Update - OIT continues to monitor the OIT VMware and storage environment for any issues. Critical services have remained stable since the initial resolution of the incident. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Nov 5, 14:27 EST
Update - As an update, OIT continues to monitor the OIT VMware and storage environment for any issues. At this point, critical services have been restored to functionality. Going forward, OIT will be reviewing the incident and subsequently putting in place measures to mitigate or eliminate this kind problem. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 31, 12:00 EDT
Monitoring - As an update, OIT restored the GT Reports service to a fully functional state yesterday afternoon, 10/27 Saturday. In addition to this, OIT was also able to restore the Kronos time reporting service. Going forward, OIT is monitoring for any issues, services that are dependent on the OIT virtual machine and storage architecture. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 28, 22:56 EDT
Update - As an update, the OIT TSS team has fully restored printing services for campus as of 1400.

In addition to this, the OIT EIS team found a workaround for PeopleSoft Financial Processing so that the following financial services are now available again: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), General Ledger processes. As well as check printing and EFT files for the Athletic Association, Business Services ( Accounts Payable, Travel & Expense, and BuzzMart ) and Financial Aid.

Payroll has been available throughout the entire incident.

In addition this, the COE and OIT worked together to restore the COE licensing servers and their related services including AUTOCAD and Abaqus.

The GT Reports service is still unavailable, but EIS is working on restoring this service as soon as possible.

OIT is continuing to work to resolve all problems as soon as possible. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 26, 14:37 EDT
Update - We are continuing to work on the storage issue and have identified the following services as still having problems: PeopleSoft, GT Reports, and Kronos. The impact to PeopleSoft Financial operations includes: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), and several General Ledger processes but not Payroll. The check printing and EFT files have impacted the Athletic Association, Business Services (Accounts Payable, Travel & Expense, and BuzzMart) and Financial Aid departments. Some COE licensing servers and campus printing have been affected also by the storage problem.

We have begun a recovery process and are actively working to resolve the problem as soon as possible. If you have questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Oct 26, 12:15 EDT
Identified - OIT has continued to work on the storage issue from yesterday afternoon and identified the following services as still having problems: PeopleSoft, GT Reports, and Kronos. The impact to PeopleSoft Financial operations includes: Check printing, EFT files, Grants & Contracts, Data Warehouse, Deltek (GTRI), and several General Ledger processes but not Payroll. The check printing and EFT files have impacted the Athletic Association, Business Services (Accounts Payable, Travel & Expense, and BuzzMart) and Financial Aid departments. Some COE licensing servers and campus printing have been affected also by the storage problem.

OIT has begun a recovery process and are actively working to resolve the problem as soon as possible. If you have questions or concerns, please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Oct 25, 23:47 EDT
Investigating - We are current experiencing issues with some of the virtual systems due to a storage issue. The storage team is working to correct this matter. The following services may be affected:

PeopleSoft Crystal Reports, Rockwell Historian server, GT transportation app, and Pharos Printing.
Oct 25, 17:09 EDT
Update - As of 2200 Sunday, 10/28, the campus network continues to be stable since the outage and recovery on 10/26 Friday. OIT is actively monitoring the network for any new problems. If you have any issues to report or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Oct 28, 22:19 EDT
Monitoring - The campus network experienced an outage, Friday afternoon 10/26, around 1730 due to an issue with the ei-rtr. Most connectivity has come back as of 1900 but OIT is actively looking for remaining issues. If you have problems or concerns, please call OIT Operations at 404-894-4669.
Oct 26, 19:11 EDT
Update - OIT Network Services has narrowed the issue down and are actively trying to isolate the problem. As stated, some parts of campus are still able to connect to the network and some are not due to the nature of the incident. Please continue to check status.oit.gatech.edu for updates.
Oct 26, 18:00 EDT
Investigating - The campus network is currently experiencing intermittent issues as of 1730. Affected buildings so far include COB, CoA, parts of Resnet, and others. Wifi and network are available for some buildings. The OIT Network Services team is investigating the problem and attempting to resolve it as soon as possible.
Oct 26, 17:39 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Partial Outage
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Partial Outage
ctr.gatech.edu   Operational
MyCloud   Operational
Top Level Web   ? Operational
Campus Audio Visual Services Operational
Wireless Presentation System   Operational
Presentation Computer   ? Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
login.gatech.edu   Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Confluence   ? Operational
Jira   Operational
EDM Integration Services   Operational
IT Service Management Operational
ServiceNow-Security Operations   Operational
ServiceNow-ITSM   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Installation of Adobe Reader DC 19.008.20071 and Java 8 191 on all classroom and conference room computers.
This will impact all classrooms.

