Travel and Expense Portion of Techworks Not Fully Functional
Update - Another workaround solution for the Travel and Expense incident has been identified. Experienced users may want to use the following URL's to access the service:

https://hr.psoft.gatech.edu/hprod/hrms_login.html
https://fs.psoft.gatech.edu/fprod/fs_login_fprod.html
Aug 11, 15:38 EDT
Investigating - As of yesterday afternoon, OIT has received reports of users of Firefox version 48 experiencing issues when using the Travel and Expense portion of Techworks. The root cause of the issue has not been identified, but Techworks developers are actively investigating the problem. In the interim, users may try using Internet Explorer, an older version of Firefox, or Chrome as alternative. Please report any issues or concerns to support@oit.gatech.edu or call the TSC at 404-894-7173.
Aug 10, 12:19 EDT

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Operational
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Operational
T-square ? Operational
DMI ? Operational
Campus Services Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
Skype for Business Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Operational
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VPN service maintenance - departmental Oct 4, 05:00-06:00 EDT
This maintenance is to upgrade the departmental VPN appliances to the latest verified code. This introduces a number of bug fixes and security improvements. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include

dept.vpn.gatech.edu
gtrc.vpn.gatech.edu
rbi.vpn.gatech.edu
sbsg.vpn.gatech.edu

Thank you for your patience.
Posted on Sep 22, 15:33 EDT
South Interconnect and College of Computing Firewall Maintenance Oct 6, 05:00-06:00 EDT
Network Services will be upgrading the south interconnect departmental firewall module [si-dept-asasm] and the College of Computing departmental firewall module [cc-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As these are failover pairs, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks will include: GTAA, AE, Library, Career Services, Admin, IAC, College of Design, OIT - EIS, College of Sciences, Psychology, College of Engineering, Math, Development, ISyE, Student Life, Chemistry, and the College of Computing.
Posted on Sep 26, 16:43 EDT
Banner Scheduled Downtime Oct 8, 00:00 - Oct 10, 12:00 EDT
The Banner production (BPROD) database supporting Banner/Oscar/Degree Works/Imaging and integrated Student Information Systems will be unavailable to perform the annual fall upgrade from Saturday 10/8 to Monday 10/10. Banner and any dependent services will be unavailable during this time.
Posted on Aug 31, 05:34 EDT
Border Firewall Maintenance, ECE Departmental Firewall Maintenance Oct 11, 05:00-06:00 EDT
Network Services will be upgrading the border firewall appliances [rich-border-asa/ni-border-asa] to the latest verified code. This code introduces a number of bug fixes and security improvements. As these border firewalls are a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption.

Network Services will also be upgrading the ECE departmental firewall module [klaus-dept-asasm] to the latest verified code. ECE networks will experience a 10-15 minute outage during this maintenance.
Posted on Sep 26, 15:41 EDT
VPN service maintenance - campus Oct 11, 05:00-06:00 EDT
This maintenance is to upgrade the campus VPN appliances to the latest verified code. This introduces a number of bug fixes and security improvements. Maintenance will begin at the start of the maintenance window, and downtime will be about five minutes per appliance. The services affected include

