All Systems Operational

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
ctr.gatech.edu Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner Production Downtime May 20, 06:00-10:00 EDT
WHAT IS HAPPENING?
Multiple items will be applied to Banner Production (BPROD) during the normal maintenance window from 6:30 AM to 10:30 AM on Saturday, May 20th. The items are:
1) Financial Aid Patch 8.29
2) ITS HOPE Disbursement Enhancement for Fin. Aid 8.29
3) Student Accounts Patch for TGPHOLD
4) Georgia Enhancements 8.50, 8.51 and 8.52
5) Oracle April CPU patch (database)

WHEN IS IT HAPPENING?
The maintenance will occur between 6:30 AM and 10:30 AM on Saturday, May 20th.

WHO IS AFFECTED BY THIS INTERRUPTION?
All Banner production (BPROD) access is affected by this maintenance. Internet-Native Banner (INB), Self-Service Banner (SSB), Banner job submission, Needs Analysis and third-party applications that interface to Banner (examples: BuzzPort Channels, TouchNet, Imaging, GTED, GT Reports, Data Warehouse, etc.) will be interrupted by this maintenance.

WHAT DO YOU NEED TO DO?
Nothing. EIS will restart all applications, interfaces and services upon conclusion of the maintenance.

WHAT IF YOU HAVE QUESTIONS?
If you have any questions concerning this maintenance please call me (4-5789) or send me an e-mail (steven.goeke@oit.gatech.edu).
Posted on May 12, 10:24 EDT
Network Services will be upgrading the rich-rtr departmental firewall module to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: T-Square, Citrix, Buzzport, Passport, CAS, Techworks, and Banner
Posted on Apr 19, 15:58 EDT
WHAT IS HAPPENING?

Plesk Web Hosting will be undergoing maintenance starting at May 25, 5:00 AM until May 25, 7:00 AM to increase disk space. This could result in websites on these servers to be down for a brief (15 minutes) window.

WHO IS AFFECTED BY THIS INTERRUPTION?

Any website on Plesk Web Hosting servers.
- web-plesk1
- web-plesk2
- web-plesk3
- web-plesk4
- web-plesk5
- web-plesk6
- web-plesk7
- web-plesk8
- web-plesk9
- web-plesk10
- web-plesk11
- web-gtri2

WHEN IS IT HAPPENING?

May 25th from 5:00 AM to 7:00 AM

WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?

No action is needed on your behalf after the service is back online.

WHAT IF YOU HAVE QUESTIONS?

If there are any questions concerning this service interruption, please submit a ticket to us by signing into hosting.gatech.edu.
Posted on May 22, 09:07 EDT
Past Incidents
May 22, 2017
Resolved - The issue with file downloads in T-Square has been resolved, However, customers may have to logout of T-Square and log back in before they are able to download files again.
May 22, 12:28 EDT
Investigating - T-square - We are experiencing an issue with this service. Document downloads are not working. We have identified the issue and are investigating. We will update this incident when we have identified the root cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
May 22, 12:13 EDT
May 21, 2017

No incidents reported.

May 20, 2017
Completed - The scheduled maintenance has been completed.
May 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT
Scheduled - Lynda.com will undergo maintenance midnight 5/20 EST to 3a EST on Saturday morning 5/20 in order to switch data centers which host the site. Lynda.com is expected to only experience one hour of downtime, from midnight EST to 1a EST, but the three hour window has been reserved for all work. If you have questions or concerns, please call the TSC at 404-894-7173 or e-mail support@oit.gatech.edu.
May 2, 12:44 EDT
May 19, 2017

No incidents reported.

May 18, 2017
Resolved - WHAT IS HAPPENING?

Dial tone has been restored on Avaya/Nortel IP (CICM) Telephone Phone Sets as of 10:45 AM today, 5/18/2017

WHAT SHOULD YOU DO IF YOU ARE STILL EXPERINECING NO DIAL TONE?

If you are still experiencing no dial tone on your Avaya/Nortel IP (CICM) Telephone Phone Sets please contact Customer Care at 404.894.7173, Option 3
May 18, 11:02 EDT
Identified - WHAT IS HAPPENING?

All Nortel/Avaya IP (CICM) phones are currently out of service.


WHAT FEATURES ARE AFFECTED?

Although the Display is active, the phone has no dial tone and is unable to receive or make calls



REPORTED BUILDING AFFECTED (Customers):



All of Campus


WHAT IS THE ESTIMATED TIME FOR SERVICE RECOVERY?

OIT Telecom is working diligently to resolve the issue affecting the IP (CICM) sets, and this incident has been escalated with the vendor.


WHAT SHOULD YOU DO?


OIT Telecom will notify you as soon as service is restored.



