All Systems Operational

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Academic Services

Operational

Campus Services

Operational

Campus Services - ITG

Operational

Campus Audio Visual Services

Operational

Email

Operational

Identity

Operational

Network

Operational

Web Hosting

Operational

EDM

Operational

IT Service Management

Operational

External Services

AWS CloudFront

AWS EC2

Scheduled Maintenance

Schedule

July 23, 2019 8:00PM - 9:00PM EDT

Components

Web Hosting

Services

Plesk

Description

The issue: We discovered recently that our service servers were attempting to start the mariadb.service more than one way. In some cases this resulted in the service not starting at all.  When this happened, the plesk application was unable to serve the hosted sites. This maintenance will set all servers to start the service only one way. What we will do:  This fix will reset all servers to use the preferred method of starting MariaDB: systemd. It will also disable the ability of the servers to inadvertently attempt to start MariaDB from sysvinit. It incorporates both input from the Vendor and our Platform Team in addition to extensive research by the Software as a Service team. What you need to do:  There is no action required by you. We just wanted to make you aware of the upcoming reboot on Tue July 23 @ 8PM. The reboot will bring hosted sites down for less than 1 min. -Your Plesk Web Hosting Team Change CHG0013954 

Schedule

August 6, 2019 8:00PM - August 7, 2019 6:00AM EDT

Components

Network

Services

Campus Network, LAWN, Resnet

Description

OIT Network Services will be performing software upgrades on network equipment (MDF/IDF switches) installed in campus buildings August 6th through the 8th between 8:00pm and 6:00am each day. Each network device in-scope will be rebooted with new software causing a downtime of approximately 15 to 30 minutes depending on building switch density. When each device reboots, access to wired and wireless networks (including but not limited to eduroam, GTother, and GTvisitor) served by each network device may be degraded or unavailable. Note that data center and server room switches will not be upgraded and should remain unaffected. If you have any questions or would like more information, please contact support@oit.gatech.edu and reference "Campus Network Equipment Software Upgrades". Wave 1 - August 6th - 8pm to 6am Buildings Affected: Academy of Medicine (#198) Biltmore (#876) Centergy Floors 1-4, 6, 7 (#176) Family Housing Apartments (10th & Home) (#180) Glenn Residence Hall (#16) Peters Parking Deck (#8) Rich (#51D) Scheller College of Business (#172) West Village Dining Commons/WVDC (#209)

Schedule

August 7, 2019 8:00PM - August 8, 2019 6:00AM EDT

Components

Network

Services

Campus Network, LAWN

Description

OIT Network Services will be performing software upgrades on network equipment (MDF/IDF switches) installed in campus buildings August 6th through the 8th between 8:00pm and 6:00am each day. Each network device in-scope will be rebooted with new software causing a downtime of approximately 15 to 30 minutes depending on building switch density. When each device reboots, access to wired and wireless networks (including but not limited to eduroam, GTother, and GTvisitor) served by each network device may be degraded or unavailable. Note that data center and server room switches will not be upgraded and should remain unaffected. If you have any questions or would like more information, please contact support@oit.gatech.edu and reference "Campus Network Equipment Software Upgrades". Wave 2 - August 7th - 8pm to 6am Buildings Affected: 711 Marietta St (#164) 755 Marietta St (#186) 811 Marietta St (#138) 845 Marietta St (#156) Alumni (#3) Architecture (#75)(#76) Bobby Dodd Stadium (#17) Chapin (#25) Clough ULC (CULC) (#166) Daniel Lab (#22) Edge/Homer Rice (#18) Ferst Center for the Arts (#124) French (#30) Holland Chiller (#26) ISyE - Groseclose (#56) ISyE Annex (#57) Library - Crosland (#100) MRDC (#135) Savant (#38) Skiles (#2) Stephen C Hall (#59) Student Center (#104) Student Center Commons (#114) Success Center/West Stands (#31) Swann (#39) Wardlaw (#47)

Schedule

August 8, 2019 8:00PM - August 9, 2019 6:00AM EDT

Components

Network

Services

Campus Network, LAWN

Description

OIT Network Services will be performing software upgrades on network equipment (MDF/IDF switches) installed in campus buildings August 6th through the 8th between 8:00pm and 6:00am each day. Each network device in-scope will be rebooted with new software causing a downtime of approximately 15 to 30 minutes depending on building switch density. When each device reboots, access to wired and wireless networks (including but not limited to eduroam, GTother, and GTvisitor) served by each network device may be degraded or unavailable. Note that data center and server room switches will not be upgraded and should remain unaffected. If you have any questions or would like more information, please contact support@oit.gatech.edu and reference "Campus Network Equipment Software Upgrades". Wave 3 - August 8th - 8pm to 6am Buildings Affected: 500 Tech Parkway (#142) 505 10th Street (#155)(#155B) 575 14th Street (#850) Architecture Annex - Caddell (#60A) BME (#165) Chandler Stadium (Baseball) (#168) Chemistry Annex Coliseum (McCamish) (#73) CRC (#160) EBB (#195) ES&T (#147) Howey Physics (#81) IBB (Petit Biotech) (#146) IPST / Paper Tricentennial Bldg (#129) King Facilities (#83) Klaus (#153) MARC (ManuResearchCtr) (#126) Mason (#111) MiRC (Pettit MicroResearchCtr) (#95) MRDC2 - Love (#144) Nanotech Research (#181) Okeefe (#33) SEB (#145) Van Leer - ECE (#85)

Welcome to Georgia Tech's IT Service Status Page Don't see your issue posted here? Let us know! Technology Support Center Email: support@oit.gatech.edu Phone: 404-894-7173 Location: Atlanta Campus, Clough Building Room 215