anyc.vpn.gatech.edu
ipsec.vpn.gatech.edu
ssl.vpn.gatech.edu

Thank you for your patience.
Posted on Sep 22, 15:35 EDT
PACE quarterly maintenance Oct 13, 06:00 - Oct 15, 23:45 EDT
Please watch http://blog.pace.gatech.edu for announcements of upcoming maintenance.
Posted on Jul 21, 23:29 EDT
Past Incidents
Sep 27, 2016
Resnet Departmental Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:01 EDT
Scheduled - Network Services will be upgrading the Resnet departmental firewall module [resnet-dept-asasm] to the latest verified code. This code introduces a number of bug fixes and security improvements. As this is a failover pair, downtime should be negligible during the maintenance window, however some services might experience an interruption. Affected networks include Resnet/Eastnet, ATDC, and GCMI.
Sep 8, 16:58 EDT
Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016
DNS issue effecting several services
Resolved - DNS team has restored the services. There are reports confirming functionality.
Sep 24, 03:25 EDT
Update - Campus is experiencing issues with DNS causing several services including GTwifi, mail and calendar to become unavailable. Systems personnel are working to resolve the issue.
Sep 24, 00:50 EDT
Investigating - There is currently an login issue with GTwifi. Systems personnel are working to resolve the issue.
Sep 23, 22:23 EDT
Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016
Campus Network Issues Sat morn 9/17
Resolved - The planned work tonight at 8pm to repair the faulty campus-rtr line card that caused this morning's network outage was successful. OIT staff were able to repair the card and restore full network functionality by 9pm. There will be a planned maintenance window on Thursday, 9/22 from 0500 to 0700 to swap the campus-rtr supervisor card over to the active network module in north interconnect. This will cause a 20 second network glitch that may affect several applications. If you have questions or concerns, please call 404-894-7173 or e-mail support@oit.gatech.edu.
Sep 17, 21:12 EDT
Monitoring - OIT staff have restored campus network connectivity as of 945am this morning, but the network is running in a degraded state. This is due to some functionality having to be disabled in order to regain connectivity until a full repair can be attempted tonight at 8pm. Preliminary diagnosis of the root cause was a hardware failure on a network router module line card. Staff will attempt to repair the card tonight. In the interim, OIT will continuously monitor the network for any further issues. Application such as office365, Techworks, and TLW ( www.gatech.edu ) are fully functional again as of right now. No mail was lost during the outage. If you have questions or concerns, please call OIT Operations at 404-894-4669.
Sep 17, 10:08 EDT
Investigating - The campus network began having issues around 830am this morning. Connectivity from on campus to off campus is not available as well as connectivity from off campus to on campus, .Applications including but not limited to office365, Techworks, and TLW (www.gatech.edu ) are affected. No root cause has been found. OIT staff have been contacted and are actively working to try and solve the problem. If you have questions or concerns, please call OIT Operations at 404-894-4669.
Sep 17, 09:18 EDT
Sep 16, 2016

No incidents reported.

Sep 15, 2016
VLAB Desktop Issue
Resolved - The Admins have restored service. As of 08:35, We now have reports of desktops and VLAB working again
Sep 15, 11:35 EDT
Monitoring - At this time we believe the Admins have restored service. We now have reports of desktops and VLAB working again.
Sep 15, 08:40 EDT
Identified - We have reports of users not seeing every desktop they expect to have access to in VLAB.
Admins have confirmed the problem and are actively working this issue.
Sep 15, 08:24 EDT
Investigating - We have reports of users not seeing every desktop they expect to have access to in VLAB.
Admins are actively investigating the problem and will update everybody when we know more.
Sep 15, 08:21 EDT
Service Outage for Web-Plesk2 Customers
Resolved - Service was restored to web-plesk2 at 9:50am. If you are still experiencing problems, please contact the Technology Support Center at 404-894-7173 or support@oit.gatech.edu
Sep 15, 09:53 EDT
Identified - During our patching of servers this morning, the Plesk Hosting server, web-plesk2, did not complete successfully. GT Engineers are working on the issue.

Impact: Sites on web-plesk2.gatech.edu are not currently accessible. The Plesk control panel for web-plesk2 sites is not accessible.
Sep 15, 08:45 EDT
Sep 14, 2016
Delay in Delivery for Sympa Lists
Resolved - The Sympa service has been restored to its normal processing state. All mail previously queued on the Sympa Lists service has now been distributed. Mail is flowing through the system currently without any bottlenecks. The system may be offline for a few minutes this evening during a reboot to add additional resources. All mail during that time will be queued for delivery once the service comes back up.
Sep 14, 15:59 EDT
Identified - GT Engineers have identified a misbehaving list that is causing a significant delay in delivery for other list traffic. Actions are currently being taken to mitigate the list causing the issue and clearing out the backlog of traffic.
Sep 14, 14:31 EDT
Sep 13, 2016

No incidents reported.

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Georgia Institute of Technology
North Avenue, Atlanta, GA 30332
Phone: 404-894-2000