Update - 369 of the 443 host names on web-plesk11 have been restored and the team is working hard to put the others in. Thank you for your continued patience.
Feb 26, 03:58 EST
Update - 293 of the 443 host names on web-plesk11 have been restored and the team is working hard to put the others in. Thank you for your continued patience.
Feb 25, 12:29 EST
Update - We were able re-add 223 of the missing DNS entries by script. There are 220 DNS entries that must be re-entered manually. We are working on that list. The service on web-plesk11 will remain in a partial outage status until the entries are back in DNS. We are working the list from highest to lowest traffic sites. Thank you for your patience.
Feb 25, 07:47 EST
Update - The team is still working this issue. 23 of the highest traffic sites have been manually keyed back in to DNS and are back on line but there are 443 host names that must be restored. We are working on a script to do the work.
Feb 24, 18:31 EST
Identified - Web Hosting - We are experiencing an issue with this service. All of the DNS entries for all sites on web-plesk11 were removed from DNS. hosting.gatech.edu was impacted by this event, was restored and is available again. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Feb 24, 16:48 EST
Identified - The Andover system portal that allows building managers to update door access is down. We are actively working to get the application back online. Users should still be able to access doors, but building managers are not able to make changes or updates to access.
Feb 20, 15:24 EST

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
ctr.gatech.edu Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Partial Outage
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BCDC and DC Firewall Maintenance Feb 28, 05:00-06:00 EST
Network Services will be upgrading the BCDC departmental firewall module [bcdc1-dept-asasm] and the DC departmental firewall module [dc-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include:T-Square, Citrix, Buzzport, Passport, CAS, Techworks, Banner, VLAB, VPN, and portions of LAWN.
Posted on Feb 9, 17:04 EST
Network Services will be upgrading the rich-rtr departmental firewall module [rich-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: T-Square, Citrix, Buzzport, Passport, CAS, Techworks, and Banner
Posted on Feb 9, 17:05 EST
PACE quarterly maintenance May 11, 06:00 - May 13, 23:45 EST
Maintenance to be determined. Please watch pace.gatech.edu
Posted on Jan 18, 15:58 EST
Past Incidents
Feb 27, 2017

No incidents reported today.

Feb 24, 2017
Resolved - This incident has been resolved.
Feb 24, 12:41 EST
Investigating - The OIT Vlab service experienced a number of failed sessions that affected VLAB accessibility from 4pm yesterday, Tue 2/21 to 8am this morning, Wednesday 2/22. OIT is aware of the issue and is trying to find a root cause. If you have questions or concerns, please e-mail support@oit.gatech.edu or please call 404-894-7173.
Feb 22, 11:29 EST
Feb 23, 2017
Completed - The scheduled maintenance has been completed.
Feb 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 EST
Scheduled - Network Services will be upgrading the East Interconnect departmental firewall module [ei-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: RNOC, EDI, Business Office, Parking, WREK, GTPE, OIT workstations, and portions of LAWN.
Feb 9, 17:03 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 EST
Scheduled - Network Services will be upgrading the north interconnect departmental firewall module [ni-dept-asasm]. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: CEE, CRC, Love, Biology, EAS, Chemistry, Police, CHBE, Facilities, ROTC, IBB, Physics, IPST, GTRC, and EBB
Feb 9, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 EST
Scheduled - This maintenance is to upgrade the campus VPN appliances to the latest verified code. This introduces a number of bug fixes and security improvements. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include

anyc.vpn.gatech.edu
ipsec.vpn.gatech.edu
ssl.vpn.gatech.edu

Thank you for your patience.
Feb 9, 16:42 EST
Feb 22, 2017
Completed - The scheduled maintenance has been completed.
Feb 22, 08:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:00 EST
Scheduled - Planned Maintenance: SharePoint Online ReadWrite Failover - Content

MC93191

We have maintenance planned for SharePoint Online.
We will be conducting site failover to increase datacenter capacity.

Starting - Feb-22-2017 1:00 AM UTC
Ending - Feb-22-2017 5:00 AM UTC

How does this affect me?
As part of this planned maintenance, the following feature areas may be affected:
- During this time, the SharePoint content will be read-only.

What action do I need to take?
During this planned maintenance window, the following workarounds can be used:
- None
Feb 15, 08:40 EST
Feb 21, 2017
Resolved - ES&T building's network connection has been restored as of 1400. The damaged gear has been replaced. All services are back online.
Feb 21, 18:17 EST
Identified - The ES&T building is experiencing a network outage due to water damaging the building's distribution switches. Network Services is working with GTPD and Facilities on this issue, and hopes to have networking restored as soon as the leak can be repaired.
Feb 21, 06:00 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 05:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:00 EST
Scheduled - Network Services will be upgrading the south interconnect departmental firewall module [si-dept-asasm] and the College of Computing departmental firewall module [cc-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: GTAA, AE, Library, Career Services, Admin, IAC, College of Design, OIT - EIS, College of Sciences, Psychology, College of Engineering, Math, Development, ISyE, Student Life, Chemistry, and the College of Computing.
Feb 9, 16:52 EST
Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017
Postmortem - Read details
Feb 17, 13:52 EST
Resolved - Network connectivity to the affected areas has been restored around 0750. Network team is still looking into what caused the firewall module to reboot.
Feb 17, 08:16 EST
Investigating - Around 0745, the North Interconnect firewall module experienced a reboot, affecting networking for several buildings off of that router, including O'Keefe, EBB, Facilities, Physics, CRC, Love, and MSE, among others. Network team is investigating the cause of the reboot.
Feb 17, 07:53 EST
Feb 16, 2017
Resolved - As of this morning, Lastpass has pushed a server-side fix to resolves the issue with Duo-protected authentications. As the fix is server-side, no further actions, such as updating the LastPass extension, are required.
Feb 16, 14:31 EST
Monitoring - Monday Jan 30, LastPass released v4.1.39 of their Chrome plugin which fixed the plugin's problems with Duo Two-Factor logins. Our logs indicate that Chrome's automatic updating has worked and that very few users are still having problems. We'll keep monitoring our logs and resolve this issue when the error rate returns to normal.
Jan 31, 13:01 EST
Update - It seems that Lastpass has pushed a bad update today to Chrome browsers that breaks web two-factor logins. The Firefox Lastpass plugin seems to be working.

Until this is resolved, please disable your LastPass plugin if you are having problems.
Jan 27, 14:42 EST
Investigating - Our interactions with our two-factor authentication provider (Duo Security) are not working properly. While this remains the case, we have bypassed them within login.gatech.edu.
Jan 27, 13:56 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 05:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 05:00 EST
Scheduled - This maintenance is to upgrade the departmental VPN appliances to the latest verified code. This introduces a number of bug fixes and security improvements. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include

dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
rbi.vpn.gatech.edu
sbsg.vpn.gatech.edu

Thank you for your patience.
Feb 9, 16:39 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 05:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 05:00 EST
Scheduled - Network Services will be upgrading the GT Savannah departmental firewall module [gtsav-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. Downtime will be approximately 15 minutes during this maintenance window and affects the GT Savannah campus.
Feb 9, 16:50 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 05:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 05:00 EST
Scheduled - Network Services will be upgrading the Resnet departmental firewall module [resnet-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks include Resnet/Eastnet, ATDC, and GCMI.
Feb 9, 16:47 EST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.