All Systems Operational

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Welcome to Georgia Tech's OIT Service Status Page

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Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar   ? Operational
Buzzport   ? Operational
PACE   ? Operational
T-square   ? Operational
DMI   ? Operational
VLAB   Operational
Campus Services Operational
Dropbox   Operational
EMS/GT Events   ? Operational
Enterprise Backup   Operational
Enterprise Storage   Operational
GitHub Enterprise   Operational
GT Reports   ? Operational
LANDesk   ? Operational
OMSCS   ? Operational
OneDrive for Business   Operational
Print & Copy   ? Operational
SCCM   ? Operational
Service Desk   ? Operational
SharePoint   Operational
Skype for Business   Operational
Software Distribution   ? Operational
Techworks   ? Operational
Virtual Server Hosting   Operational
ctr.gatech.edu   Operational
Email Operational
Mailing Lists   ? Operational
Office 365 Outlook   Operational
Identity Operational
GTED   ? Operational
Login   ? Operational
Passport   ? Operational
Network Operational
BigIP and GTM   ? Operational
Campus Network   ? Operational
DHCP   ? Operational
DNS   ? Operational
Firewall   ? Operational
LAWN   ? Operational
Resnet   ? Operational
Telecommunications   ? Operational
VPN   ? Operational
Web Hosting   ? Operational
Other   ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants   Operational
BuzzCard - Card Production   Operational
BuzzCard - Copier Readers   Operational
BuzzCard - Laundry Readers   Operational
BuzzCard - Online Deposits   Operational
BuzzCard - Pay for Print   Operational
BuzzCard - SmartPark   Operational
BuzzCard - Value Transfer Stations   Operational
BuzzCard - Vending Readers   Operational
Door Access - Andover   Operational
Door Access - Avilgilon   Operational
Door Access - Blackboard   Operational
Door Access - Doorman   Operational
Door Access - S2   Operational
Door Access - Middleman   Operational
Point of Sale - Athletics (Sequoia)   Operational
Point of Sale - Campus (Sequoia)   Operational
ITG Data Integrations   Operational
ITG Sharepoint Websites   Operational
ITG Virtual Machines   Operational
Meal plan Signups   Operational
Vendor Profile   Operational
Timeout   ? Operational
EDM ? Operational
Tableau   ? Operational
Enterprise Data Warehouse   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Backbone team has scheduled an emergency maintenance reboot of the North Interconnect router that will affect network connectivity to a number of buildings in the North side of campus.

WHEN IS IT HAPPENING?
The router in the North Interconnect will be rebooted at 10:00PM on Saturday, November 18. Since the appliance has experienced persistently high CPU loads, posing a risk of imminent network outages in buildings on the North side of the main campus, the vendor has recommended that the router be rebooted, which will cause a 20-minute loss of network connectivity in the buildings listed below.

WHO IS AFFECTED BY THIS INTERRUPTION?
Tenants of the following buildings: 500 Tech Pkwy, 505 10th St., 575 14th St., 711 Marietta St., Aware Home, AWPL, Beringause, Biltmore, BME, Brock, Bunger-Henry, Caddell, CCB, Chemistry Annex, Cherry Emerson, Coliseum, Couch, CRB, EBB, Facilities, GCATT, Howey Physics, IBB, IPST, King, Klaus, MARC, Mason, MiRC, MRDC, MSE, Nano, O’Keefe, President’s House, SAC/CRC, SEB, Softball Complex, Student Health Center, Tennis Center, Van Leer.

Also, functionality of the following parking gates will be affected: Center St., North Deck, Howey, 10th & Home, North Deck meter, North Parking Deck.

WHAT DO YOU NEED TO DO?
Nothing. Connectivity will be reestablished once the router is completely rebooted.

WHAT IF YOU HAVE QUESTIONS?
If you have any questions concerning this maintenance please send e-mail to support@oit.gatech.edu or call 404-894-7173.
Posted on Nov 17, 18:48 EST
AnyConnect Secure Mobility Client Update to version 4.5.03040 for Windows, macOS, and Linux 64 bit clients deployed for departmental VPN services. This update introduces a number of bug fixes and security improvements as well as adding support for macOS High Sierra.

dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
sbsg.vpn.gatech.edu
rbi.vpn.gatech.edu
pace.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Posted on Dec 6, 15:10 EST
AnyConnect Secure Mobility Client Update to version 4.5.03040 for Windows, macOS, and Linux 64 bit clients deployed for campus VPN services. This update introduces a number of bug fixes and security improvements as well as adding support for macOS High Sierra. Affected services include:

anyc.vpn.gatech.edu

This is no outage associated with this maintenance. AnyConnect client will automatically install on user's machine when user connects. There is no update for Linux 32 bit clients, which will remain at 3.1.14018.