If anything problems are found or are in need of mediate assistance due to the maintenance please contact OIT Operations. Call 404-894-4669 or email av.support@oit.gatech.edu
Posted on Nov 15, 08:18 EST
Past Incidents
Nov 15, 2018
Resolved - Services are restored.
Nov 15, 20:16 EST
Monitoring - Services are restored. Another restart will be planned for 7PM this evening.
Nov 15, 09:51 EST
Identified - Tableau Production
Nov 15, 09:27 EST
Completed - Sorry for the delay. This was actually wrapped up on Tuesday, after being rescheduled with the users.
Nov 15, 09:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:01 EST
Scheduled - IBM InfoSphere Information Server patching to the latest version.
Oct 29, 13:32 EDT
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - If you continue to experience issues with GitHub, please let us know by submitting a ticket to support@oit.gatch.edu.
Nov 12, 06:27 EST
Update - We are continuing to monitor for any further issues.
Nov 12, 01:03 EST
Monitoring - The team has identified the issue with the github.gatech.edu The solution is implemented at moment and I will be monitored through the night if additional issues surface. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Nov 11, 23:04 EST
Investigating - The github.gatech.edu is experiencing an issue during loading and logging in. We are looking into the issue at moment and will update you as soon as the problem is identified. If you have questions or concerns, please e-mail support@oit.gatech.edu or call 404-894-7173.
Nov 11, 21:38 EST
Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - The Audio Visual Services Website is currently functioning normally. If you are still experiencing any problems with the site, please contact the OIT Technology Support Center at 404 894 7173 or support@oit.gatech.edu.
Nov 9, 23:21 EST
Monitoring - The Audio Visual Services website components effected by the PHP upgrade have been rewritten. We are monitoring the status of the updates to determine if additional work is needed.

Class information is now displaying on individual room details pages.
Nov 9, 13:22 EST
Identified - The Audio Visual Services website is in a degraded state following a PHP upgrade. Most functionality is restored, but class information may be incomplete and other features may not be working as intended. Work is continuing to bring the remaining features back to a working state.
Nov 7, 23:18 EST
Nov 8, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - All mail flow has returned to normal. If you are seeing delays, please let us know at support@oit.gatech.edu. we appreciate your patience in this matter.
Nov 5, 18:38 EST
Identified - The GT messaging team determined that today's mail delays were caused by several large mailings that were being sent through the campus on-premises mail infrastructure. Mail delivery times appear to be improving, but we are still monitoring mail delivery times.
Nov 5, 15:25 EST
Investigating - We have received reports of delays to Sympa/Mailing lists. We are currently investigating the cause of this and will provide updates as we have them.
Nov 5, 12:16 EST
Resolved - This incident has been resolved.
Nov 5, 01:17 EST
Monitoring - The Mage database maintenance has been completed.

Password changing and other IAM services are being monitored.
Nov 2, 08:11 EDT
Identified - On Friday, November 2nd, 2018 from 06:00 to 08:00, Mage's database will be down for necessary maintenance.

Monitor https://status.gatech.edu/ for progress during that interval.
Nov 2, 07:34 EDT
Nov 4, 2018
Resolved - T-Square was unavailable from approximately 1:15am to 2:55am. The application suffered issues related to the time change at the end of daylight savings time, and had to be restarted across all servers.
Nov 4, 03:01 EST
Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 20:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 EDT
Scheduled - Quarterly PACE maintenance window. We will perform the following activities:

- Replace PACE ICE schedulers with a physical server, to increase capacity and reliability
- Replace power components in a rack in Rich 133
- Replace defective PCIe connectors on multiple servers
- Stress test new infiniband subnet managers, to prepare for the move to Coda
- Change uplink connections from management switches
- Verify integrity of GPFS file systems
- Upgrade firmware on DDN / GPFS storage systems
- Upgrade firmware on TruNAS storage systems

All PACE services will be unavailable. Contact pace-support@oit.gatech.edu if you have questions or need assistance.
Oct 24, 09:31 EDT