Thank you for your patience and we apologize for the inconvenience.
May 18, 09:11 EDT
Investigating - Around 0830 this morning, a telecom issue was discovered affecting the TSC (404 894-7173), Campus Directory Services (404 894-2000), and Operations (404 894-4669). The exact scope of the issue is unknown, so other lines may also be affected, though so far it only seems to be digital lines. Telecom is investigating the issue. Customers calling into 4-7173 are able to leave a voicemail message, and an incident will be created in footprints. However, attempts to call 4-4669 will hang, and as such classroom problems are unable to be reported by phone at this time.
May 18, 09:07 EDT
Completed - The scheduled maintenance has been completed.
May 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 EDT
Scheduled - Network Services will be upgrading the BCDC departmental firewall module and the DC departmental firewall module to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include:T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, VLAB, VPN, and portions of LAWN.
Apr 19, 15:55 EDT
May 17, 2017
Resolved - There were no further issues after the failed equipment was replaced.
May 17, 21:43 EDT
Monitoring - Campus television has been restored to West Campus. However, support may have to briefly take it down again to ensure a more permanent fix, but will schedule the outage ahead of time if they do.
May 17, 08:48 EDT
Identified - Due to a hardware failure, cable television service is currently unavailable in all residence halls on West Campus. We are currently working towards a solution but do not presently have an estimated time of service restoration.
May 16, 20:08 EDT
May 16, 2017
Resolved - Approximately 4,500 users were erroneously notified last night and this morning (May 15/16) that their Office 365 Services were beginning to expire within 30 days. If your Office 365 services are legitimately expiring, you should receive a follow-up notice later this week with the correct expiration date.

Notices have been sent to the users who received the incorrect message.
May 16, 14:20 EDT
Monitoring - Approximately 4,500 users were erroneously notified last night and this morning (May 15/16) that their Office 365 Services were beginning to expire within 30 days. If your Office 365 services are legitimately expiring, you should receive a follow-up notice later this week with the correct expiration date.

We apologize for the misinformation and are working to identify a solution to prevent this from reoccurring in the future.
May 16, 07:57 EDT
Investigating - We have been made aware that some users were erroneously notified last night and this morning (May 15/16) that their Office 365 Services were beginning to expire within 30 days.

We apologize for the misinformation and are working to identify why this occurred and how to keep it from reoccurring in the future.
May 16, 06:32 EDT
Completed - The scheduled maintenance has been completed.
May 16, 06:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - AnyConnect Secure Mobility Client update to version 4.4.02039 for OS X/macOS systems only. This is to resolve a bug that affects users who have Touch Bar equipped Macs who are using the 1Password application. Specifically, the 1password application may hang if used after the VPN tunnel is established.

Campus and Departmental VPN services affected include:

anyc.vpn.gatech.edu
dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
rbi.vpn.gatech.edu
sbsg.vpn.gatech.edu

The client will automatically install on user's machine when user connects. There is no service outage associated with this update.

Cisco bug details can be read here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvd99796

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
May 12, 12:56 EDT
Completed - The scheduled maintenance has been completed.
May 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 EDT
Scheduled - Network Services will be upgrading the North Interconnect and East Interconnect departmental firewall modules. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: CEE, CRC, Love, Biology, EAS, Chemistry, Police, CHBE, Facilities, ROTC, IBB, Physics, IPST, GTRC, EBB, RNOC, EDI, Business Office, Parking, WREK, GTPE, OIT workstations, and portions of LAWN.
Apr 19, 15:53 EDT
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017
Completed - Maintenance complete. All services are operational. Thank you for your patience. Please report any issue to pace-support@oit.gatech.edu
May 12, 17:56 EDT
Update - Patches and security fixes will be deployed to all PACE systems. A few racks in the Rich 133 data center will be powered off to correct power distribution issues. Storage systems will receive firmware updates.
More details available here: http://blog.pace.gatech.edu/
May 11, 06:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:00 EDT
Update - Maintenance will proceed as planned: May 11 @ 6am to May 13 @ 11.55pm. Updates will be posted to this page.
May 9, 15:12 EDT
Scheduled - Maintenance to be determined. Please watch pace.gatech.edu
Jan 18, 15:58 EST
May 11, 2017
Completed - The scheduled maintenance has been completed.
May 11, 04:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:30 EDT
Scheduled - AnyConnect Secure Mobility Client Update to version 4.4.02034 for Windows, OS X, and Linux 64 bit clients deployed for campus VPN services, as well as an upgrade of these campus VPN appliances to the latest verified code. Both of these updates introduce a number of bug fixes and security improvements to client and server code. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include :

anyc.vpn.gatech.edu
ipsec.vpn.gatech.edu [server code update only]
ssl.vpn.gatech.edu [server code update only]

AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Apr 13, 14:06 EDT
May 10, 2017

No incidents reported.

May 9, 2017
Completed - The scheduled maintenance has been completed.
May 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 EDT
Scheduled - AnyConnect Secure Mobility Client Update to version 4.4.02034 for Windows, OS X, and Linux 64 bit clients deployed for departmental VPN services, as well as an upgrade of these departmental VPN appliances to the latest verified code. Both of these updates introduce a number of bug fixes and security improvements to client and server code. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include :

dept.vpn.gatech.edu

AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018 for this cycle.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Apr 13, 14:04 EDT
Completed - The scheduled maintenance has been completed.
May 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 EDT
Scheduled - Network Services will be upgrading the South Interconnect and Resent departmental firewall modules to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: GTAA, AE, Library, Career Services, Admin, IAC, College of Design, OIT - EIS, College of Sciences, Psychology, College of Engineering, Math, Development, ISyE, Student Life, Chemistry, and Resnet.
Apr 19, 15:50 EDT
May 8, 2017

No incidents reported.