Further documentation is available at http://oit.gatech.edu/service/vpn/vpn-service-remote-access

Try the new client today by visiting our development box at https://dev.vpn.gatech.edu or by typing dev.vpn.gatech.edu in the address bar in your AnyConnect Client. Due to capacity limitations, please disconnect after update and return to using your normal VPN service.

Stand-alone installers are available at https://gtvault.sharepoint.com/sites/oit/ne/ns/nes/vpnclients/
Posted on Dec 6, 15:12 EST
Past Incidents
Dec 11, 2017

No incidents reported today.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017
Resolved - We have identified the issue and owners can now see their lists. If you continue to see issues, please let us know at support@oit.gatech.edu
Dec 6, 12:58 EST
Identified - We have received reports that lists appear to be missing. Upon investigation, it appears that lists whose owners are populated from another list, are unable to see and access the items they should own.  This does not appear to affect mail flow to the list unless the list is configured to only allow Owners/Moderators to send mail. All other functions appear to be working properly at this time.

We are currently investigating the cause of this. We appreciate your patience while we work through to resolve this issue.
Dec 6, 08:33 EST
Dec 5, 2017
Resolved - We have identified the cause of the archiving issue and resolved it. Sympa is back to a working state. If you have any issues, please let us know at support@oit.gatech.edu
Dec 5, 14:14 EST
Identified - Mail flow for Sympa is operating as expected. However, archiving of messages is not. We are continuing to look into the matter.
Dec 4, 16:16 EST
Investigating - We have received reports that Sympa is experiencing mail delays. We are investigating the situation and will update this incident when we have identified the cause. We apologize for any inconvenience this issue causes, and thank you for your patience while we work to resolve it.
Dec 4, 13:46 EST
Dec 4, 2017
Completed - The scheduled maintenance has been completed.
Dec 4, 22:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:45 EST
Scheduled - The OIT Network Services team will execute emergency maintenance tonight for the Rich Border Palo Alto firewall appliance in order to upgrade to version 8.0.6. This will address dataplane issues seen in the past few days. Since the Rich Border Palo Alto firewall appliance is a high availability pair, no service impact is expected from this work.
Dec 4, 21:08 EST
Completed - The scheduled maintenance has been completed.
Dec 4, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 EST
Update - Correction:

WHEN IS IT HAPPENING?
03 December 2017 from 6PM until midnight.
Nov 30, 20:59 EST
Scheduled - WHAT IS HAPPENING?
We will be upgrading the production Tableau environment to version 10.4.1 on Sunday, 03 December from 6 PM until Midnight

WHO IS AFFECTED BY THIS INTERRUPTION?
During the downtime, the production Tableau environment (https://tableau.gatech.edu) will be unavailable for use.

WHEN IS IT HAPPENING?
02 December 2017 from 6PM until midnight.

WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
No action is needed on your behalf after the service is back online.

WHAT IF YOU HAVE QUESTIONS?
If there are any questions concerning this service interruption, please contact OIT Technical Support Center (TSC) at 404-894-7173.
Nov 30, 20:57 EST
Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017
Completed - GitHub maintenance has been completed. We appreciate your patience. If you are experience any issues, please let us know at support@oit.gatech.edu.
Nov 30, 20:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 EST
Scheduled - WHAT IS HAPPENING?
GitHub will be undergoing a brief maintenance starting on November 30 at 8:00 PM to increase disk space for the service. We do not anticipate this being more than an hour outage.
 
This maintenance resolves the intermittent outages we have been experiencing, as well as address issues users have been experiences uploading files.
 
WHO IS AFFECTED BY THIS INTERRUPTION?
During the downtime, the application will be unavailable for use.  This only applies to github.gatech.edu. github-2fa.gatech.edu will not be effected.
 
WHEN IS IT HAPPENING?
November 30 at 8PM until November 20 at 9PM.
If we need to exceed this time, we will provide updates as to the status and anticipated return time.
 
WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
No action is needed on your behalf after the service is back online.
 
WHAT IF YOU HAVE QUESTIONS?
If there are any questions concerning this service interruption, please contact OIT Technical Support Center (TSC) at 404-894-7173.
Nov 30, 10:31 EST
Nov 29, 2017

No incidents reported.

Nov 28, 2017

No incidents reported.

Nov 27, 2017

No incidents reported.