In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 06:01 EST
Scheduled - Please see http://blog.pace.gatech.edu/?p=5993 for details.
Investigating - We are currently investigating this issue.
Jan 13, 15:28 EST
Identified - The SSL certificate for the Visual Voicemail Web Portal will expired on 1/14/2017 at midnight. The web portal will be accessible, but end users will have to click "Continue to this website (not recommended)" to bypass the Certificate Error Warning page to continue to the website. Please ignore the security warning/certificate error until we can get the issue resolved. OIT is working internally and with the vendor on getting the new certificate installed on the voice-mail server.
Jan 13, 15:27 EST

About This Site

Welcome to Georgia Tech's OIT Service Status Page

Don't see your issue posted here? Let us know!


Technology Support Center
Email: support@oit.gatech.edu
Phone: 404-894-7173
Location: Clough Building Room 215

Academic Services Under Maintenance
Banner and Oscar ? Operational
Buzzport ? Operational
PACE ? Under Maintenance
T-square ? Operational
DMI ? Operational
VLAB Operational
Campus Services Operational
Dropbox Operational
EMS/GT Events ? Operational
Enterprise Backup Operational
Enterprise Storage Operational
GitHub Enterprise Operational
GT Reports ? Operational
LANDesk ? Operational
OMSCS ? Operational
OneDrive for Business Operational
Print & Copy ? Operational
SCCM ? Operational
Service Desk ? Operational
SharePoint Operational
Skype for Business Operational
Software Distribution ? Operational
Techworks ? Operational
Virtual Server Hosting Operational
Email Operational
Mailing Lists ? Operational
Office 365 Outlook Operational
Identity Operational
GTED ? Operational
Login ? Operational
Passport ? Operational
Network Operational
BigIP and GTM ? Operational
Campus Network ? Operational
DHCP ? Operational
DNS ? Operational
Firewall ? Operational
LAWN ? Operational
Resnet ? Operational
Telecommunications ? Degraded Performance
VPN ? Operational
Web Hosting ? Operational
Other ? Operational
Campus Services - ITG ? Operational
BuzzCard - 3rd Party Retail Merchants Operational
BuzzCard - Card Production Operational
BuzzCard - Copier Readers Operational
BuzzCard - Laundry Readers Operational
BuzzCard - Online Deposits Operational
BuzzCard - Pay for Print Operational
BuzzCard - SmartPark Operational
BuzzCard - Value Transfer Stations Operational
BuzzCard - Vending Readers Operational
Door Access - Andover Operational
Door Access - Avilgilon Operational
Door Access - Blackboard Operational
Door Access - Doorman Operational
Door Access - S2 Operational
Door Access - Middleman Operational
Point of Sale - Athletics (Sequoia) Operational
Point of Sale - Campus (Sequoia) Operational
ITG Data Integrations Operational
ITG Sharepoint Websites Operational
ITG Virtual Machines Operational
Meal plan Signups Operational
Vendor Profile Operational
Timeout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PACE quarterly maintenance May 11, 06:00 - May 13, 23:45 EST
Maintenance to be determined. Please watch pace.gatech.edu
Posted on Jan 18, 15:58 EST
Past Incidents
Jan 18, 2017

No incidents reported.

Jan 17, 2017
Resolved - Staff have determined the previous problem does not exist in the current version of Firefox. If you have questions or concerns, please contact support@oit.gatech.edu.
Jan 17, 13:50 EST
Update - Another workaround solution for the Travel and Expense incident has been identified. Experienced users may want to use the following URL's to access the service:

https://hr.psoft.gatech.edu/hprod/hrms_login.html
https://fs.psoft.gatech.edu/fprod/fs_login_fprod.html
Aug 11, 15:38 EST
Investigating - As of yesterday afternoon, OIT has received reports of users of Firefox version 48 experiencing issues when using the Travel and Expense portion of Techworks. The root cause of the issue has not been identified, but Techworks developers are actively investigating the problem. In the interim, users may try using Internet Explorer, an older version of Firefox, or Chrome as alternative. Please report any issues or concerns to support@oit.gatech.edu or call the TSC at 404-894-7173.
Aug 10, 12:19 EST
Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 12, 2017
Postmortem - Read details
Jan 12, 19:04 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:00 EST
Scheduled - GitHub Enterprise -
WHAT IS HAPPENING?
GitHub will be undergoing maintenance starting January 12 at 5PM until January 12 at 7PM to apply some critical patches.
During the downtime, the application will be unavailable for use.

WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?
No action is needed on your behalf after the service is back online.

WHAT IF YOU HAVE QUESTIONS?
If there are any questions concerning this service interruption, please contact:
The OIT Technical Support Center (TSC) at 404-894-7173 and reference GitHub Emergency Maintenance.

https://enterprise.github.com/releases/series/2.8
Jan 12, 15:16 EST
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017
Resolved - OIT staff have worked to resolve the ongoing EBS tape library issues that have occurred over the past two months. Backup and restore capabilities have been returned to full functionality. If you have questions, concerns, or any outstanding issues, please e-mail support@oit.gatech.edu or call 404-894-7173.
Jan 5, 13:22 EST
Investigating - Currently, EBS is having an issue with the tape library that is used for the service. Backups are still successfully running, however, restores potentially could be impacted as some data that resides on the library would be inaccessible. We are working with the vendor to resolve the issue and will continue to provide updates regularly. If you have questions or concerns, please send e-mail to support@oit.gatech.edu.
Nov 30, 16:08 EST
Completed - The scheduled maintenance has been completed.
Jan 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 05:00 EST
Scheduled - The OIT SaaS team will decommission the Google Search Appliance service for campus. Alternative options include but
are not limited to:

- Drupal’s built in search - https://faq.oit.gatech.edu/content/how-stop-using-google-search-application-gsa-my-gt-drupal-express-site
- Google Custom Search + Drupal Plugin - https://faq.oit.gatech.edu/content/creating-google-custom-search-and-using-it-drupal

If you are not using a Drupal site, you will need to find a solution for your searching options.
- Google Custom Search - https://www.google.com/work/search/products/gss.html
Jan 2, 22:46 EST