and several General Ledger processes but not Payroll. The check printing and EFT files have impacted the Athletic Association, Business Services (Accounts Payable, Travel & Expense, and BuzzMart) and Financial Aid departments. Some COE licensing servers and campus printing have been affected also by the storage problem.

We have begun a recovery process and are actively working to resolve the problem as soon as possible. If you have questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Oct 26, 12:15 EDT

Identified - OIT has continued to work on the storage issue from yesterday afternoon and identified the following services as still having problems: PeopleSoft, GT Reports, and Kronos. The impact to PeopleSoft Financial operations includes: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), and several General Ledger processes but not Payroll. The check printing and EFT files have impacted the Athletic Association, Business Services (Accounts Payable, Travel & Expense, and BuzzMart) and Financial Aid departments. Some COE licensing servers and campus printing have been affected also by the storage problem.

OIT has begun a recovery process and are actively working to resolve the problem as soon as possible. If you have questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Oct 25, 23:47 EDT

Investigating - We are current experiencing issues with some of the virtual systems due to a storage issue. The storage team is working to correct this matter. The following services may be affected:

PeopleSoft Crystal Reports, Rockwell Historian server, GT transportation app, and Pharos Printing.
Oct 25, 17:09 EDT